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Most relevant positive review
Jan 18, 2024
Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
I ordered my bike 26 days ago and it hasn't yet been dispatched. On the positive side the company do respond quickly to my emails asking about my order
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you very much for your order and your review.
We are sorry that it has taken a little longer than expected. I have checked your details in our system: the bike is now carefully prepared for shipment and should be handed over to our logistics partner today. Thank you for your patience and understanding. We hope you enjoy your bike.
Mar 18, 2024
Verified review
bike sent with a defect
No notification about delivery date from DHL. Bike came with frame defect. I was proposed 75eur voucher what is not in line with European consumer law.
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Answer by bike-discount.de/en
Mar 19, 2024
Dear customer, thank you for your feedback. I have checked your request. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Dec 13, 2023
Verified review
they sent a used bike trainer
i ordered a new Dare2Ride FUEGO 1.0 Smart Trainer,
what showed up was a very used second hand trainer
they have now said they will make thing's right.
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Answer by bike-discount.de/en
Dec 14, 2023
Thank you for adjusting your review. We hope that we were able to offer a solution to your satisfaction. If you have any questions, please do not hesitate to contact us.
Mar 25, 2024
Verified review
still waiting for my delevery after 4 months and they don't refund me as well only saying they open and investigation and not returning to my emails
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Answer by bike-discount.de/en
Mar 25, 2024
Dear customer, thank you for your order and for your feedback.
Due to the political situation, our logistics partner is providing transparent information on its website about the sometimes serious delays. Nevertheless, we are of course very sorry that there are delays on the transport route to your distant country of delivery. We have already commissioned an enquiry with our logistics partner and are waiting to hear back, although this may also take some time. We will inform you as soon as we have received an answer. Of course, we would like to assure you that we will help you in any case. We are still available at any time for your questions and concerns. Thank you for your understanding and patience.
May 28, 2024
Verified review
Poor shipment experience
They split the shipment without prior notice and without my consent, which entailed additional costs in terms of taxes
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Answer by bike-discount.de/en
May 28, 2024
Dear customer, thank you for your order and feedback. We are sorry that there were apparently inconveniences with the shipping of the items. I will be happy to pass on your feedback internally. If we can help you in any way, please feel free to contact us again at any time. We hope you enjoy the items you have ordered.
Feb 1, 2024
Verified review
I bought helmet from Ireland.
They don’t have labels for returns.
DHL wanted to charge me 85€ for return.
Stone age service from bike discount
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Answer by bike-discount.de/en
Feb 2, 2024
Dear customer,
Thank you for your order and for your review.
We are pleased that you can benefit from our favorable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before making a purchase. We therefore ask for your understanding of our procedure.
Jul 2, 2024
Verified review
when ordering a bicycle and pedals in the order, the bicycle arrived separately and the pedals separately, of course I paid for shipping twice
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Answer by bike-discount.de/en
Jul 5, 2024
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Got wheelset with different body, solving it takes weeks and lot of phonecalls that bike discount does NOT answer. Worst bike internet shop
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Answer by bike-discount.de/en
Apr 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jul 2, 2024
Verified review
My package did arrive in another town. Its a shame that you use PostNord that has very well known issues in Sweden delivering packages ...
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Answer by bike-discount.de/en
Jul 2, 2024
Dear customer, thank you for your feedback.
We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 18, 2023
Verified review
Not kept sufficiently informed about delays. Only after I contacted them myself did I receive an answer about delays due to many orders.
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you very much for your feedback. It takes approx. 6 - 9 working days from ordering a bike from stock to delivery. If the ordered bike is not in stock, the delivery time will be extended in line with the delivery to us. We thank you for your understanding.
Feb 3, 2024
Verified review
My order has not arrived to me, despite the fact that two weeks have passed since the order was placed. That's why I can't evaluate it.
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Nov 3, 2023
Verified review
Not received yet
A month after my purchase and there’s not a hint of my package. They’re slow to answer and not helping me at all with package tracking.
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, many thanks for your order.
We are sorry that the transportation of your shipment by our logistics partner to your very distant country of delivery is taking a little longer. I have checked your details and have seen that our customer service has responded quickly to your request. Your shipment has now cleared customs and is being prepared for delivery. We are confident that you will receive your order soon. If, contrary to expectations, there are any further difficulties, please do not hesitate to contact us again and we will assist you further. Thank you for your understanding.
bike-discount does not offer anymore any kind of posting service for the returns. At least for Finland. So I will not use it anymore.
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Answer by bike-discount.de/en
May 8, 2024
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Finland for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
Feb 19, 2024
Verified review
Late order
My order was too late. The estimated delivery time in the site was 4-7 days but the orded was delivered in me about 2 weeks later.
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Answer by bike-discount.de/en
Feb 20, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 16, 2024
Verified review
Poor Customer Service
It is my belief that the site sold a bike it did not have and I waited 10 days for an update before deciding to cancel my order.
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Answer by bike-discount.de/en
Feb 16, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We have immediately arranged for a cancellation as soon as we became aware of this. Thank you for your understanding.
May 23, 2024
Verified review
Good experience in webshop but late delivery
Good experience in webshop, but still waiting for delivery 3 weeks later even if item ordered was in stock. (Delivery to Norway)
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Answer by bike-discount.de/en
May 23, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 22, 2024
Verified review
Shipping price doesn't make any sense
Shipping price to Madeira Island doesn't make any sense, in addition to excluding many of the items for shipping, like rims
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Answer by bike-discount.de/en
May 23, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Mar 10, 2024
Verified review
Slow delivery and customer service
The estimated delivery time was not accurate but was more than double. Customer service responds very slowly to inquiries.
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Answer by bike-discount.de/en
Mar 11, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Nov 28, 2023
Verified review
There was a problem in shipping. Im waiting my order already more then 20 days. By tracker its still stucked in Germany.
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Answer by bike-discount.de/en
Nov 28, 2023
Thank you for your order and your review. We are sorry that there appear to have been delays in transport. I have checked your details: we processed your order immediately and handed it over to our logistics partner the next day. According to the shipment tracking, it is still on its way. We have already initiated an enquiry with our logistics partner. We are of course still here for you at any time and will find a solution if there are any further delays. Thank you for your patience and understanding.
May 21, 2024
Verified review
The trunk bag was so big it collided the saddle. I was never able to use it in my bike. Now it is useless in my closet.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your order and your review.
We are sorry that you have apparently ordered the wrong item. You have the option of returning the item to us for a refund within our withdrawal period. (You will find the return conditions clearly displayed on our website). We are also happy to offer you our advice at any time before your purchase.
If there is anything else we can do for you, please do not hesitate to contact us.