Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Never had delivery problems before when using DHL.
First order delivered using DPD went really bad.
The customer support at Bike-Discount handled it very well but in my opinion Bike-Discount should reconsider their partnership with DPD.
Report review
Answer by bike-discount.de/en
3 hours ago
Dear customer, we are very sorry that you have apparently experienced inconvenience with the delivery of your shipment. We are pleased that our customer service was able to help you. I will be happy to pass on your feedback regarding our logistics partner internally. I would also like to let you know that you can choose between different logistics partners during the process of ordering. Please feel free to contact us at any time if you have any further questions.
23 hours ago
Verified review
Product was faulty. Returned to fox uk immediately under warranty. Not informed of import duty. Probably neither are the shops fault directly but otherwise all good
Report review
1 day ago
Under review
poor service, even prevaricator !!
Recived second hand rockshox fork cutted with scratches, more than half year with this issue....sent it back they no collect this, need to shipping again. They didn't even really apologize !!
Other sites like bike24 or R2 its not happened ever fact. working with them more then 10 years....
Report review
Answer by bike-discount.de/en
4 hours ago
Dear customer, we are sorry that you have apparently experienced some inconvenience. I have checked your details: we have done our best to help you. I would like to give you a hint: our customer service is always happy to receive respectful and friendly communication. Unfortunately, a return from your country of delivery may take some time due to customs formalities. As far as I have been able to see, your problem has now been resolved, and we have been able to fully resolve your concerns for this order, which you have provided here as a reference. If there is anything else we can do for you: We are happy to help you at any time.
2 days ago
Verified review
Report review
2 days ago
Verified review
Report review
2 days ago
Verified review
Report review
2 days ago
Verified review
Report review
2 days ago
Verified review
Report review
2 days ago
Verified review
Report review
2 days ago
Verified review
Report review
3 days ago
Verified review
Report review
3 days ago
Verified review
Tälläkertaa lähettäjä oli kirjoittanut tärkeät tiedot osoite korttiin.Aina näin ei ole,olen joutunut etsimään pakettia koska puhelinnumeroni puuttui.Yleisesti toimitukset ovat OK.
Report review
3 days ago
Under review
I still did not receive my order!
Report review
3 days ago
Verified review
Great shop great products
Report review
Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
3 days ago
Verified review
Fair price , quick delivery !
Report review
3 days ago
Verified review
Report review
3 days ago
Verified review
Not for Overseas orders- TOO SLOW even with DHL
I made an order almost a month ago, paid more for shipping and selected DHL considering that it will be fast, and yet almost a month after and I still don’t know when the items will arrive
Report review
Answer by bike-discount.de/en
2 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
3 days ago
Verified review
Report review
Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
4 days ago
Verified review
Lack of contact. Over a week to reply on order query. No mention would be import tax on goods. Made them very expensive.
Report review
Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. Unfortunately, we cannot do anything about any customs duties in your country. We therefore ask for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.