bike-discount.de/en
Reviews:

14,543 reviews in the last 12 months51,118 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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Apr 15, 2024
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Answer by bike-discount.de/en
Apr 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 14, 2024
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Answer by bike-discount.de/en
Apr 15, 2024
Dear customer, in our webshop we inform you transparently in several places about the assumption of the return costs, we ask for your understanding!
Apr 12, 2024
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Answer by bike-discount.de/en
Apr 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 9, 2024
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Answer by bike-discount.de/en
Apr 9, 2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Apr 8, 2024
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 8, 2024
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
KV
Koen V.
Ruddervoorde
Mar 11, 2024
 Verified review

Ruim aanbod aan kwaliteit tegen scherpe prijzen, onovertroffen (tijdelijke) deals!

Ruim aanbod aan kwaliteitsproducten tegen scherpe prijzen algemeen gesproken. (De tijdelijke deals zijn onovertroffen, zoals een GX Eagle 12 Sp cassette met ketting voor +/- 105 euro: de 'concurrentie' hield de prijs voor dezelfde cassette op 122 euro.) Deze website volgen loont (en zorg dat je altijd een reserveonderdeel in stock heb, zodat je niet 'moet' kopen). Enig minpuntje: de verzendingskost die altijd betaald moet worden.
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Mar 19, 2024
 Verified review

Great prices and excellent service

Great prices and fast shipment. However, be patient if you live in "remote" countries like Portugal because the tracking in completely useless and incorrect, and the courier companies subcontract the local delivery to anyone with a white van and they are unreliable. This is not only for Bike-discount, I have the same problem with other suppliers from Germany and other parts of the EU. I highly recommend Bike-discount. Just sit back and wait for your delivery to finally arrive! The courier companies need to make some serious improvements to their service. This applies to DHL, GLS and DPD.
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Apr 2, 2024
 Verified review

Riding High: Unbeatable Deals and Swift Delivery at Bike-Discount.de

Bike-Discount.de offers an exceptional online shopping experience, featuring an extensive selection of products that cater to all your cycling needs. The store regularly presents attractive discounts, making high-quality gear more accessible. The checkout process is streamlined, ensuring a hassle-free payment experience. Moreover, their delivery service is impressively swift, ensuring that your purchases arrive promptly. Highly recommended for both amateur and seasoned cyclists looking for top-notch cycling gear at competitive prices.
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Apr 4, 2024
 Verified review
Always up to date website and infromations. In case of a problematic devlivery/order the assistants of the Bike Discount immediatelly respond and solve the problems. It is simple to check any previous orders, invoices, there have never been any problems with billing-it is huge advantage since we run our continental team's whole spare part support from the Bike-Discount website.
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Mar 20, 2024
 Verified review

All goods received

I bought a wheelset and lots of smaller things, and they all came exactly as ordered. I live in Denmark and ordered Wednesday and i had the packet following Monday. If you want to become better, you should start creating video guides for your products and let customers add reviews for each product. I also really like if a product text is detailed and not just empty marketing.
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Mar 30, 2024
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Order review

Some small items were missing from the package received, but bikediscount immediately sent the missing items, and the postage was at their expense. We arranged everything quickly and easily. Delivery was quick and easy. A big contrast to the bike24 site who are terrible. Whenever you want to order something, ask bikediscount!
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Mar 13, 2024
 Verified review
I have used bike discount for years and its actually the best i have ever used for quality of product and service. I have been cycling for 30 years and i recommend this company to anybody. The only negative is the postage cost outside of Germany is a little higher than some competitors. That is the only small downside.
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Mar 23, 2024
 Verified review
Great prices and a good range. Some discount sites only have xxxl in luminous pink or something equally obscure, but bike discount actually have a proper range Return postage from Ireland could be a bit easier, I started a return and the website didn't actually give me a return address
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Mar 9, 2024
 Verified review
I have purchased in this store many times. The service is really exceptional and they are veeeey knowledgeable. Besides that, I’m the kind of clients that will always compare prices and almost always they have the best prices. Finally, customer support is very fast and friendly.
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Mar 22, 2024
 Verified review
Definitely a possitive review, the bike is awesome and I like it a lot, but two things I didn't like at first - some spokes on the rear wheel was not tightened and the wheel was imbalanced, also the rear derailleur has not been set and the gears was not working properly.
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Mar 11, 2024
 Verified review

Great products, competitive prices

I've bought from bike-discount.de several times. Their prices are competitive, and catalogue is clear and easily searchable. My experiences with their customer service have been positive too - friendly and proactive to deal with any issues and questions.
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Mar 11, 2024
 Verified review
The Purchase was hassle free, the site was very clear on when the good were to eb in stock and they were spot on. Accurate communication and the delivery was timely, it actually came in 2 days earlier which is always welcome. Will surely use them again.
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Mar 26, 2024
 Verified review
Quick delivery, good prices. Only one thing, my phone number was not provided to local delivery service and they could not contact me by phone, as they always do. Please provide phone number to local delivery service in final destination country.
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Mar 23, 2024
 Verified review
Purchased many things over years. Up to 1000.- euros Mainly to poor choices in local shops. Purchases were all as advertised, no faff, fast shipping and very good prices. Never has to warranty anything but I suppose it would also be hassle free.
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