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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Very bed experience with delivery😡.
No phone call before delivery, delivery without signature, without my presence...
I will choice another webshop, bike-discount have very problems with delivery company.
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery took a little longer and that there seems to have been some inconvenience. I have checked your details: We processed your order quickly and handed it over to our logistics partner, who obviously took a little longer and the delivery was not satisfactory for you. We apologise for this. We would like to give you a tip: With us, you can choose between different transport companies. Perhaps another transport service provider is more suitable in your region. Thank you for your patience and understanding.
Dec 26, 2023
Verified review
Your prices are really competitive but !!!!
Your prices are really competitive, but I always seem to have a problem with your shipping process. My order is now stuck in customs and missed the person who was traveling here to SA to bring it for me.
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Answer by bike-discount.de/en
Dec 27, 2023
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
May 6, 2023
Verified review
Too high shipping cost to Finland 15€. I would suggest 5€ so it is easier to order smaller items.You can easily add true shipping costs to prices and maybe negotiate cheaper shipping contracts abroad.
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. We are pleased that you are satisfied with the goods and our customer service.
Unfortunately, we cannot offer the same shipping costs for all countries, but we would like to assure you that we regularly review our shipping costs and always offer fair conditions to our customers. We appreciate your understanding.
Sep 1, 2023
Verified review
Website is too slow
The store is good, the prices are good. The stock is great. But the website can be improved and its speed is too slow. Another point, DHL leaves my package behind the door, and this is innacceptable.
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Answer by bike-discount.de/en
Sep 1, 2023
Dear Customer,
Thank you for your order and your feedback. Thank you very much for your praise. We appreciate it very much. We apologise for any inconvenience caused. I will be happy to pass on your feedback internally.
Is there anything else we can do for you? You are always welcome to contact us via our contact form.
Aug 27, 2023
Verified review
Radon jab 9.0
One of the rear bolts in the swing arm of the bike is damaged because there was a bit of carbon inside of the thread. It took me a half an hour to get the bolt back in and it seems to hold for now.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Is there anything else we can do for you? Please feel free to contact us.
Aug 5, 2023
Verified review
Delivery operator to Finland is bad (DPD & Postnord)
Delivery operator to Finland is bad. Slow and unreliable.
Also pricing changes on website after being updated in shopping cart, annoying system since you see at first lower price than it really is.
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Answer by bike-discount.de/en
Aug 7, 2023
Dear customers, thank you for your order and your review. We are sorry that there seems to have been some inconvenience with the delivery. A tip: did you know that you can choose between different transport companies?
The amount in the shopping cart may adjust when you check out because the order has to be calculated according to the VAT of the destination country. To see the correct amount right from the start, log in to your customer account right at the beginning of shopping or make sure you select the delivery country correctly. Thank you for your understanding.
May 10, 2023
Verified review
Slow dispatch, wrong items sent
Time from buying till dispatching is way too long. All items were on stock and it took almost ten days to dispatch.
Wrong item was sent.
Tire from last order was punctured with screw on the side.
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Answer by bike-discount.de/en
May 11, 2023
Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and have been delivered to you in a timely manner. We are sorry that you do not seem to be completely satisfied. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Nov 19, 2023
Verified review
Make it clearer that taxes will be applied. I went through the sale process to the point of checkout and nowhere was it indicated that anything other than shipping would be applied to the order.
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback.
We are sorry that you were not completely satisfied.
There are several places on our website where we make explicit reference to applicable customs duties.
For our customers from the UK, we also have a detailed and separate information page.
Thank you for your understanding.
May 19, 2023
Verified review
Good site, poor communication
It is easy to find what I need, but after ordering I get few updates on the order status. 3 days after placing the order, I am still wondering if it is filled, or shipped, or maybe forgotten?
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with our website. We are sorry that you are not completely satisfied with the communication of our processes. I have reviewed your case: Your order has been processed and should be handed over to the shipping service provider shortly. Please kindly note that we had a national holiday yesterday. For further questions, please do not hesitate to contact us personally at any time. Thank you for your understanding.
Oct 9, 2023
Verified review
Refused to deliver what I ordered, and AFTER they took my money. Apparently, because I might return something. They cancelled the order and refunded more than a week after accepting payment.
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Answer by bike-discount.de/en
Oct 10, 2023
Dear customer, thank you for your review.
Of course, you can also order items from us for selection. However, overly large numbers of returns and larger selection orders cause a great deal of effort - which is why we would like to avoid them in the interests of sustainability. Our common environment will thank us for this attentiveness. We therefore kindly ask for your understanding that in justified individual cases we also approach our customers to find a solution together, as we obviously did in your case. With our experience, we can help in most cases with advice. It is a pity that our approach apparently did not meet with your approval. Most of our satisfied customers give us positive feedback for our sustainable approach.
