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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear Customer,
thank you very much for your order and your feedback. I have checked your information. Your order is already on its way, but has not been delivered yet. You have contacted our customer service today, and we have already initiated an investigation with the logistics partner and will inform you immediately as soon as we have received a statement. Please note, however, that delivery to your country may take a little longer. Please feel free to contact us if you have any further questions in the meantime. Thank you for your understanding and patience.
May 22, 2023
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May 22, 2023
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May 22, 2023
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Good prices, Fast delivery
I step upon the Bike inn and i found very good prices.
I needed a side bag for my Bike and after i chosen one i saw other sites and Bike inn had the best price. I didn't knew the site but i tried it. I got my order very fast and the item was everything the Bike Inn announced.
Very pleased with the service.
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May 22, 2023
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Answer by bike-discount.de/en
May 22, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
May 21, 2023
Verified review
I did not receive tracking link for my bikes delivery but issue was solved promptly by the customer service. This was my second bike purchase from Bike Discount, first bike had assembly issues but this one was proper out of the box. I wonder the separate delivery of pedals and side stand, in my opinion they could be delivered together with the bike. In all I'm quite happy with the two eMTB's delivered
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May 20, 2023
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They stated sizes on bike jersey that was way of. Than they wanted me to pay for the return shipping cost!
They should have payed for an exchange of the product for free.
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Answer by bike-discount.de/en
May 22, 2023
Dear customer,
thank you for the order and the evaluation.
We conscientiously display the sizes of the items in our store based on the data provided to us by the manufacturer.
Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding for our procedure.
May 20, 2023
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Ok
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May 19, 2023
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May 19, 2023
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Think if your buying from abroad
Could have warned me I would have to pay import duty on my order.
Still would be my cheapest option as I couldn't buy shifters in UK without brake caliper
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May 19, 2023
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As expected - good price and no problems
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May 19, 2023
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May 19, 2023
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Items were dispatched but no tracking
Items were dispatched but tracking was not available within Germany which is very weird. Finally the delivery details were provided the same morning items were delivered.
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May 19, 2023
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May 19, 2023
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Good site, poor communication
It is easy to find what I need, but after ordering I get few updates on the order status. 3 days after placing the order, I am still wondering if it is filled, or shipped, or maybe forgotten?
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with our website. We are sorry that you are not completely satisfied with the communication of our processes. I have reviewed your case: Your order has been processed and should be handed over to the shipping service provider shortly. Please kindly note that we had a national holiday yesterday. For further questions, please do not hesitate to contact us personally at any time. Thank you for your understanding.
May 18, 2023
Verified review
Time for response. My package got stuck for few weeks and once I contacted you, it got solved quite fast but the time for response via email is super slow. I had to make a phone call and push.
Now my fork had some issues and I am waiting for their answer. Again, too slow!!!
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and review. We apologize for the inconvenience. I have checked your information. Unfortunately, we have to ask you for a little patience, please note our information on the processing time of e-mail requests. We have always replied to you within a few days, usually the latest on the following day. The processing of your matter is already completed, and we will make the refund today. If there is anything else we can do for you, please feel free to contact us at any time. Thank you for your understanding.
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