bike-discount.de/enReviews

Dear customer, thank you for your order and your review. We are pleased that you were satisfied with the ordered goods and with our customer service. It is a pity that there were apparently inconveniences with the delivery, for this we would like to apologize. We will be happy to pass on your feedback to our logistics partner. Thank you for your understanding.

Dear customer, thank you very much for your review. I have checked your case. We are already in contact with you and will clarify the situation as soon as possible. Thank you for your understanding.

Dear customer, thank you for your feedback. We are sorry that your package could still be delivered. I have checked your case. Unfortunately, we cannot find any request from your side in our system. Can we help you? Please feel free to contact us via our contact form.

Dear customer, thank you for your feedback and your order. We are sorry that you were not completely satisfied. I have reviewed your case: there were discrepancies related to tax and customs regulations. However, we would like to inform you that we provide the ordering conditions to UK, which are subject to commonly known regulations since the Brexit, on our website transparently. https://www.bike-discount.de/en/service-for-uk-customers Thank you for your understanding.

Dear customer, thank you for your order and feedback. We are sorry, unfortunately there was a shortage in stock, we apologize for the inconvenience. I would like to assure you that most of our customer service staff can communicate well in English. If you have any difficulties again, please ask for a staff member who can help you in English. This should not be a problem. If there is anything else we can do for you, please do not hesitate to contact us again. Thank you very much for your understanding.

Dear customer, thank you for your evaluation. Our order and delivery conditions for your country of delivery can be viewed transparently on our website before purchase. You can therefore inform yourself sufficiently in advance to be able to make a suitable purchase decision. We therefore ask for your understanding for our approach.

Dear Customer, Thank you very much for your review. Your order has now already been delivered to you, as I could see. Please note that delivery to your country may take a little more time. You are welcome to contact us via our contact form or e-mail if we can still help you. Thank you for your understanding.

Dear customer, thank you for your review and your order, we kindly ask you to understand that we have no influence on the regulation on import tax and charges.

Dear customer, thank you for your review. Your order has already arrived in your delivery country and is ready for collection. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or e-mail, we will be happy to help you. Thank you for your understanding.

Dear customer, thank you very much for your review. I have checked your case. We describe this item on the Internet exactly according to the manufacturer's specifications and the description at our competitors is also identical. The fit of garments is basically felt individually. We therefore ask for your understanding.

Dear customer, thank you for your feedback. We quickly packed your order and it was delivered to you within a few days. Is there anything else you can do for you? You are always welcome to contact us via our contact form.

Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. We apologize for the inconvenience that occurred. We had agreed on a voucher that we sent to you. We are sorry that you were not satisfied with the solution we found. If we can still help you in any way, please feel free to contact us at any time via our contact form.

Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Can we help you? Please feel free to contact us via our contact form.

Dear customer, thank you for your review. Apparently you were not completely satisfied with the delivery by our logistics partner. We have already taken note of your feedback and will incorporate it into our considerations. Thank you very much for this. We apologise for the inconvenience and kindly ask for your understanding. Thank you very much,

Dear customer, thank you for your review. Apparently there was a shortage in our house, due to which we were not able to deliver as planned. You sent us a reminder and we replied that we were sorry. We apologise for the inconvenience. Of course we will refund the amount, as we have already informed you by e-mail. We kindly ask for your understanding.

Dear customer, thank you for your order and your rating. We transparently point out our shipping conditions and costs to our customers on our website so that you can find out about them before completing your purchase. We can assure you that we offer you a very fair price for shipping, measured against the real costs. In addition, our customers benefit from our extensive range and excellent item prices. We therefore kindly ask for your understanding

Dear customer, thank you for your rating and feedback. We quickly packed and shipped your order. We are sorry that there seems to be a delay in delivery. Unfortunately, delivery to your country may take a little longer in individual cases. However, we have already commissioned a parallel investigation with the logistics partner. We can assure you that we will do everything we can to help you and keep you informed. Please feel free to contact us at any time with further questions.

Dear customer, thank you for your rating and feedback. We are sorry to hear that the order was not packed properly, this should not happen and is absolutely not our standard. We apologise for this. Of course, you can always contact us if we can still help you in any way.

Dear Customer, thank you for your feedback. As we have already informed you, the delivery is taxed according to the destination country. In our FAQs you will find detailed instructions regarding the specifics of delivery to your country. Thank you for your understanding.

Dear customer, thank you for your feedback. We accept your evaluation, but would still like to inform you that we will comply with common law. The billing address must be your correct residential address. Please understand that we cannot accept invalid information due to legal regulations. Thank you very much.