Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Bike-Discount is one of my go to website for bicycle parts. Prices are competitive and they have a wide selection. My only complaint is that they do not have multiple shipping options. They only shipping option to my location, Portugal Islands, takes 3 weeks to 1 month for delivery. For less than 4 euros for shipping it is fair delivery times. When I need something in a hurry I have to order from a competitor and pay 5x as much for shipping but they don’t always have what I need.
Report review
May 26, 2023
Verified review
Report review
May 26, 2023
Verified review
Report review
May 26, 2023
Verified review
I was waiting for a bike 23 today and then you send me one that is not ready,the wheels are wobbling and the disc is heard
Report review
Answer by bike-discount.de/en
May 30, 2023
Dear customer, thank you for your order and your review.
We are sorry that you are not satisfied with the delivered bike. Unfortunately, I can't find any contact from your side in our system regarding the matter. Please contact us via our contact form so that we can help you.
We appreciate your understanding.
May 26, 2023
Verified review
Report review
May 26, 2023
Verified review
Get more bikes in stock
Report review
Answer by bike-discount.de/en
May 30, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
May 26, 2023
Verified review
Seriedade
A diversidade de material, a rapidez do envio, a seriedade.
Report review
May 26, 2023
Verified review
Report review
May 26, 2023
Verified review
Everything went well and the delivery arrived as expected.
Report review
May 25, 2023
Verified review
Report review
May 25, 2023
Verified review
some products were missing from the order
Report review
Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and review.
I have reviewed your case. Apparently, unfortunately, there was a transport damage during the delivery of the package. Even though we have no influence on it, we are of course sorry for the circumstances. You have contacted our customer service and we have promptly refunded the amount. If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
May 25, 2023
Verified review
Very poor warranty experience.
Report review
Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you very much for your review.
I have reviewed your case. Of course, we are sorry that there is a delay on the part of our logistics partner in picking up the item. However, we kindly ask you to understand that in the case of your country of delivery, customs procedures are mandatory, which may extend the process in the processing time. Unfortunately, we can not influence this. We therefore kindly ask for your patience, and thank you for your understanding. As I could see, you are already in contact with our customer service. We will be happy to answer any further questions you may have.
May 25, 2023
Verified review
It took 13 days from order was placed until the order was ready to be shipped, which I think was very long time. The payment also went trough 9 days before the order was ready to be shipped. To my knowledge that is not allowed!
Furthermore DHL that delivers the package didn’t notify me that I had to be home for the delivery until when they were at my address, so I had no chance of being home for that.
Report review
Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your rating. We deeply apologize for the delay, and thank you for your patience.
If we can still help you in any way, we will be happy to assist you at any time.
We appreciate your understanding.
May 25, 2023
Verified review
Delivery of the order was received but delayed.
Report review
May 25, 2023
Verified review
The e-shop is great and shipment is not
The e-shop is great and have a big assortment.
But the shipping is bad. I have ordered bicycle and some equipment. It was a mess with shipment. But I was surprised that my order was splitted in two parts and now I still wait for the rest of order. So, it takes around month to get your order. It's pretty uncomfortable.
You should be patient to wait your order.
Report review
Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your review. We absolutely appreciate your positive feedback. In order to protect the ordered items, we carefully packed them in two packages and handed them over to the logistics partner on the same day. Apparently, the shipment that was on its way by freight was delivered to you faster. The other shipment seems to be still on its way, but has already crossed our national border and is on its way to you. We sincerely apologize for the inconvenience. We are always happy to answer any questions you may have.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.