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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The shipping address was incomplete on the label and I had to chase the package with several messages and calls to the company. I have checked the order and wrote the address correctly. I don't know why the label was incomplete but it wasn't my fault.
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Answer by bike-discount.de/en
Jan 8, 2024
We sincerely apologise for this inconvenience. The parcel was nevertheless delivered on 2.1.24. Unfortunately a little late. We will of course investigate how this address discrepancy came about.
Jan 3, 2024
Verified review
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Answer by bike-discount.de/en
Jan 3, 2024
Dear customer, thank you for your order and for your feedback. We are sorry that we could not fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Dec 30, 2023
Verified review
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused and that the shipment was damaged. If the bike has been damaged, please contact us as soon as possible via our contact form so that we can help you further and contact our logistics partner, thank you very much.
Dec 29, 2023
Verified review
Almost each delivery is badly packed, and products get damage
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very sorry that you have apparently experienced some inconvenience. I will be very happy to pass on your feedback internally. If there is anything else we can do to help you, please do not hesitate to contact us at any time. We are grateful for your understanding.
Dec 29, 2023
Verified review
indoor trainer
*** star rating.
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very pleased that you have given us such praise and are obviously satisfied. If there is anything else we can do for you - we are always happy to help.
Dec 28, 2023
Verified review
Not reliable at all. If you have a chance to buy in other shop, do not buy in this one. They sold me, they confirmed delivery and finally send me the fork I did not order. Than they told me they do not have the fork I paid for. I proposed they send me similar for the price (promotions ended and prices raised) but the refused. They do not care how much loss they caused on my side. No reflection, no client friendly solution. Just: we do not have what you paid for and it is your problem and if you have to pay more now we do not care. My recommendation: do not buy anything valuable in this shop (i.e. bike, fork, frame, wheels, etc.). Just don't.
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Answer by bike-discount.de/en
Dec 28, 2023
Dear customer, thank you for your order and feedback. We apologise for any inconvenience caused. Our customer service will contact you again to offer you an alternative solution. Thank you for your understanding.
Dec 27, 2023
Verified review
bad costumer service
Sometimes, true relationships are revealed in difficult times. Here too
I have ordered many times without too many problems. Delays and mistakes happen.
But the last time was particularly frustrating. There are two errors in the same order and no acknowledgment.
Deferent description on the website whit what I received.
During the holidays, they want me to return the items to send the correct ones, which they don't even have available on their site. This means at least 1 month delay.
To "German" Costumer policy.
There's nothing to be sorry about.
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Answer by bike-discount.de/en
Dec 29, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 27, 2023
Verified review
Took Teo week to send the delivery they had in stock
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Answer by bike-discount.de/en
Dec 28, 2023
Dear customer, thank you for your feedback and we are pleased to count you among our satisfied customers. We are sorry that you had any inconvenience with your order. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
Dec 27, 2023
Verified review
Costly returns
I order some clothing, but it was too big for me, so I wanted to return it. However, the shipping costs for the return need to be born by me. The cost is about 30€, so it'll be way cheaper to go to a tailor and try to fix the garment.
It's the first time I need to pay to return goods bought online
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Answer by bike-discount.de/en
Dec 27, 2023
Unfortunately, we cannot cover the costs of returning goods from every country. If the complaint is justified, we will of course cover the costs for the return shipment. Unfortunately, we cannot cover the return costs from Spain for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore ask for their understanding.
Dec 26, 2023
Verified review
Your prices are really competitive but !!!!
Your prices are really competitive, but I always seem to have a problem with your shipping process. My order is now stuck in customs and missed the person who was traveling here to SA to bring it for me.
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Answer by bike-discount.de/en
Dec 27, 2023
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Dec 25, 2023
Verified review
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Answer by bike-discount.de/en
Dec 26, 2023
Dear customer, thank you very much for your feedback. We apologize for the delay. The goods have been delivered in the meantime. Is there anything else we can do for you? Please do not hesitate to contact us. Thank you for your understanding.
Dec 24, 2023
Verified review
High transportation costs to return goods
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Answer by bike-discount.de/en
Dec 25, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot bear the costs for every return from every country. In the case of justified complaints, we will of course cover the costs. We provide transparent information about the return conditions in several places on our homepage and therefore kindly ask for your understanding.
Dec 23, 2023
Verified review
It took 16 days to package my order prior to delivery. No communication on what the delay was about, leaving us with the anxiety as this was a Christmas present.
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Answer by bike-discount.de/en
Dec 25, 2023
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please do not hesitate to contact us again.
Thank you for your understanding.
Dec 22, 2023
Verified review
Really poor service. Delayed dispatch, no indication of lengthy lead time at the point of ordering. Outsourced delivery company were extremely poor. I spent hours on the phone and days chasing the delivery. Eventually sent to a city 200 miles away in spite of a clear postcode and address on my invoice. Had to undertake a 400-mile round trip on a Friday night as a result.
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Answer by bike-discount.de/en
Dec 23, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Dec 22, 2023
Verified review
Lost parcel, no response
A month after my shipment was sent from you, there is no information and no answer how you proceed in such case
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Answer by bike-discount.de/en
Dec 22, 2023
Dear customer, thank you for your feedback. Unfortunately, delivery is indeed taking an unusually long time, which is beyond our control. An investigation has already been commissioned and we will inform you as soon as we have the results. Thank you for your understanding.
Dec 19, 2023
Verified review
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Answer by bike-discount.de/en
Dec 19, 2023
Dear customer, thank you for your feedback. I have checked your request. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Dec 18, 2023
Verified review
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you very much for your review. We packed your order within a very short time and handed it over to our logistics partner. It has already been delivered to you. We are sorry that you were not satisfied. Is there anything else we can do to help you? Please feel free to contact us via our contact form.
Dec 18, 2023
Verified review
Not kept sufficiently informed about delays. Only after I contacted them myself did I receive an answer about delays due to many orders.
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you very much for your feedback. It takes approx. 6 - 9 working days from ordering a bike from stock to delivery. If the ordered bike is not in stock, the delivery time will be extended in line with the delivery to us. We thank you for your understanding.
Dec 17, 2023
Verified review
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Dec 17, 2023
Verified review
Once I ordered here Fox 36 Performance fork. But I recieved Fox 36 Rhythm fork that is worse than I ordered.
Bike-Discount refused to refund the difference in price.
And we did find no solution for now.
I think Bike-Discount is not very good shop. They don't look what they send
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Answer by bike-discount.de/en
Dec 22, 2023
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, we have indeed made a mistake, for which we apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
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