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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Pricese are in right level but service could be better. Do not expect any help to choose right conponents.
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Answer by bike-discount.de/en
May 31, 2023
Dear customer, thank you for your order and your review.
We are sorry that we could not answer your request to your satisfaction. I have reviewed your case: Our service staff informed you promptly that unfortunately we could not make a suitable statement in this case, because you have not purchased the bike from us, and we lacked information to make statements about the compatibility of parts.
We thank you kindly for your understanding.
May 29, 2023
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Never any problems with delivering or products
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May 29, 2023
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Good experience
Some delivery info was unclear and there was some trouble with paying through Amazon so I had to use other ways, otherwise everything was fine.
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May 29, 2023
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May 29, 2023
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May 28, 2023
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Delivery has been stuck in DHL parcel center Germany for soon 3 weeks. NO support from DHL why delivery not sent. Alternativt contacting seller the informera the will stsrt an investigation, though NO answer yet one week after I asked them to help. No delivery, poor support.
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Answer by bike-discount.de/en
May 30, 2023
Dear Customer,
Thank you very much for your review. I have reviewed your case. Your order is on its way and is being processed for onward shipment. Please note that delivery to your country may take a little more time. Unfortunately, we have no direct influence on this. You have contacted our customer service, and we have already replied to you. In parallel, we have commissioned an investigation with the logistics partner and will get back to you as soon as we have an answer. In the meantime, we are always available for further questions. We thank you for your patience and understanding.
May 28, 2023
Verified review
Note
Everything regarding ordering, paying, shipping and handling is great, simple and fast.
I just have a critic because there was an error in my last order when I received wrong item. I was reimbursed for the missing item no problem there. Just I think process of getting to the point of reimbursement could be done better.
Kr,
Danijel
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May 28, 2023
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The return is complicated from Finland.
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May 27, 2023
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Bike-Discount is one of my go to website for bicycle parts. Prices are competitive and they have a wide selection. My only complaint is that they do not have multiple shipping options. They only shipping option to my location, Portugal Islands, takes 3 weeks to 1 month for delivery. For less than 4 euros for shipping it is fair delivery times. When I need something in a hurry I have to order from a competitor and pay 5x as much for shipping but they don’t always have what I need.
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May 26, 2023
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May 26, 2023
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May 26, 2023
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I was waiting for a bike 23 today and then you send me one that is not ready,the wheels are wobbling and the disc is heard
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Answer by bike-discount.de/en
May 30, 2023
Dear customer, thank you for your order and your review.
We are sorry that you are not satisfied with the delivered bike. Unfortunately, I can't find any contact from your side in our system regarding the matter. Please contact us via our contact form so that we can help you.
We appreciate your understanding.
May 26, 2023
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May 26, 2023
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Get more bikes in stock
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Answer by bike-discount.de/en
May 30, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
May 26, 2023
Verified review
Seriedade
A diversidade de material, a rapidez do envio, a seriedade.
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May 26, 2023
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May 26, 2023
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Everything went well and the delivery arrived as expected.
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May 25, 2023
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May 25, 2023
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some products were missing from the order
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and review.
I have reviewed your case. Apparently, unfortunately, there was a transport damage during the delivery of the package. Even though we have no influence on it, we are of course sorry for the circumstances. You have contacted our customer service and we have promptly refunded the amount. If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
May 25, 2023
Verified review
Very poor warranty experience.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you very much for your review.
I have reviewed your case. Of course, we are sorry that there is a delay on the part of our logistics partner in picking up the item. However, we kindly ask you to understand that in the case of your country of delivery, customs procedures are mandatory, which may extend the process in the processing time. Unfortunately, we can not influence this. We therefore kindly ask for your patience, and thank you for your understanding. As I could see, you are already in contact with our customer service. We will be happy to answer any further questions you may have.
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