bike-discount.de/en

Reviews:

Estimado cliente, gracias por su pedido y su comentario>. Lamentamos saber que no ha quedado satisfecho con la entrega por parte de nuestro socio logístico. Estaremos encantados de transmitirle sus comentarios. Un consejo: ¿Sabía que con nosotros puede elegir entre diferentes empresas de transporte? Gracias por su comprensión.

Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Can we still help you? Please feel free to contact us via our contact form.

Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. I have checked your information and cannot find any connection between your given order number and a requested order to Croatia. Nevertheless, I can inform you that from now on we are pleased to be able to deliver to Croatia again. We are therefore pleased to receive your order. If we can still help you in any way, please feel free to contact us at any time. Thank you very much for your understanding.

Dear customer, thank you for your order and your review. We are sorry that you were not fully satisfied with the delivery. Is there anything else we can do to help you? Please do not hesitate to contact us if there is anything else we can do for you.

Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Is there anything else we can help you with? Please feel free to contact us via our contact form.

Dear customer, thank you for your order and your review. We are sorry that the delivery by our logistics partner to your distant delivery country seems to take a little longer than expected. Of course, we can very well understand that you are waiting with anticipation for your bike. I could see that it was already loaded in your delivery country for final delivery. It should arrive to you very shortly. Of course you can always reach us if we can still help you. Thank you for your patience and enjoy your new bike.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear Customer, Thank you for your patience. I have checked your details: We apologise for the inconvenience and will refund the amount to the payment method you chose when placing your order. If you have any further questions, please do not hesitate to contact us.

Dear customer, thank you for your order and your feedback. Obviously, major defects occurred due to transport damage. We can understand your disappointment and would like to apologise very much for the inconvenience. Of course, this does not meet our quality standard! Please contact our customer service so that we can help you quickly.

Dear customer, thank you for your order and your feedback. We are sorry that there seems to have been some inconvenience. We display the manufacturer's official size chart on our homepage. Choosing the right fit for shoes depends on individual factors and personal preferences. However, we can often draw on the experience of our customers and will be happy to advise you. For the above reasons, we cannot guarantee a correct fit. You may contact us at any time if we can be of further assistance. Thank you for your understanding.

Dear customer, thank you for your order and your review. We are sorry for the inconvenience. I have checked your information to find the error. We will be happy to explain again what the problem was. In order for us to process your order, we need a valid billing address (even if the shipping address should be different). In the billing address you provided, the postal code does not match with the country information. Since this data must be inserted by you, we are not authorized to change it on our part. This is not permitted by the payment provider through which the data is then transmitted. Therefore, please make sure that the billing address is always complete and correct, so that the order can be executed. We appreciate your understanding.

Dear customer, thank you for your order and your review. We are sorry that the delivery took a little longer and that there seems to have been some inconvenience. I have checked your details: We processed your order quickly and handed it over to our logistics partner, who obviously took a little longer and the delivery was not satisfactory for you. We apologise for this. We would like to give you a tip: With us, you can choose between different transport companies. Perhaps another transport service provider is more suitable in your region. Thank you for your patience and understanding.

Dear customer, thank you very much for your order and feedback. Although it is beyond our control, we are very sorry that there seems to have been a problem with the delivery. Unfortunately, our logistics partner is currently unable to tell us exactly where the package is. However, in some cases, packages may not have been scanned correctly in transit or upon delivery. In order to help you, we will need a declaration from you stating that you have not received the parcel. Unfortunately, despite several requests, you have not yet sent this to us. We need this so that we can claim the loss from the courier and arrange a replacement or refund, as we have informed you. Of course we are happy to help. Please send us the necessary documentation now so that we can continue to act on your behalf in this matter. Thank you very much for your understanding.

Dear customer, thank you for your order and your review. We are sorry that there has obviously been some inconvenience. I have checked your details and could see that you have already been in contact with our customer service. If we can still help you in any way, you are very welcome to contact us again at any time.

Dear customer, thank you for your order and your review. We are sorry that there has obviously been some inconvenience. I have checked your details and unfortunately cannot understand exactly what the problem could be. Is there anything we can do to help you? Please do not hesitate to contact us at any time.

Dear customer, thank you for your feedback. Of course, we are sorry that the items you ordered did not fit. We provide the manufacturer's official size charts on our website and will also be happy to advise you without obligation. However, please understand that advice on shoe sizes cannot be given unequivocally as it depends on several individual factors whether a shoe fits, and we cannot guarantee whether you have chosen the right size. Our return conditions are transparently displayed on our homepage. We therefore kindly ask for your understanding.

Dear customer, thank you for your order and your comment. Unfortunately, we cannot offer free returns for all delivery countries. If it is a justified complaint, we will of course bear the cost of the return. We inform our customers transparently about our return conditions on our website, so we kindly ask for your understanding.

Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. May we still help you in any way? Please feel free to contact us via our contact form.

Dear customer, thank you for your order and your review. We are sorry that there was any inconvenience. We would like to explain the following: We ship (among others) with DHL and in this case the shipment is handed over at the border to the local post office for further delivery. If DHL brings the shipment to the door, it is an order with DHL Express. We do not currently offer this, but this is in planning. The "fees" you have paid will probably be customs duties, which are payable when ordering to your country of delivery. This is required by law, and we point this out on our homepage. We therefore kindly ask for your understanding. Is there anything else we can do for you? If you have any further questions or suggestions, please do not hesitate to contact us.

Dear customer, thank you for your order and your review. We are sorry that we obviously could not fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time via our contact form, we will be happy to assist you.