bike-discount.de/enReviews

: 22,607Excellent

4.78

Reviews for bike-discount.de/en

907 verified reviews in the last 12 months

22,607 total reviews
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the most relevant positive review


10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Reviews for bike-discount.de/en

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 Verified review
5 days ago
Aweful customer support. Sent the package late and contacting support didn't help either bc the support kept saying we will send it but they didn't even care to update the status to me. Very disappointed.
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Answer by bike-discount.de/en
4 days ago
The package took 5-6 days to be delivered. A day after the customer contacted us, a link for tracking the shipment was indeed made available. Sorry for delay.
 Verified review
17 days ago
Poor stuff
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Answer by bike-discount.de/en
11 days ago
Der Kunde hatte Schwierigkeiten Magura-Komponenten zu verbauen. Wir haben ihm einen Link mit einem Video mit Montageanleitung geschickt. Mehr können wir nicht tun.
 Verified review
6 months ago
I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.
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 Verified review
6 months ago
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Answer by bike-discount.de/en
6 months ago
At present, due to the global situation, there are always significant delays in delivery. Therefore, we always assume a delay in delivery first, which in 95% of cases resolves itself within a few days. We therefore ask customers for a little patience. In this case, we assume that the package has actually been lost. We regret this and have refunded the customer the purchase amount.
 Verified review
7 months ago
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 Verified review
8 months ago 
Niet aan Cube bikes te geraken, de situatie lijkt hopeloos.
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Answer by bike-discount.de/en
8 months ago
Wij begrijpen deze opmerking niet. Er staan tientallen Cube fietsen op onze site.
 Verified review
8 months ago 
私はまだこの注文を受け取っていません。
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Answer by bike-discount.de/en
8 months ago
We have sent the package one day after the order. The shipping to Japan takes some time, the delivery has been made in the meantime. Please excuse the long waiting time. Unfortunately, we have no direct influence on the international shipping of delivery agents.
 Verified review
8 months ago
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 Verified review
8 months ago 
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 Verified review
9 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Answer by bike-discount.de/en
8 months ago
We regret that the customer received this impression. However, the goal of our service at all times was to make the customer happy and find the best solution to this problem.
 Verified review
9 months ago 
leveringen en beloofde aankoopmogelijkheid worden eindeloos uitgesteld, soms zelfs bike geannuleerd die al maanden besteld waren...
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 Verified review
10 months ago
15 days in transit my order, not including the 3 -5 days before to dispatched, total days is 20 days for waiting, Improve your shipping ! Very poor and delayed !
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Answer by bike-discount.de/en
8 months ago
Of course, we have no influence on foreign customs and their processing speed, nor on the delivery speed of the respective carrier in the destination country.
 Verified review
10 months ago
Das Rad war schlecht montiert so dass nach kürzester Zeit alles kracht, knarzt und quietscht. Meine Bewertung auf der Website wurde nicht veröffentlicht und der Service wollte die Schuld nur mir zuschieben. Insgesamt viel Geld zum Fenster rausgeworfen und viel Ärger mit unfreundlichen Service Mitarbeitern gehabt. Nie wieder.
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Answer by bike-discount.de/en
8 months ago
Es entspricht nun mal den Tatsachen, dass der Kunde nach einer gewissen Zeit sämtliche Schrauben nachziehen sollte. Ähnlich wie bei einem Reifenwechsel am Auto, bei dem die Schrauben auch nach einer geringen Fahrleistung nachgezogen werden sollten, ist das für die Gewährleistung der Fahrsicherheit unabdingbar.
 Verified review
11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Answer by bike-discount.de/en
8 months ago
We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.
 Verified review
1 year ago 
I ordered the same day (24/7) at Bike Discount and Bike 24 and paid the same shipping cost (9.90 Eur.). The Bike 24 order arrived on 30/7 and I'm still waiting, and waiting, for the Bike Discount order. Even worse... a BD employee still dares to say that the order hasn't arrived yet because I didn't want to pay for express shipping. Not satisfied!
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Answer by bike-discount.de/en
8 months ago
The goods were shipped within 2 business days. Then it was lost in transit. The customer was always informed about the current status. After it was certain that the package could not be found by the deliverer, we refunded the money to the customer, after consulta
 Verified review
1 year ago 
The box was torn with a utility knife.
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Answer by bike-discount.de/en
8 months ago
Since the customer has not contacted us, we assume that the goods have arrived complete and intact. Unfortunately, we cannot understand why it was damaged in transit.
 Verified review
1 year ago
Good shop with a very poor after sales support. Different support for a different countries inside EU
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Answer by bike-discount.de/en
8 months ago
We are always very accommodating when it comes to complaints. In this case, too, we accommodated the customer, even though his concern was not a warranty case. We regret that the customer is still dissatisfied.
 Verified review
1 year ago 
商品は遅れて到着し、梱包箱はカッターナイフで切り裂かれていました。
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 Verified review
1 year ago 
they have to restore confidence, after they did'nt deliver a bike after 5 times delay and then cansel it. Let us hope we can restore trust and i will order more bikes at bike-discount. stars will rise to 4 or 5 when trust is ok again.
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Answer by bike-discount.de/en
8 months ago
Since the customer did not pay for his order even after several requests, we had to cancel it as a last resort.
 Verified review
1 year ago
Ordered bike in January (with delivery foreseen for March). Got warning in February that delivery was shifted to week 23 (mid-June!). The final delivery happened on July 22nd (more than a month after the already very late foreseen date)... The bike was ok but the gear was not working properly and needed a setup. Customer service never ever proposed a discount or a refund if I wanted to resign.
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Answer by bike-discount.de/en
8 months ago
We regret that there have been significant delays due to the COVID-19 crisis and resulting global supply issues.