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Reviews:

Thank you for your order and your review. We apologize for the inconvenience you have experienced. Our logistics partner has informed us that an error occurred in the routing code for some shipments. As a result, the parcel was routed incorrectly during transportation. ( This has now been fixed.) Unfortunately, your order was one of the affected parcels. We have therefore organized a new shipment of your order as quickly as possible and sent you the corresponding tracking code by e-mail. Our customer service is in contact with you. We assure you that we will help you in any case. Thank you very much for your patience and understanding.

Dear customer, thank you for your order and for your feedback. We are sorry that we were apparently unable to fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.

Thank you for your order and your review. We are sorry for the inconvenience you have experienced. In fact, our logistics partner informed us of an error in the routing code of several consignments, which resulted in the consignment being misrouted during transportation. Unfortunately, your shipment was also affected. We have immediately arranged a new shipment and sent you the tracking code. I could see that the shipment has already been delivered to you. The problem with the incorrect routing code has now been resolved. Thank you very much for your patience and understanding.

Thank you for your order and your review. I have checked your details: We have quickly packed your order and handed it over to our logistics partner. However, we are very sorry that there was a delay on the transportation route. As I could see, the shipment has been delivered to you in the meantime. If we can help you in any way, please feel free to contact us at any time using our contact form. Thank you for your understanding and patience.

Thank you for your order and your review. We are very sorry for the inconvenience caused during shipping. Our customer service will contact you again and offer you a solution. Thank you for your patience and understanding.

Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.

Thank you for your order and your review. We are sorry that the delivery of the requested item has obviously taken a little longer. We hope you enjoy the items you ordered. If there is anything else we can do for you, we are always happy to help. Many thanks for your patience and understanding.

Thank you for your order and your review. We are very sorry that our logistics partner has apparently caused some inconvenience with the delivery. We have indeed been informed by DHL that the logistics partner has experienced problems with the routing code of the shipment. Please contact us again so that we can offer you a solution straight away. Thank you for your understanding and patience.

Thank you for your order and your review. We are very sorry that there were apparently inconveniences with the delivery by our logistics partner. I hope we have now been able to resolve your issue appropriately. Please contact us via our contact form if you still need help. Thank you for your understanding and patience.

Thank you for your order and your review, we are sorry that you were apparently not completely satisfied. Of course we are happy to receive feedback from our customers. However, please understand that we are responsible for the content published on our site. Therefore, reviews must comply with certain guidelines. (objective and constructive criticism, polite etc.). We may therefore have to delete a review if it does not meet this standard. Thank you for your understanding.

Dear customer, thank you very much for your review and order! We are very sorry that we were apparently unable to fully satisfy you. Would you like to let us know how we can help you? You can reach us at any time via our contact form.

Dear customer, thank you very much for your review and order! We are very sorry that we were apparently unable to fully satisfy you. Would you like to let us know how we can help you? You can reach us at any time via our contact form.

Dear customer, thank you for your feedback. We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.

Thank you for your order and your review. We are sorry for any inconvenience. I have checked your details. Unfortunately, there seems to have been a problem with the routing code of the shipment, which is why it was misdirected. Our customer service will contact you to offer you a refund or a new shipment. Our customer service team will contact you to offer you a refund or a new shipment. Thank you very much for your patience and understanding.

Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.

Dear customer, thank you for your order and for your feedback. If there is anything else we can do for you, please feel free to contact us at any time using our contact form.

Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.