Jul 25, 2023
Verified review
Lost connection while calling and waiting for someone else. Big company so i had to call a few times to get to the right person. But they are fast with responsing on the contact form.
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience. Is there anything else we can do to help you? Please feel free to contact us again if there is anything else we can do for you.
Sep 13, 2023
Verified review
Still charging €9.99 delivery when most others offer free delivery when you spend a certain amount
Your returns policy as I have said before is abysmal and needs to be addressed
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Answer by bike-discount.de/en
Sep 14, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns and free shipping for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers.
You can view our shipping and return conditions for your delivery country transparently on our website at any time before purchasing. Therefore, we kindly ask you to understand our practice.
Jun 7, 2023
Verified review
The order took almost two weeks to process from date of purchase. Feedback via email was non existent and had to wait for up to 20 minutes to speak to someone at the call centre.
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Answer by bike-discount.de/en
Jun 7, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Oct 27, 2023
Verified review
Great service and pricing, however, very slow dispatch of my ordered bike. An example...I am requested to give my opinion for my order, which I have still not taken delivery of.
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Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review.
We appreciate the compliment and that you are happy to benefit from our excellent prices.
We are really sorry that the delivery of the order took a little longer. I checked your information and could see that the shipment should be delivered today. We are always happy to assist you if there is anything else we can do to help. Thank you for your patience and have fun with your new bike!
Nov 9, 2023
Verified review
You need to keep the prices stated in your webshop. Last time, the price changed after I ordered the product and I ended up paying more than the price listed in the webshop!!!
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Answer by bike-discount.de/en
Nov 10, 2023
Dear customer, thank you very much for your order and your comment. We apologize for any inconvenience caused and would like to provide you with the following information. The price may change for two reasons: If you specify the correct country of delivery at checkout, the price will be adjusted with the VAT of the country of delivery. If the price on our website is only lower afterwards, it could be a current price adjustment. We update our prices regularly in order to always offer our customers the best possible price.
Thank you for your understanding.
Dec 13, 2023
Verified review
Everything is quite well, but I received other wheels than I ordered. I have a lot of time to discuss with support about returning package, printing labels in the post, etc..
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Answer by bike-discount.de/en
Dec 13, 2023
Thank you for your order and feedback. We are extremely sorry for any inconvenience this may have caused you and would like to apologise. If there is anything we can do to help, please do not hesitate to contact us. Thank you for your understanding.
May 20, 2023
Verified review
They stated sizes on bike jersey that was way of. Than they wanted me to pay for the return shipping cost!
They should have payed for an exchange of the product for free.
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Answer by bike-discount.de/en
May 22, 2023
Dear customer,
thank you for the order and the evaluation.
We conscientiously display the sizes of the items in our store based on the data provided to us by the manufacturer.
Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding for our procedure.
Oct 1, 2023
Verified review
Quick dispatch but awaiting product from customs nearly one month from date of order.
The service is good leaving the country but unfortunately item is in UK customs and cannot comment on product or what the amendment has been made to comment on service.
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Answer by bike-discount.de/en
Oct 2, 2023
Dear customer, thank you for your order and your review.
We are sorry that it seems to take so long to deliver the goods. I have checked your information: unfortunately, it seems that the shipment is still being processed in customs in your country of delivery. We hope that the processing will be completed soon and the order can be delivered to you. For now, we will have to wait until customs clearance is complete. However, if there are any further delays, please feel free to contact us again at any time and we will of course be happy to assist you. Thank you for your understanding and patience.
Jun 7, 2023
Verified review
Recently, I have ordered a carbon wheelset ( vision sc 40) , there was a damage in one of the wheels.
Then , I ordered pirelli p zero tyres. The tyres were too old !
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Jun 15, 2023
Verified review
Great prices, slow shipping
Great prices, but the slowest shipping ever. Takes 3 weeks to hand the package to DHL and even then sends only the bike itself. Need to wait even more for all parts
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Answer by bike-discount.de/en
Jun 16, 2023
Dear customer, thank you for your order and your review. We are pleased that you are happy to benefit from our good prices. I have checked your information: You are right: due to the public holidays and a high volume of orders, we were unfortunately temporarily a little behind schedule and our logistics partner also took longer to deliver. We therefore apologise for the inconvenience and kindly ask for your understanding.
If we can still help you in any way, please do not hesitate to contact us at any time.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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