bike-discount.de/enReviews

: 22,607Excellent

4.78

Reviews for bike-discount.de/en

907 verified reviews in the last 12 months

22,607 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
Report review

Show all positive reviews

the most relevant critical review


11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
Report review

Show all critical reviews

Reviews for bike-discount.de/en

Filter 
Sort by Latest first 
(785)
(83)
(15)
(12)
(12)
 Verified review
17 days ago
Poor stuff
Report review
Answer by bike-discount.de/en
10 days ago
Der Kunde hatte Schwierigkeiten Magura-Komponenten zu verbauen. Wir haben ihm einen Link mit einem Video mit Montageanleitung geschickt. Mehr können wir nicht tun.
 Verified review
4 months ago 
Report review
 Verified review
5 months ago
There are product and order complaint inquiry, but it didn't seem to be a form for web questions, so I'll comment here. I have cookies set to OK, but the language reverts to German every time, which is really bad. Even if I am logged in, the language and currency is not set to what I have changed before, which frustrates me. so please improve this. It's the same in Chrome on Win and Safari on Mac.
Report review
 Verified review
6 months ago
I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.
Report review
 Verified review
6 months ago
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
Report review
Answer by bike-discount.de/en
6 months ago
At present, due to the global situation, there are always significant delays in delivery. Therefore, we always assume a delay in delivery first, which in 95% of cases resolves itself within a few days. We therefore ask customers for a little patience. In this case, we assume that the package has actually been lost. We regret this and have refunded the customer the purchase amount.
 Verified review
6 months ago 
I'm fully satisfied
Report review
 Verified review
7 months ago
Excellent service & quick delivery of the order. Everything was super OK!
Report review
 Verified review
7 months ago
Report review
 Verified review
7 months ago
Report review
 Verified review
7 months ago 
ok
Report review
 Verified review
8 months ago
Report review
 Verified review
8 months ago 
the best
Report review
 Verified review
8 months ago 
Report review
 Verified review
8 months ago 
Good browsing experience. Goods are safely conditioned for shipping. Delivery takes a predictable/expected amount of time.
Report review
 Verified review
8 months ago 
Report review
 Verified review
8 months ago
exelent very fast and too much items on stock,super happy
Report review
 Verified review
8 months ago
Good prices! Recommend for bike related items that are hard to find.
Report review
 Verified review
8 months ago 
Topieeeee
Report review
 Verified review
8 months ago
Report review
 Verified review
8 months ago
Report review