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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I ordered a mavic 30 wheelset with XDR body, confirmed as welk, I received the 30 euro cheaper wheelset with HG, after complaining they send a XDR body for DT swiss that doesn't fit. They dont have any knowledge and a lot of misinformation on their site.
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Answer by bike-discount.de/en
Apr 4, 2024
Dear customer, thank you for your order and your review. We are very sorry that you seem to have experienced some inconvenience. I have checked your order and could see that there was an error in our processing. We sincerely apologise for this. Our customer service has already offered you a solution and compensation. Please feel free to contact us at any time if there is anything else we can do for you. Thank you for your patience and understanding.
Apr 3, 2024
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Apr 2, 2024
Verified review
Excellent web shop : high quality products, competitive prices, very functional and well designed.
DHL deliveries are not as good.. had several bad experiences : "lost items" twice (though easy to recover money it meant I didn't receive the items on time to trips, races, ...) and lately they deliver to pick-up places though I asked specifically to receive it at home.
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Apr 2, 2024
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GOOD
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Apr 2, 2024
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Good prices and service. Shipping a bit expensive.
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Apr 2, 2024
Verified review
Products are good and price was okay. Delivery could be little bit faster.
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Apr 2, 2024
Verified review
Great experience
My experience is great until now. I have ordered twice and the items were not harmed and in perfect condition. Large variety of items and good prices. The only thing that could be possible better, is the estimated delivery time.
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Apr 2, 2024
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Apr 2, 2024
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Radon Render AL 8.0
Bike delivered within 3 weeks. Goods well protected. Unfortunately, the cable for lowering the dropper is too short. When I turn the handlebar all the way to the left, the saddle falls down. The rest of the equipment works very well.
Fast answer
21 day since I have ordered and make a payment and still no response
I would like to know what is going on with my order and how long it will take to get my order
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Apr 1, 2024
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No parts, no money back, no communication
I have ordered some very specific parts, e.g. a headset for Radon Swoop. I have never received it. Bike Discount has sent the package through DHL, which has contracted another carrier. I have never received the package, even if it appears as delivered.
I have notified the situation to Bike Discount. First, they said they have to sort it with DHL, a process which would take 5 days. 5 days have long been done, I have spoken with Bike Discount on the phone, asking them nicely to either deliver a new package, or refund until this sorts out.
I did not receive any answer. I was continuosly told to wait. I cannot use my bike. I contacted DHL, in order to report the situation my self, I was told it is not their business and that I had to cotact the contractor. I tried for a few hours to contact Cargus, the subcontractor, the line is always busy.
I am currently on the phone with Bike DIscount, I called them for one hour, they are not answering. This is the first time it happens. Was I blacklisted?
In conclusion: no parts, to answers, no refund. I even wrote Bike Discount an e-mail saying I really don t want to write such a review, but still no answer.
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Answer by bike-discount.de/en
Apr 2, 2024
Dear customer, thank you for your order and your review.
We are very sorry for the inconvenience caused. I have checked your details and have arranged for you to receive a reply today with a suggested solution. Of course we will help you! We are grateful for your patience, and we would like to apologise again for the delay in processing your complaint.
Apr 1, 2024
Verified review
It has been the worse service i recieved in years. Unflexible, very unpolite response and the result caused problems to myself.
One and last time i use it.
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Answer by bike-discount.de/en
Apr 2, 2024
Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. I have checked your details: You had entered your address incorrectly. We have kindly informed you several times that, unfortunately, we are not in a position to adjust the address retrospectively if the consignment is already on its way. We kindly ask for your understanding.
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