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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Useless service
Take your money and show items in stock, but leave you waiting weeks for delivery. When you follow up you find that items were not in fact in stock and are on back order and your entire order held up.
There is no phone number or live chat so when you try follow up you are left waiting again. Absolutely shocking service.
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2 days ago
Verified review
Horrible delivery and customer service
Site falsely promises 1-3 days delivery time, while I waited 2 weeks for my order. You pay for shipping by DHL, which hand over the parcel to local post service. Bike-discount customer service is not interested in filing a complaint to DHL, nor reimbursing you for the service they sold you, but didn't deliver based on terms you agreed to when making an order.
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Answer by bike-discount.de/en
1 day ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something really went wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Dear customer, thank you for your feedback. We packed your order within a very short time and also handed it over to our logistics partner. An investigation has already been commissioned and we will inform you as soon as we have the results. You can contact us at any time via our contact form or by e-mail.
3 days ago
Verified review
Poor customer service
DHL messed up the delivery but sadly i received very poor feedback from customer service. I still do not have my material and do not know where it is at the moment.
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
4 days ago
Verified review
The bike is payed befor 3 weeks but is not yet by me.
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. I have reviewed your case. The last orders were all packed quickly and have been delivered to you on time. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
6 days ago
Verified review
Item not received, after a month after ordering
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we apologize. We will contact you to ensure that you receive the correct solution. Thank you for your understanding.
7 days ago
Verified review
Support Center employees & return policy
Support Center employees are not very willing to help, not very polite and they don’t speak good English. Furthermore, the company’s policy that doesn’t allow exchange of products if something is ordered in the wrong dimension and you want to give it back and get the right one, for example, is unacceptable.
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
7 days ago
Verified review
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
7 days ago
Verified review
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
8 days ago
Verified review
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
8 days ago
Verified review
The labeled delivery time was 18-22 days, today Is 22th day, and the order is still no package, this means that it will be delivered to Bulgaria with minimum 5 days delay. I made another order after this one and it already travels. I wrote to support with 3 days ago and still not answer.
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Answer by bike-discount.de/en
8 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
9 days ago
Verified review
Delivery is expensive.. I am waiting so long to get package
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
9 days ago
Verified review
Very slow shipment
Month passed and bike is not yet even shipped. Is it a scam?!
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Answer by bike-discount.de/en
9 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Got wheelset with different body, solving it takes weeks and lot of phonecalls that bike discount does NOT answer. Worst bike internet shop
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
10 days ago
Verified review
Ordered two bikes three weeks ago. I’m not getting info about delivery nor answers on mail. Tried to call them today, 17:20. None answered.
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Answer by bike-discount.de/en
10 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
11 days ago
Verified review
last 4 orders I get missing products and company doesn't response well
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11 days ago
Verified review
It's unacceptable for the address to have the wrong postcode and for it not to be detected immediately before being sent to the courier, not to mention two weeks from Germany to Portugal 😞
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
11 days ago
Verified review
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Answer by bike-discount.de/en
11 days ago
Dear customer, in our webshop we inform you transparently in several places about the assumption of the return costs, we ask for your understanding!
Apr 11, 2024
Verified review
Merchant not able to ship the goods after payment
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Answer by bike-discount.de/en
Apr 11, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Apr 9, 2024
Verified review
Tax return proces vers cumbersome
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Answer by bike-discount.de/en
Apr 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
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