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Top positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
They ship good components, I had a problem with shipping a parcel and they fixed it much appreciated
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20 hours ago
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21 hours ago
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22 hours ago
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23 hours ago
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Good customer experience
- Competitive price
- Large selection
- Intuitive website
- No nonsense approach
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1 day ago
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Extensive selection. Delivery outside Germany can be slow.
A very extensive selection within spare parts. Here you'll often be able to find the specific part that seem to be completely unavailable from most other shops.
If you're ordering for delivery outside Germany you may experience that the transfer to the handler in your country takes unreasonably long.
bike-discount does not offer anymore any kind of posting service for the returns. At least for Finland. So I will not use it anymore.
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Answer by bike-discount.de/en
2 days ago
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Finland for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
2 days ago
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2 days ago
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
2 days ago
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2 days ago
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2 days ago
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Very good prices and almost perfect service they still have to improve many things in order to get five stars rating
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2 days ago
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Unfortunately shipping is much more expensive than TradeInn and Bike-Mailorder. Otherwise I am very happy with Bike-Discount.
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2 days ago
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No discounts and long delivery times.
Delivery to Finland takes almost 2 weeks in practice. Earlier history isn’t involved in anyway in pricing - I mean there are no rewards or free delivery costs of being a long time customer or even if you buy for example more than 200 euros.
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
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