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Top positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Everything went well and the delivery arrived as expected.
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May 25, 2023
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May 25, 2023
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some products were missing from the order
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and review.
I have reviewed your case. Apparently, unfortunately, there was a transport damage during the delivery of the package. Even though we have no influence on it, we are of course sorry for the circumstances. You have contacted our customer service and we have promptly refunded the amount. If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
May 25, 2023
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Very poor warranty experience.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you very much for your review.
I have reviewed your case. Of course, we are sorry that there is a delay on the part of our logistics partner in picking up the item. However, we kindly ask you to understand that in the case of your country of delivery, customs procedures are mandatory, which may extend the process in the processing time. Unfortunately, we can not influence this. We therefore kindly ask for your patience, and thank you for your understanding. As I could see, you are already in contact with our customer service. We will be happy to answer any further questions you may have.
May 25, 2023
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Delivery of the order was received but delayed.
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May 25, 2023
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The e-shop is great and shipment is not
The e-shop is great and have a big assortment.
But the shipping is bad. I have ordered bicycle and some equipment. It was a mess with shipment. But I was surprised that my order was splitted in two parts and now I still wait for the rest of order. So, it takes around month to get your order. It's pretty uncomfortable.
You should be patient to wait your order.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your review. We absolutely appreciate your positive feedback. In order to protect the ordered items, we carefully packed them in two packages and handed them over to the logistics partner on the same day. Apparently, the shipment that was on its way by freight was delivered to you faster. The other shipment seems to be still on its way, but has already crossed our national border and is on its way to you. We sincerely apologize for the inconvenience. We are always happy to answer any questions you may have.
+ Assortment, ordering and payment process
- Delivery (still good but twice or 3 times longer than 2-3 years ago...)
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May 24, 2023
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May 24, 2023
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good products good after service
good products at a fair price also they have a good after market service, warranty and such
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May 23, 2023
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May 23, 2023
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May 23, 2023
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May 23, 2023
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May 22, 2023
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May 22, 2023
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May 22, 2023
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Good prices, Fast delivery
I step upon the Bike inn and i found very good prices.
I needed a side bag for my Bike and after i chosen one i saw other sites and Bike inn had the best price. I didn't knew the site but i tried it. I got my order very fast and the item was everything the Bike Inn announced.
Very pleased with the service.
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