bike-discount.de/en

Reviews:

- too long delivery - poorly tuned derailleur

I ordered bike. Shipping time up to 18 days. more than 22. I texted them. Then bike is packed and should be handled to delivery in 2 days. another 5 and still not handled to dhl.

Return policy, return costs, delivery experience and poor filtering in the e-shop.

.

The seller changed the carrier without my consent. I deliberately chose to purchase from Bike Disout using the carrier DPD. If I had known that the parcel would arrive by DHL courier, I would not have decided to purchase it. The store doesn't see any problem with it, but I had very big problems receiving the shipment.

DHL Freight in Germany are not good, and they do not respond at all to emails, my bike arrived late and I missed an important event, Because of this the discount is not worth the hassle, it took 26 days from order date to recieve the bike.

I've been very satisfied with the shop earlier. I've bought over 1000 euros worth of items from them. But, now I discovered that they don't provide free returns. Customer needs to pay for shipping both ways which is unfair.

I dont get items

I received a bike winter tyre with a metal stud missing. They won't send me a stud with installation tool. Only option is to send the tyre back and order a new one and pay for another delivery costs 15€.

there is no free return from Finland

First attempt with delivery was not successful after 2 weeks waiting to be delivered. When I wrote to bike-discount.de Customer service dept. to inform them about the problem they said "there is probably a slight delay from courier but will be delivered." A few days later DPD put in system "address is not complete" (though I had received packages from this seller to this address before) and package will be returned to the seller. Then bike discount told me they will re-send it immediately with another courier when package is back with them. A few days later the seller send me a tracking code that it's been sent. 5 days later I check with tracking number and still no information for any movement of the package whatsoever! I wrote to Customer service again (already 4 emails, 2 cases opened and 2 phone calls!) and later that same day I receive a notification from DHL it will be delivered on Saturday which will be exactly 27 days since my purchase for package delivery within Germany (Berlin)! Definitely not the service I expected as I thought I was buying my bike wheels from a reputable online shop.

bike-discount does not offer anymore any kind of posting service for the returns. At least for Finland. So I will not use it anymore.