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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I am happy with the purchases I made from this seller but the return/exchange process should be simplified.
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Jun 4, 2023
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Jun 4, 2023
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Jun 4, 2023
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Good assortiment and prices are ok.
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Jun 4, 2023
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Jun 3, 2023
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Bad user experience for 2023
== LIKE ==
- Best prices
== DISLIKE ==
- After i made an order, an item became unlisted on the website after just few days! Now i got the item, but i can't read its description or see photos. (An archived description needed, when the item is deleted from the store).
- Items from the orders list are not linked to their page on the website.
- Orders don't have a "status" (e.g. processing, shipped, delivered/completed).
- Completed orders do not have a "leave a review" button.
- Email sale letters are in German lang., links also redirect to German localization.
- The website and its design feels outdated.
- The website often is slow, sometimes very slow (server response).
- Very short logged in session expire time.
- Every time session expires, I have to set my country again.
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your feedback. We are constantly working on improvements. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Jun 3, 2023
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Jun 3, 2023
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Scam! Bought a groupset and received an empty box. Customer service is an absolute joke to deal with and not helpful at all.
Update: Received refund, but only after threatening to take the issue to credit card company. Didn't even receive apology. Wouldn't call it exactly amicable, but they have to try to make themselves look good. Can't recommend bike-discount.de to anyone
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Jun 2, 2023
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Difficult to understand order status
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Jun 2, 2023
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Sending empty packages to customer
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your feedback. Your case is under review. We will contact you again to make sure you get the right solution. Thank you for your understanding.
Jun 1, 2023
Verified review
Everything arrived as ordered and dispatched promptly.
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Jun 1, 2023
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Jun 1, 2023
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My order is lost at DHL.
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Answer by bike-discount.de/en
Jun 1, 2023
Gentile cliente, grazie per il suo feedback. Ci dispiace molto che ci siano stati problemi con la spedizione. Abbiamo già avviato un'indagine con il nostro partner logistico. Naturalmente la informeremo immediatamente non appena riceveremo una risposta. Nel frattempo, non esiti a contattarci in qualsiasi momento. Grazie per la vostra pazienza e comprensione.
Dear customer,
thank you for your order and the feedback. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding.
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