bike-discount.de/en

Reviews:

This is a good company and I have used them several times and I will use them again. However for this order I received no confirmation email after purchase so after a few days I had to contact Customer service to make sure my order was confirmed. Although I got a relatively quick response I still don't know why I didn't receive a confirmation email (as is stated on their website). I also ordered a few items, including a wheelset and my order was split into two for delivery. Despite this I only received one tracking link and it was not communicated to me that I would receive two different deliveries. So when package one arrived after a week I again had to contact Customer Service to find out where the rest of my order was and why it wasn't included. After several emails I finally got the tracking for the 2nd package. This package took over 2 weeks to arrive which is slow, even between Germany and Ireland.

Hab mir seit langer Zeit mal wieder ein Fahrrad zugelegt. Lieferzeit ca. 3 Wochen wie angegeben. Verpackung/Lieferung super. Leider habe ich mega Probleme mit der Schaltung diese springt und hakt, grade bergauf habe ich schon echt geflucht, wenn die Pedale auf einmal nen sprung machen. Hätte erwartet das ich an einen neuen Fahrrad erstmal nicht Hand anlegen muss.

Site falsely promises 1-3 days delivery time, while I waited 2 weeks for my order. You pay for shipping by DHL, which hand over the parcel to local post service. Bike-discount customer service is not interested in filing a complaint to DHL, nor reimbursing you for the service they sold you, but didn't deliver based on terms you agreed to when making an order.

Support Center employees are not very willing to help, not very polite and they don’t speak good English. Furthermore, the company’s policy that doesn’t allow exchange of products if something is ordered in the wrong dimension and you want to give it back and get the right one, for example, is unacceptable.

The labeled delivery time was 18-22 days, today Is 22th day, and the order is still no package, this means that it will be delivered to Bulgaria with minimum 5 days delay. I made another order after this one and it already travels. I wrote to support with 3 days ago and still not answer.

Very bad they don’t respond to my emails after I asked for help 4 days ago without answer because I have a parcel stuck in a DHL pick up point and when I did go the pick up pint said they don’t have it so I’m waiting for my 591 euro parcel 2 weeks now and they don’t bother at all

I receiver damaged rear wheel 11.3. End cap of free wheel was missing. I was promised to send me replacement asap. It has now taken more than 8 weeks! Nothing has happened. Only several short answer after each inquiry. It is intolerable long time.

Never had delivery problems before when using DHL. First order delivered using DPD went really bad. The customer support at Bike-Discount handled it very well but in my opinion Bike-Discount should reconsider their partnership with DPD.

The shipping cost to Madeira island should be rethought, there are other online shops with cheaper and faster shipping prices using the same carriers, shipping is also restricted to different components !

I don't give a higher score, because in the products I purchased, they charged a higher price than what they presented on the website, which is not correct, nor was there any justification for this.

I made an order almost a month ago, paid more for shipping and selected DHL considering that it will be fast, and yet almost a month after and I still don’t know when the items will arrive

I can not understand why the prices are diferent when I'm just lookink for a product and then when I order one... when I order it the price goes allways up for a couple of percents... why?

It's unacceptable for the address to have the wrong postcode and for it not to be detected immediately before being sent to the courier, not to mention two weeks from Germany to Portugal 😞

There was no information about returns from Lithuania being that complicated. Turns out I have to organise shipping pay for that myself and hope that the parcel will reach you.

DHL messed up the delivery but sadly i received very poor feedback from customer service. I still do not have my material and do not know where it is at the moment.

Description of the product was not correct. And even after mailing twice they keep insisting it was correct (a hooked rim wheel, but it really was hookless).

Ordered a wheelset which was delivered with damage. Contacted support and still no good compensation has been received after more than two weeks.

Ordered two bikes three weeks ago. I’m not getting info about delivery nor answers on mail. Tried to call them today, 17:20. None answered.

Got wheelset with different body, solving it takes weeks and lot of phonecalls that bike discount does NOT answer. Worst bike internet shop

Lack of contact. Over a week to reply on order query. No mention would be import tax on goods. Made them very expensive.