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Most relevant positive review
Jan 18, 2024
Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
Sent part of the order, and only informed me after posting,
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Answer by bike-discount.de/en
Dec 8, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 5, 2024
Verified review
does not work for Ukraine
Your store does not allow Ukrainians to buy and ship goods.
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback. We currently do not offer deliveries to your country. Is there anything else we can do for you? Please contact us by e-mail or via our contact form. Thank you very much
Nov 28, 2023
Verified review
YOU CAN IMPROVE DELIVERY TIME BY SENDING NOT WITH DHL !!!
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Answer by bike-discount.de/en
Nov 29, 2023
Dear customer, thank you very much for your order and your review. We are sorry that our logistics partner apparently took a little longer. A tip: Did you know that you can choose between different transport companies? Perhaps a different shipping service provider is better qualified in your region. Thank you for your patience and understanding.
Mar 7, 2024
Verified review
Beware Import charges
Ended up having to pay an extra £50+ for import charges
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Answer by bike-discount.de/en
Mar 8, 2024
Dear customer, thank you for your feedback. Our prices are taxed in the country of destination, as required by law. Our customer is responsible for any import duties in the respective country. We thank you for your understanding.
Feb 20, 2024
Verified review
Advise oversea clients of ‘net cost’ during checkout!!!
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Answer by bike-discount.de/en
Feb 21, 2024
Dear customer, thank you very much for your feedback. The prices of the articles are taxed in the country of destination, as required by law. The prices are adapted to the respective country. Import duties are country-specific and also country-dependent. The customer must inform himself about this in advance. Unfortunately, we are unable to provide this information.
We thank you for your understanding.
Feb 16, 2024
Verified review
Very bad customer service. Slow and expensive shipping
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Answer by bike-discount.de/en
Feb 17, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Nov 10, 2023
Verified review
I asked the store a question. No response was received.
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Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your order and feedback. We are very sorry that you had an enquiry that was not processed. I have checked your details, and unfortunately I cannot find a request from you in our system. Could you please contact us again, so we can help you? You may wish to use the contact form on our website to ensure that you are using the correct contact address.
Thank you for your understanding.
Feb 15, 2024
Verified review
Waited more than 3 weeks on my order that they forgot…
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Apr 22, 2024
Verified review
The bike is payed befor 3 weeks but is not yet by me.
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Answer by bike-discount.de/en
Apr 23, 2024
Dear customer, thank you for your feedback. I have reviewed your case. The last orders were all packed quickly and have been delivered to you on time. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Feb 5, 2024
Verified review
Fiets op 14/1 besteld... en nog steeds niet ontvangen
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
May 22, 2024
Verified review
Slow warehouse performance leads to slow transport.
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Answer by bike-discount.de/en
May 22, 2024
Dear customer,
Thank you for your order and your review.
We are sorry that you were apparently not satisfied with the delivery time to your country.
We processed the shipment in our logistics department within one day and handed it over directly to our logistics partner the following day. He actually delivered the shipment to you one day later than stated in the delivery time, for which we apologize. We hope you enjoy the items you ordered.
Dec 27, 2023
Verified review
Took Teo week to send the delivery they had in stock
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Answer by bike-discount.de/en
Dec 28, 2023
Dear customer, thank you for your feedback and we are pleased to count you among our satisfied customers. We are sorry that you had any inconvenience with your order. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
Jun 3, 2024
Verified review
Did not offer repair or exchange on faulty product.
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Answer by bike-discount.de/en
Jun 3, 2024
Thank you for your order and your review. We are sorry that you were not satisfied. I have checked your details: we have sent the item you complained about to the manufacturer for expert inspection. The manufacturer has clearly established that the defect was caused by external influences and therefore by your own fault and not by a defect in the product. We therefore kindly ask for your understanding for our actions.
Apr 11, 2024
Verified review
Merchant not able to ship the goods after payment
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Answer by bike-discount.de/en
Apr 11, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Nov 9, 2023
Verified review
I did not receive the order I placed and paid for
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Answer by bike-discount.de/en
Nov 10, 2023
Dear customer, thank you very much for your order and your comment. We apologize for the inconvenience caused. I have checked your details and found that the parcel will be delivered today. Thank you for your patience and understanding.
Nov 6, 2023
Verified review
Long delivery time without explanation or contact
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and your review. You placed the order for the specified reference on a Saturday, and the shipment was delivered abroad on Tuesday. There was a weekend in between when neither we nor our logistics partner were working. We are sorry that we were unable to meet your expectations. From our point of view, we were quick. We kindly ask for your understanding and hope you enjoy the products you ordered.
Jun 4, 2024
Verified review
Got order week later then expected. Otherwise ok
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Answer by bike-discount.de/en
Jun 4, 2024
Thank you for your order and your feedback. We are sorry that there have apparently been delays in transport. Even if the shipments usually arrive quickly, this can happen in individual cases, especially if the country of delivery is a little further away. We would like to thank you for your patience and hope you enjoy your order.
Dear customer, thank you for your feedback. I have reviewed your case. We apologize for the inconvenience. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Nov 16, 2023
Verified review
O still haven't received the order. Very slow!!
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Answer by bike-discount.de/en
Nov 16, 2023
Dear customer, thank you very much for your order and your review. We are sorry that the transport of your order is taking a little longer. I have checked your details: we handed over your order to our logistics partner on the same day. Apparently the delivery to your country of delivery is taking a little longer than expected. Unfortunately, I cannot find any request from you in our system. You can of course contact us at any time so that we can help you further. We can initiate an enquiry with the logistics partner. Thank you for your patience and understanding.
Apr 23, 2024
Verified review
Abroad shipping is problem. No respond emails!!
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Answer by bike-discount.de/en
Apr 24, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.