bike-discount.de/en

Reviews:

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding and patience.

Dear customer, thank you for your order and your review. We are sorry that the transportation of your parcel by our logistics partner is taking a little longer. I have checked your details: You are already in contact with our customer service, and we have assured you that you can contact us again at any time. As a precautionary measure, we have initiated an investigation with our logistics partner. However, you are ordering from a distant country and according to the shipment tracking, the parcel is still on its regular route and is still being processed and transported. Please feel free to contact us at any time if you require further information. If you need the link to the shipment again, please let us know. The parcel has now been processed by DHL in Germany and is already on its way to your country of delivery. We would like to assure you that we will of course help you further. However, we assume that you will still receive the parcel as normal, in individual cases the logistics partner to a more distant country unfortunately takes a little longer. Thank you for your patience and understanding.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Dear customer, thank you for your order and feedback. We are sorry that you were not completely satisfied. There are several places on our website where we make explicit reference to applicable customs duties. For our customers from the UK, we also have a detailed and separate information page. Thank you for your understanding.

Thank you for your order and your review. We are sorry that you seem to have had some inconvenience with the bike. As can be seen from the many positive reviews, our customers are generally very happy and satisfied with our Radon bikes. Please contact our customer service again if the difficulties have not yet been resolved. Thank you for your understanding.

Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.

Dear customer, thank you for your review. We are pleased that you are satisfied with the products you ordered and with the delivery. Let us explain the price adjustment on our website: The price must take into account the VAT of the country of delivery, so there may be some discrepancies. In order to get the correct price displayed, it is best to set your delivery country in our shop directly at the beginning of the order process or log in to your customer account. Then the price should be displayed directly. We thank you for your understanding and wish you much pleasure with the ordered items.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.

Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. The delivery service will notify you of the delivery shortly. Thank you for your understanding.

Estimado cliente, gracias por su pedido y su comentario. Lamentamos que obviamente haya habido algún inconveniente. Estamos encantados de disculparnos si algo va mal con nosotros - tampoco somos perfectos. En este caso, sin embargo, no puedo reconocer ningún error por nuestra parte. He comprobado sus datos: le rogamos su comprensión, usted mismo ha olvidado introducir el número de teléfono de su dirección de entrega, que según su declaración es obviamente relevante para la entrega. Tramitamos los pedidos de nuestros clientes muy rápidamente, por lo que no podemos modificar los pedidos a posteriori. Lo indicamos en nuestra página web y en la confirmación del pedido. Hemos respondido a sus correos electrónicos y también le hemos indicado dónde puede recoger el paquete que se le entregó en una paquetería. Usted ya lo ha recogido allí. Lamentablemente, no podemos reconocer que no hayamos actuado correctamente en este caso.

Dear customer, thank you very much for your order and your comment. We apologize for any inconvenience caused and would like to provide you with the following information. The price may change for two reasons: If you specify the correct country of delivery at checkout, the price will be adjusted with the VAT of the country of delivery. If the price on our website is only lower afterwards, it could be a current price adjustment. We update our prices regularly in order to always offer our customers the best possible price. Thank you for your understanding.

Dear customer, thank you very much for your feedback. Unfortunately, I cannot find a contact for you in our system. I can see that your order has been delivered to you in the meantime. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.

Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.

Dear customer, thank you very much for your order and your review. We are very sorry that there has been an inconvenience in connection with the product you ordered. Please contact our customer service so that we can help you further.

Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find a request from your side in our system. Can we help you? Please feel free to contact us via our contact form.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please do not hesitate to contact us again. Thank you for your understanding.

Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. I have checked your details: You had entered your address incorrectly. We have kindly informed you several times that, unfortunately, we are not in a position to adjust the address retrospectively if the consignment is already on its way. We kindly ask for your understanding.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. We naturally regret that you were not satisfied with a product and therefore had to make a complaint. Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.