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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Wanted to replace a broken derailleur. Mission accomplished.
Could find the bike pieces i needed and at a good price (Di² shimano GRX front and rear deraileurs), came quick already placed on one of my bikes and already rode a 400 km as qualification for Paris-Brest-Paris. Will probably buy also another set (Di² maybe for 40 teeth at the back - and maybe also a mechanical one).
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Jun 6, 2023
Verified review
Good and practical website, lower than market average prices and lots more options than the local shops.
There is also lower price guarantee so they match the lowest market price for a product.
The only negative sites are the user interface of the website (bit outdated), longer delivery times and stricter constraints for item return & refund. There is a minimum price for an item to be returned and refunded free of charge.
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Jun 6, 2023
Verified review
I ordered one short but you don't have the exact color, sent me another color without any confirmation from my side
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. We thank you for your understanding.
Jun 6, 2023
Verified review
Faster dispatch of the order.
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Jun 6, 2023
Verified review
Good prices and delivery times. I give only 4 stars as to return products from Romania you nees to pay yourself. Other online vendors offer free returns to Romania. Next time I will choise other vendor.
Estimated time of shipment was shorter then actual time, and is quite long: 3 weeks for the bike.
The prices shown are estimates and should be adjusted to the selected country of shipping, before ading them to cart.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Please select your country in advance, then the prices will be displayed correctly. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Jun 5, 2023
Verified review
Just as expected. Transport rates should be half
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Jun 5, 2023
Verified review
You have send me a request for review before I received my order ¯\_(ツ)_/¯
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. I recognize your order as delivered. Is there anything else we can do for you? You are welcome to contact us via our contact form or e-mail. Thank you for your understanding.
Jun 5, 2023
Verified review
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Jun 4, 2023
Verified review
Return conditions via post are very penalising to the consumer
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Jun 4, 2023
Verified review
Shipping from DE to DK more than 10 days. Support was rude. No doscount as an apology. How did this website became so low on customer service??
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 4, 2023
Verified review
Very bad experience with bike discount! When we order and pay the product their web showe "on stock". After 4 days we got email that the product (DuraAce brake set) is not in stock....And bla bla bla, so hiw sorry they are. Very very unprofessional, not shame to say criminal. They are selling the air in such cases we may conclude. We explained this bad experience to our Rog cycling club in Ljubljana and reccoment to avoid bike discout.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear Customer. Thank you for the feedback. We apologize for the inconvenience. In individual cases, you may be able to order an item that is no longer in stock, but is still listed as "in stock" on our website. This may be due to various reasons, including the fact that it takes some time to transfer the new stock levels between the stock management system and the online store.
Jun 4, 2023
Verified review
Great seller, but...
I am happy with the purchases I made from this seller but the return/exchange process should be simplified.
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