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Top positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Everything is perfect, except the support didn’t answer my question, before I place the order. It was product related. I found an answer on the competitor website
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Mar 25, 2024
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Took extra day to receive the order confirmation and tracking address.
Otherwise no ideas to improve your business immediately.
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Mar 24, 2024
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Mar 24, 2024
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Mar 24, 2024
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Mar 24, 2024
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I ordered my bike 26 days ago and it hasn't yet been dispatched. On the positive side the company do respond quickly to my emails asking about my order
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you very much for your order and your review.
We are sorry that it has taken a little longer than expected. I have checked your details in our system: the bike is now carefully prepared for shipment and should be handed over to our logistics partner today. Thank you for your patience and understanding. We hope you enjoy your bike.
Mar 23, 2024
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Mar 23, 2024
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Obs om en bor i norge
Litt plundrete med posten i norge noen ganger pga moms, men det ordner seg hver gang.
Ellers gode priser og kjappt sendt
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Mar 23, 2024
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Mar 23, 2024
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Everything about sport
Many products, best quality, not cheap post.
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Mar 23, 2024
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Good prices
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Mar 23, 2024
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Ordering system is perfect payment methods not
Ordering system is perfect. Payment methods could be better. Ideal payment is unfortunately missing only payments by credit card. My credit card was after successful payment without reason rejected by bike-discount, second time it worked well.
➕Great price, quick delivery.
➖No return agreement for Irish customers, very expensive for me to return item.
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Answer by bike-discount.de/en
Mar 25, 2024
Dear customer,
Thank you for your order and for your review. It's great that we were able to satisfy you with our service.
We are pleased that you can benefit from our attractive prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before purchasing. We therefore kindly ask for your understanding for our approach.
Mar 22, 2024
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Customers outside Germany can’t use coupons that they include in the package. It’s a nice touch but kind of discriminating.
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Mar 22, 2024
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Delivery was fine, little issue with bike
Delivery was on little longer side, but still fine. I was informed about shipping with working tracking, which is very nice. Bike arrived assembled and well packed in box box, without any damage.
There was issue with package, but eshop fault as screw holes werent retapped after painiting, in combination with low quality screws caused one of the screw to get stuck and snap, which is quite annoying with brand new bike.
Other then that, satisfied.
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Mar 21, 2024
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Answer by bike-discount.de/en
Mar 22, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
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