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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you very much for your order and your review.
We are sorry that we were apparently unable to fully satisfy you.
I have checked your details and unfortunately could not find any communication from your side in our system.
We would like to help you: can you please contact us via our contact form or by e-mail? Thank you very much.
3 days ago
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I would like to be possible to add a product to an existing order
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3 days ago
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3 days ago
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Different prices when looking for a product and when ordering one?!?!
I can not understand why the prices are diferent when I'm just lookink for a product and then when I order one... when I order it the price goes allways up for a couple of percents... why?
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your review.
We are pleased that you are satisfied with the products you ordered and with the delivery.
Let us explain the price adjustment on our website:
The price must take into account the VAT of the country of delivery, so there may be some discrepancies. In order to get the correct price displayed, it is best to set your delivery country in our shop directly at the beginning of the order process or log in to your customer account. Then the price should be displayed directly.
We thank you for your understanding and wish you much pleasure with the ordered items.
4 days ago
Verified review
The retun of the parts is not ok
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Answer by bike-discount.de/en
4 days ago
Dear customer,
Thank you for your order and your review. We are sorry that there seems to have been some inconvenience. Unfortunately, I cannot find any communication from you in our system. You may wish to contact us. We would be happy to help you, thank you very much.
4 days ago
Under review
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your order and your review. We are sorry that you were apparently not satisfied. We are confused: this order was apparently cancelled at your own request. The order, which was placed by you the next day, has already arrived in your country of delivery and will be sent to you shortly. I cannot find any communication from you in our system. If there is anything else we can do to help you, please feel free to contact us at any time.
4 days ago
Verified review
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your order and your review. We are sorry that you were apparently not satisfied. We are confused: the order from the previous day was apparently canceled at your own request. This order, which you placed the next day, has already arrived in your country of delivery and will be delivered to you shortly by our logistics partner. DHL Freight will contact you to arrange a delivery date. Unfortunately, I cannot find any communication from you in our system. If there is anything else we can do to help you, please feel free to contact us at any time.
4 days ago
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4 days ago
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Great prices but slow shipping
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4 days ago
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5 days ago
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5 days ago
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5 days ago
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Good shop and delivery works well
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5 days ago
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6 days ago
Verified review
They need a long time to prepare the ordered and send it to the EU, where everything should normally be delivered within three days.
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