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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Very bad they don’t respond to my emails after I asked for help 4 days ago without answer
because I have a parcel stuck in a DHL pick up point and when I did go the pick up pint said they don’t have it so I’m waiting for my 591 euro parcel 2 weeks now and they don’t bother at all
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused by our logistics partner. We have of course responded to your query, but we kindly ask for your patience and understanding: with us, real customer service staff are happy to help you, not chatbots. It may therefore take a little time for us to reply.
The facts of the matter: In your country of delivery, the postal service went on strike and unfortunately took some time to clear the backlog. We understand very well that this was inconvenient for you. Unfortunately, however, we cannot influence this circumstance. I have checked your details and have seen that you have been able to accept the shipment in the meantime. If there is anything else we can do for you, you are always welcome to contact us again at any time. We hope you enjoy the items you have ordered.
5 days ago
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
6 days ago
Verified review
Simple, fast and great prices.
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6 days ago
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6 days ago
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Product was faulty. Returned to fox uk immediately under warranty. Not informed of import duty. Probably neither are the shops fault directly but otherwise all good
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6 days ago
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6 days ago
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6 days ago
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6 days ago
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6 days ago
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6 days ago
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7 days ago
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7 days ago
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7 days ago
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Tälläkertaa lähettäjä oli kirjoittanut tärkeät tiedot osoite korttiin.Aina näin ei ole,olen joutunut etsimään pakettia koska puhelinnumeroni puuttui.Yleisesti toimitukset ovat OK.
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7 days ago
Under review
I still did not receive my order!
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7 days ago
Verified review
Fair price , quick delivery !
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7 days ago
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8 days ago
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Not for Overseas orders- TOO SLOW even with DHL
I made an order almost a month ago, paid more for shipping and selected DHL considering that it will be fast, and yet almost a month after and I still don’t know when the items will arrive
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Answer by bike-discount.de/en
7 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
8 days ago
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Answer by bike-discount.de/en
7 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
8 days ago
Verified review
Lack of contact. Over a week to reply on order query. No mention would be import tax on goods. Made them very expensive.
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Answer by bike-discount.de/en
7 days ago
Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. Unfortunately, we cannot do anything about any customs duties in your country. We therefore ask for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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