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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
There was no information about returns from Lithuania being that complicated. Turns out I have to organise shipping pay for that myself and hope that the parcel will reach you.
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Answer by bike-discount.de/en
2 days ago
Dear customer,
Thank you for your order and for your review.
We are pleased that you can benefit from our favourable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions.
You can view our return conditions for your country of delivery transparently and in details on our website (AGB and FAQs) at any time before making a purchase.
We therefore ask for your understanding of our procedure.
4 days ago
Verified review
The shipping cost to Madeira island should be rethought, there are other online shops with cheaper and faster shipping prices using the same carriers, shipping is also restricted to different components !
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your order and your review. We are sorry that we could not completely satisfy you. We offer you a very large selection of items at an excellent price and our shipping costs are fairly calculated. However, I would be happy to pass on your feedback internally. We hope you enjoy the items you ordered.
5 days ago
Under review
I pay for DHL Shipping €15, and I received my package after 15 days!
They don’t even answer to my email for that…
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you very much for your order and your review. We are very sorry that there was a slight delay in shipping. However, I have checked your details: the shipment arrived much earlier than 15 days after you placed your order. We appreciate your patience, and we hope you enjoy the products you ordered.
5 days ago
Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and your review. Is there anything else we can do for you? You can reach us at any time via our contact form, we are always happy to help.
5 days ago
Verified review
Unclear about long delivery time
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and your review. I have checked your details: the order was sent to you a few days after you placed it. There was a weekend between the order and the delivery, otherwise the shipment would have been delivered to you even faster. We hope you enjoy the items you ordered and are always happy to help with any queries you may have.
5 days ago
Verified review
Slow delivery. Good price.
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and your feedback. We are sorry that there seems to have been a delay in transportation. We hope you enjoy the products you ordered and remain available for any questions you may have at any time.
6 days ago
Verified review
Delivery problems with DPD
Never had delivery problems before when using DHL.
First order delivered using DPD went really bad.
The customer support at Bike-Discount handled it very well but in my opinion Bike-Discount should reconsider their partnership with DPD.
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Answer by bike-discount.de/en
5 days ago
Dear customer, we are very sorry that you have apparently experienced inconvenience with the delivery of your shipment. We are pleased that our customer service was able to help you. I will be happy to pass on your feedback regarding our logistics partner internally. I would also like to let you know that you can choose between different logistics partners during the process of ordering. Please feel free to contact us at any time if you have any further questions.
7 days ago
Verified review
Great shop great products
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
8 days ago
Under review
I have still not received my order which was dispatched on 4th April.
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8 days ago
Verified review
Schönes Bike aber…
Hab mir seit langer Zeit mal wieder ein Fahrrad zugelegt.
Lieferzeit ca. 3 Wochen wie angegeben.
Verpackung/Lieferung super.
Leider habe ich mega Probleme mit der Schaltung diese springt und hakt, grade bergauf habe ich schon echt geflucht, wenn die Pedale auf einmal nen sprung machen.
Hätte erwartet das ich an einen neuen Fahrrad erstmal nicht Hand anlegen muss.
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Answer by bike-discount.de/en
6 days ago
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
8 days ago
Verified review
Wheelset with damage
Ordered a wheelset which was delivered with damage. Contacted support and still no good compensation has been received after more than two weeks.
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
9 days ago
Verified review
I don't give a higher score, because in the products I purchased, they charged a higher price than what they presented on the website, which is not correct, nor was there any justification for this.
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your review, the prices of the items are taxed in the country of destination, as required by law. The prices are therefore adjusted accordingly. Actually, the prices should already be adjusted if you have selected the correct country of delivery. Ideally, you should log in to your customer account before making a purchase. Sometimes it also helps to refresh your browser.
In any case, the prices displayed in the checkout are correct.
9 days ago
Verified review
No Delivery cost
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
10 days ago
Verified review
Shipping way too slow. The order was sent a week after I ordered it.
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback. We packed your order within one day and handed it over to our logistics partner. Unfortunately, the delivery actually took a little longer, which is beyond our control. Is there anything else we can do for you? Please feel free to contact us again at any time.
11 days ago
Verified review
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
12 days ago
Verified review
Abroad shipping is problem. No respond emails!!
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
13 days ago
Verified review
Free return costs, express delivery.
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Apr 19, 2024
Verified review
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Answer by bike-discount.de/en
Apr 19, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 18, 2024
Verified review
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Answer by bike-discount.de/en
Apr 19, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
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