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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Payment options are limited. Add Apple Pay please, or something easy. PayPal is way too expensive.
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2 days ago
Verified review
Good prices
The weakest point is time to ship items. In March 2024 it takes 3 days to ship from warehouse.
Overall- best prices.
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2 days ago
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3 days ago
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3 days ago
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3 days ago
Under review
Useless service
Take your money and show items in stock, but leave you waiting weeks for delivery. When you follow up you find that items were not in fact in stock and are on back order and your entire order held up.
There is no phone number or live chat so when you try follow up you are left waiting again. Absolutely shocking service.
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3 days ago
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3 days ago
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Shipping options
Everything with my orders is fine, only problem is the expensive shipping costs to Bulgaria via DHL, if you find another option for cheaper it would be perfect. Thank you for your good work and all the best
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3 days ago
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3 days ago
Verified review
Horrible delivery and customer service
Site falsely promises 1-3 days delivery time, while I waited 2 weeks for my order. You pay for shipping by DHL, which hand over the parcel to local post service. Bike-discount customer service is not interested in filing a complaint to DHL, nor reimbursing you for the service they sold you, but didn't deliver based on terms you agreed to when making an order.
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something really went wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
3 days ago
Verified review
Delivery took longer than expected, that could be improved. Ideally with faster shipping options or at least clearer timelines. Otherwise, the products are exactly as they should be and at great prices. Will recommend.
Dear customer, thank you for your feedback. We packed your order within a very short time and also handed it over to our logistics partner. An investigation has already been commissioned and we will inform you as soon as we have the results. You can contact us at any time via our contact form or by e-mail.
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