bike-discount.de/enReviews

: 22,656Excellent

4.78

Reviews for bike-discount.de/en

924 verified reviews in the last 12 months

22,656 total reviews
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the most relevant positive review


10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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1 year ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Reviews for bike-discount.de/en

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 Verified review
5 days ago
I shopped from Greece and they don't support free return if a product doesn't respond to clients demands. In my case I bought elbow protectors and they ware small
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Answer by bike-discount.de/en
5 days ago
It's a pity that this well-known rule upsets you so much that we only got two stars from you.
 Verified review
8 days ago
I have previous good experience with bikediscont.de. But this time it seemed that they had forgotten my order. I wrote to inquire about the progress, and an hour later I got an email saying that my bike was just shipped. After that everything went relatively smooth
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Answer by bike-discount.de/en
8 days ago
Thanks for the feedback. We have not forgotten about the order. Since it was a bike, still had to do final assembly. Now the bike is with you and we hope you have fun with it.
 Verified review
8 days ago 
The shop is super, but this time send me the wrong frame size!?
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Answer by bike-discount.de/en
8 days ago
Please contact our service department: reklamation@bike-discount.de
 Verified review
10 days ago
Aweful customer support. Sent the package late and contacting support didn't help either bc the support kept saying we will send it but they didn't even care to update the status to me. Very disappointed.
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Answer by bike-discount.de/en
9 days ago
The package took 5-6 days to be delivered. A day after the customer contacted us, a link for tracking the shipment was indeed made available. Sorry for delay.
 Verified review
6 months ago
There are product and order complaint inquiry, but it didn't seem to be a form for web questions, so I'll comment here. I have cookies set to OK, but the language reverts to German every time, which is really bad. Even if I am logged in, the language and currency is not set to what I have changed before, which frustrates me. so please improve this. It's the same in Chrome on Win and Safari on Mac.
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 Verified review
6 months ago
I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.
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7 months ago
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 Verified review
8 months ago 
Niet aan Cube bikes te geraken, de situatie lijkt hopeloos.
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Answer by bike-discount.de/en
8 months ago
Wij begrijpen deze opmerking niet. Er staan tientallen Cube fietsen op onze site.
 Verified review
8 months ago
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9 months ago 
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 Verified review
9 months ago 
leveringen en beloofde aankoopmogelijkheid worden eindeloos uitgesteld, soms zelfs bike geannuleerd die al maanden besteld waren...
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 Verified review
9 months ago 
送料が高いですね 商品は期待通りで配送も無事届きました
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 Verified review
9 months ago
Be clear on how much more it will finally cost when arriving to uk so we can compare prices to uk to see if its worth the hassle.
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10 months ago 
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10 months ago 
到着に日数がかかります。 注文から到着まで18日間かかりました。 以前は10日ほどでしたので改善されることを望みます。
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10 months ago
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11 months ago 
Delivery time and the time between the payment and comfirmation of the payment
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 Verified review
11 months ago
great choise on bike's, components and other suplies, but some components wich marked as available, are not in stock ( no more available ) cusomer service is good.
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 Verified review
1 year ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Answer by bike-discount.de/en
9 months ago
We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.
 Verified review
1 year ago
Would have been better if import taxes to the UK could be included. Much easier to compare prices with other companies that do offer this service.
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