bike-discount.de/en

Reviews:

there is no free return from Finland

First attempt with delivery was not successful after 2 weeks waiting to be delivered. When I wrote to bike-discount.de Customer service dept. to inform them about the problem they said "there is probably a slight delay from courier but will be delivered." A few days later DPD put in system "address is not complete" (though I had received packages from this seller to this address before) and package will be returned to the seller. Then bike discount told me they will re-send it immediately with another courier when package is back with them. A few days later the seller send me a tracking code that it's been sent. 5 days later I check with tracking number and still no information for any movement of the package whatsoever! I wrote to Customer service again (already 4 emails, 2 cases opened and 2 phone calls!) and later that same day I receive a notification from DHL it will be delivered on Saturday which will be exactly 27 days since my purchase for package delivery within Germany (Berlin)! Definitely not the service I expected as I thought I was buying my bike wheels from a reputable online shop.

I receiver damaged rear wheel 11.3. End cap of free wheel was missing. I was promised to send me replacement asap. It has now taken more than 8 weeks! Nothing has happened. Only several short answer after each inquiry. It is intolerable long time.

No delivery estimate, no communication.

I can not understand why the prices are diferent when I'm just lookink for a product and then when I order one... when I order it the price goes allways up for a couple of percents... why?

The retun of the parts is not ok

Very bad they don’t respond to my emails after I asked for help 4 days ago without answer because I have a parcel stuck in a DHL pick up point and when I did go the pick up pint said they don’t have it so I’m waiting for my 591 euro parcel 2 weeks now and they don’t bother at all

Unclear about long delivery time

I still did not receive my order!

I have still not received my order which was dispatched on 4th April.

I made an order almost a month ago, paid more for shipping and selected DHL considering that it will be fast, and yet almost a month after and I still don’t know when the items will arrive

Hab mir seit langer Zeit mal wieder ein Fahrrad zugelegt. Lieferzeit ca. 3 Wochen wie angegeben. Verpackung/Lieferung super. Leider habe ich mega Probleme mit der Schaltung diese springt und hakt, grade bergauf habe ich schon echt geflucht, wenn die Pedale auf einmal nen sprung machen. Hätte erwartet das ich an einen neuen Fahrrad erstmal nicht Hand anlegen muss.

Lack of contact. Over a week to reply on order query. No mention would be import tax on goods. Made them very expensive.

Ordered a wheelset which was delivered with damage. Contacted support and still no good compensation has been received after more than two weeks.

Site falsely promises 1-3 days delivery time, while I waited 2 weeks for my order. You pay for shipping by DHL, which hand over the parcel to local post service. Bike-discount customer service is not interested in filing a complaint to DHL, nor reimbursing you for the service they sold you, but didn't deliver based on terms you agreed to when making an order.