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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The shipping cost to Madeira island should be rethought, there are other online shops with cheaper and faster shipping prices using the same carriers, shipping is also restricted to different components !
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Answer by bike-discount.de/en
9 hours ago
Dear customer, thank you for your order and your review. We are sorry that we could not completely satisfy you. We offer you a very large selection of items at an excellent price and our shipping costs are fairly calculated. However, I would be happy to pass on your feedback internally. We hope you enjoy the items you ordered.
3 days ago
Verified review
Very bad they don’t respond to my emails after I asked for help 4 days ago without answer
because I have a parcel stuck in a DHL pick up point and when I did go the pick up pint said they don’t have it so I’m waiting for my 591 euro parcel 2 weeks now and they don’t bother at all
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Answer by bike-discount.de/en
9 hours ago
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused by our logistics partner. We have of course responded to your query, but we kindly ask for your patience and understanding: with us, real customer service staff are happy to help you, not chatbots. It may therefore take a little time for us to reply.
The facts of the matter: In your country of delivery, the postal service went on strike and unfortunately took some time to clear the backlog. We understand very well that this was inconvenient for you. Unfortunately, however, we cannot influence this circumstance. I have checked your details and have seen that you have been able to accept the shipment in the meantime. If there is anything else we can do for you, you are always welcome to contact us again at any time. We hope you enjoy the items you have ordered.
3 days ago
Verified review
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Answer by bike-discount.de/en
9 hours ago
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
3 days ago
Verified review
Slow delivery. Good price.
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your order and your feedback. We are sorry that there seems to have been a delay in transportation. We hope you enjoy the products you ordered and remain available for any questions you may have at any time.
4 days ago
Verified review
Delivery problems with DPD
Never had delivery problems before when using DHL.
First order delivered using DPD went really bad.
The customer support at Bike-Discount handled it very well but in my opinion Bike-Discount should reconsider their partnership with DPD.
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Answer by bike-discount.de/en
3 days ago
Dear customer, we are very sorry that you have apparently experienced inconvenience with the delivery of your shipment. We are pleased that our customer service was able to help you. I will be happy to pass on your feedback regarding our logistics partner internally. I would also like to let you know that you can choose between different logistics partners during the process of ordering. Please feel free to contact us at any time if you have any further questions.
4 days ago
Under review
poor service, even prevaricator !!
Recived second hand rockshox fork cutted with scratches, more than half year with this issue....sent it back they no collect this, need to shipping again. They didn't even really apologize !!
Other sites like bike24 or R2 its not happened ever fact. working with them more then 10 years....
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Answer by bike-discount.de/en
3 days ago
Dear customer, we are sorry that you have apparently experienced some inconvenience. I have checked your details: we have done our best to help you. I would like to give you a hint: our customer service is always happy to receive respectful and friendly communication. Unfortunately, a return from your country of delivery may take some time due to customs formalities. As far as I have been able to see, your problem has now been resolved, and we have been able to fully resolve your concerns for this order, which you have provided here as a reference. If there is anything else we can do for you: We are happy to help you at any time.
5 days ago
Under review
I still did not receive my order!
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5 days ago
Verified review
Great shop great products
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
5 days ago
Verified review
Not for Overseas orders- TOO SLOW even with DHL
I made an order almost a month ago, paid more for shipping and selected DHL considering that it will be fast, and yet almost a month after and I still don’t know when the items will arrive
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Answer by bike-discount.de/en
4 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
6 days ago
Verified review
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
6 days ago
Verified review
Lack of contact. Over a week to reply on order query. No mention would be import tax on goods. Made them very expensive.
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. Unfortunately, we cannot do anything about any customs duties in your country. We therefore ask for your understanding.
6 days ago
Verified review
I don't give a higher score, because in the products I purchased, they charged a higher price than what they presented on the website, which is not correct, nor was there any justification for this.
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your review, the prices of the items are taxed in the country of destination, as required by law. The prices are therefore adjusted accordingly. Actually, the prices should already be adjusted if you have selected the correct country of delivery. Ideally, you should log in to your customer account before making a purchase. Sometimes it also helps to refresh your browser.
In any case, the prices displayed in the checkout are correct.
7 days ago
Verified review
No Delivery cost
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Answer by bike-discount.de/en
7 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
8 days ago
Verified review
Shipping way too slow. The order was sent a week after I ordered it.
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. We packed your order within one day and handed it over to our logistics partner. Unfortunately, the delivery actually took a little longer, which is beyond our control. Is there anything else we can do for you? Please feel free to contact us again at any time.
9 days ago
Verified review
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
9 days ago
Verified review
Horrible delivery and customer service
Site falsely promises 1-3 days delivery time, while I waited 2 weeks for my order. You pay for shipping by DHL, which hand over the parcel to local post service. Bike-discount customer service is not interested in filing a complaint to DHL, nor reimbursing you for the service they sold you, but didn't deliver based on terms you agreed to when making an order.
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something really went wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
10 days ago
Verified review
Abroad shipping is problem. No respond emails!!
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dear customer, thank you for your feedback. We packed your order within a very short time and also handed it over to our logistics partner. An investigation has already been commissioned and we will inform you as soon as we have the results. You can contact us at any time via our contact form or by e-mail.
10 days ago
Verified review
Poor customer service
DHL messed up the delivery but sadly i received very poor feedback from customer service. I still do not have my material and do not know where it is at the moment.
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
11 days ago
Verified review
The bike is payed befor 3 weeks but is not yet by me.
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback. I have reviewed your case. The last orders were all packed quickly and have been delivered to you on time. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
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