bike-discount.de/enReviews

: 28,405Excellent

4.78

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with Buyer Protection

certified since: Jun 7, 2022
updated on: Nov 30, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: Jun 7, 2022
updated on: Nov 30, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

5,867 verified reviews in the last 12 months

28,405 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

Sort by Latest first 
(55)
(110)
 Verified review
15 hours ago
The shipment has not arrived yet
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 Verified review
20 hours ago
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Answer by bike-discount.de/en
17 hours ago
Dear customer, thank you for your feedback. We have reviewed your case. As we have already informed you, unfortunately the delivery could not take place due to incorrect address data. You are welcome to place another order. In this case, we kindly ask you to enter the address data correctly, thank you for your understanding.
 Verified review
3 days ago
20 days for delivering from Germany to Greece is just a bullshit. I am upset. I am still waiting a pair of shoes...
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Answer by bike-discount.de/en
2 days ago
Dear customer, DPD has tried to deliver your parcel twice. Unfortunately, there is nothing more we can do now. The parcel is already on its way back to us.
 Verified review
3 days ago
Cannot change the type of payment
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Answer by bike-discount.de/en
2 days ago
Dear customer, we have already explained to you by email that we are not allowed to intervene in the fully automated payment process for security reasons. Once a payment transaction has been completed, it is technically not possible to do so, as the system does not allow this for the security of the customers.
 Verified review
4 days ago
Ordered in 5/11/2022 shipment to Israel. today is 26/11/2022 and the package is still in Germany who knows for how long. You should give your customers expected delivery time and do the efforts to meet it!
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. You are right, it is taking a long time right now, we are sorry about that. Your order has already left our premises the next working day after receipt. Unfortunately, we can no longer influence the further course of the shipment once it has been handed over to our logistics partner. Shipments to your country of delivery can currently take a longer time, we ask for your understanding. If there is a further delay, please send your request to info@bike-discount.de.
 Verified review
5 days ago
the last item i ordered from them was different as described in their website to the one i got, they send incomplete item there is no fork remote lever as what i suppose to recieve, and very slow responce if you have question from them so disappointing
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback! We apologise for the inconvenience, a part was indeed missing. We will of course send this to you immediately. The description on our website, on the other hand, is correct and we have replied to you the day after your request. Thank you for your understanding.
 Verified review
6 days ago
No reaction at all after my question month ago
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback! I have reviewed your case. You asked us a question and we answered it within two days. Perhaps you could check your email inbox or spam folder again? Please feel free to contact us again if we can be of further assistance.
 Verified review
6 days ago
up to twice they only deliver half of the part I ordered. communication about this is pointless because they don't answer the complaint. you will get your money back but you will always lose your shipping costs.
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback! This really went wrong, we are sorry! We will of course refund the postal charges and make sure you get the right part. We have already contacted you. Thank you very much for your understanding!
 Verified review
7 days ago 
On 2022.10.31 bought Tacx trainer which appears to be broken and I needed to send it back. 1st: there was no possibility to send back the trainer due to some issues with shipment label which BD was not able to provide to me to attach to package. This issue was promised to be solved, however within one week there was still no solution found except email from BD that they are not providing return service from Latvia. I was really disappointed for such attitude, and organized shipment from my end. Later BD apologized for that miscommunication and compensated shipment costs. 2nd: it was promised that as soon as item will arrive in warehouse, I will receive notification letter. According to shipment company tracking (DHL: 05757966265355) item was delivered to BD warehouse on 17th of November and till 23rd of November I still don't have any notification that item is received and BD working on it to solve the issue. When I asked about the status, I got answer that there are lot of returns to warehouse and team not able to process everything timely due to high sickness rate. Well, it's already 4th week from the time I bought not working device and I'm totally blind about what to expect next and have feeling that BD service is not able to keep promises. I have sent proposal to BD on 21st November 2022 about how I see we could solve the issue, however, didn't receive any feedback yet (1-5 days response time, still 2 days left).
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Answer by bike-discount.de/en
7 days ago
Dear customer, we would like to sincerely apologize for the inconvenience that occurred! It really went wrong. Of course, you will be refunded the amount immediately. For everything else, please refer to the personal mail that we have written to you.
 Verified review
8 days ago
Quality of delivered product.
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Answer by bike-discount.de/en
7 days ago
Dear Customer, thank you for your feedback. We are sorry to hear that you are not satisfied with the quality of an article. Unfortunately, we cannot detect any contact from your side with us. If necessary, please use "reklamation@bike-discount.de" so that we can help you.
 Verified review
9 days ago
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. We have checked your issue. We had an email communication regarding this and can only repeat: Although we are sorry that purchasing from us could not satisfy you- unfortunately we have no influence on the National VAT and Customs & Import duties in your country. For the special conditions that apply to deliveries to the UK, you will be advised in our online store. We also have a detailed page on this in our FAQs. We hope you still enjoy the items you have purchased.
 Verified review
11 days ago
They sale me a one year old helmet and helmet life time is 3 years
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Answer by bike-discount.de/en
8 days ago
Dear customer, unfortunately we cannot find any contact from you in our system. You are welcome to contact us at reklamation@bike-discount.de with details.
 Verified review
11 days ago
I having problem with delivery goods from my order. I wrote many e-mail and any response. I try call on your phone number on help desk with negative response. I need resolve my problem and nothing action on my e-mails and message . Very poor I buying goods in 500eur price and three weeks not communicate with me .
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Answer by bike-discount.de/en
8 days ago
Dear customer, we sincerely apologize for the inconvenience caused to you! Our logistics partner obviously had difficulties with the delivery. Unfortunately, we have no influence on the further course of delivery once the package has left our house. The amount of the order will be refunded to you immediately. In addition, we have sent you a voucher as compensation.
 Verified review
12 days ago
I ordered some ball bearings three weeks ago and they have not yet been delivered.
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Answer by bike-discount.de/en
12 days ago
Nous regrettons le retard de livraison de DPD en France.
 Verified review
Nov 14, 2022
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 Verified review
Nov 14, 2022
Bought bike from here. Very poor job was done assembling it. Some bolts and screws were tightened so tight that some parts were broken etc. Would not recommend buying bike here.
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Answer by bike-discount.de/en
Nov 15, 2022
Thank you very much for the feedback. The final assembly of your bicycle was not optimal. After you rightly complained about it, the problem was solved. We apologise for the inconvenience.
 Verified review
Nov 12, 2022
Parcel destroyed - one item missing. still waiting for a response.
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Answer by bike-discount.de/en
Nov 15, 2022
We regret that there was transport damage to your shipment. Our customer service has already found a solution in consultation with you.
 Verified review
Nov 10, 2022
To long delivery time to Denmark.
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Answer by bike-discount.de/en
Nov 10, 2022
Thank you for the feedback. Ordered = 20.10.22, DPD handed over = 20.10.22, delivered = 24.10.22. In between was a weekend.
 Verified review
Nov 9, 2022
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Answer by bike-discount.de/en
Nov 11, 2022
Leider können wir in unserem System keine Anfrage von Ihnen finden. Wenn Sie ein Problem mit unseren Artikeln haben, wenden Sie sich bitte an reklamation@bike-discount.de
 Verified review
Nov 8, 2022
3 weeks to get my order WITHIN the EU!
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Answer by bike-discount.de/en
Nov 8, 2022
Dear customer, the transport by DHL to Cyprus is actually taking a little longer than usual this time. Please excuse this. However, according to the latest information from DHL, you were not found during the delivery attempt today.