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Reviews:

Dear customer, thank you for your order and your review. We are sorry that we obviously could not fully satisfy you. Unfortunately, I cannot clearly see the issue from your description. Is there anything else we can do to help you? Please feel free to contact us at any time via our contact form, we are very happy to assist you.

Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. I have checked your information and could see that our customer service has replied to you. Perhaps there was a technical error with further messages from you? Is there anything else we can do to help you? Please do not hesitate to contact us again. A tip: You are also welcome to contact us by phone.

Dear Customer, thank you for your order and your review. In regular shipping with "DHL Paket", the shipment is handed over at the border of the local postal companies. We are sorry that the delivery obviously took a little longer. Probably this also has to do with the necessary customs clearance for delivery to your country. We are working on the option to offer our customers shipping with DHL Express in the future. In this case, the package will then be handed over directly to the customer by DHL. If we can still help you in any way, please do not hesitate to contact our customer service at any time. Thank you for your understanding.

Dear customer, thank you for your order and your review. It is of course a pity that such an incident has occurred, and we are sincerely sorry for you. I have checked your details: I cannot comprehend the information you share here about your customer account. We always strive to find the best possible solutions for all our customers when a problem arises. However, unfortunately our hands are tied in this case: You have issued the transport company with a full authorisation to deposit the parcel without personal delivery. In this case, you waive all claims if there were any problems with the delivery as a result. Likewise, in this case we cannot assert any claims against the logistics partner on our part and cannot open a delivery complaint. For our part, we therefore recommend all our customers that they give careful consideration to the issue of a delivery permit in this form, because it may be critical. Of course, we are always happy to answer your questions and suggestions, if we can help you further. We appreciate your understanding.

Dear customer, thank you for your review and your order! We are very sorry that you have to wait so long. I have checked your details: as you can see from the tracking, we have processed your order promptly and handed it over to our logistics partner. Unfortunately, the carrier seems to take a little longer to deliver to your country this time. We are really sorry for that. However, I could see that the package is about to be delivered. Please feel very free to contact us at any time if we can still help you in any way.

Dear customer, thank you for your order and your review. We are sorry that you were obviously not completely satisfied. So that we can help you further, please contact us via our contact form. We are happy to be there for you.

Dear customer, thank you for your review and your order! We are sorry that there seemed to be delays in transit. I have checked your details: We have already handed over your order to the logistics partner the next day. Unfortunately, it must have taken longer for them to deliver to your country. We apologise for the inconvenience, and thank you for your understanding and patience.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear customer, thank you for your order and your review. I have checked your details: indeed, I could see that the order was cancelled in the system. There may have been a technical irregularity during the payment process. Although we cannot always influence this, we are of course truly sorry for the inconvenience. We would kindly ask you to order again. Thank you for your understanding.

Estimado cliente, gracias por su pedido y su comentario. Lamentamos saber que el paquete sufrió daños durante el transporte. He visto que ha estado en contacto con nuestro servicio de atención al cliente, que le ha contestado varias veces y le ha ofrecido soluciones. Por supuesto, entendemos perfectamente su disgusto en este asunto, pero también le pedimos comprensión por nuestra parte. No trabajamos con una función de chat automática, es decir, respondemos muy rápidamente, pero no inmediatamente. Ofrecemos a nuestros clientes ayuda individual, incluso si algo no funciona perfectamente. Nuestros clientes lo aprecian. Le agradecemos su paciencia y comprensión.

Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Can we help you? Please feel free to contact us via our contact form.

Dear Customer, Thank you for your interest in our products. Unfortunately, we have encountered irregularities in connection with your order and were therefore unable to fulfil it. For further information, we would kindly ask you to contact our customer service. We appreciate your understanding.

Dear customer, thank you for your order and feedback. Please accept our sincere apologies for any inconvenience. We are shipping the items to your country with one of the best logistics companies in the world. Unfortunately, it takes a little longer due to the different means of transport and customs clearance. The tracking system will tell you that your package should arrive soon. If you have any questions or concerns, please do not hesitate to contact us. Thank you for your understanding and patience.

Dear customer, thank you for your order and your review. We are sorry that the delivery took a little longer. We processed the order quickly, but the transport did indeed take a little longer. However, we also kindly ask for your understanding: our logistics partner has to use different means of transport to your far-away delivery country and customs clearance has to be carried out. Thank you for your patience and understanding.

Vielen Dank für Ihre Bestellung und Ihre Bewertung. Es tut uns wirklich leid, dass es offenbar zu Unannehmlichkeiten gekommen ist. Ich habe Ihre Angaben geprüft: Wie Sie im Tracking sehen konnten, wurde Ihre Bestellung offenbar leider von unserem Logistikpartner fehlgeleitet. Bedauerlicherweise hat die Bestellung Sie dann nicht mehr zeitgerecht erreicht, sodass Sie die Annahme verweigert haben. Wir entschuldigen uns vielmals und sind sicher, dass es beim nächsten Mal besser klappen wird. Vielen Dank für Ihre Geduld und für Ihr Verständnis.

Dear customer, thank you for your order and your review. We are pleased that you enjoy benefiting from our excellent prices and our large selection of products. So that we can continue to reliably offer this to you and all our satisfied customers, we kindly ask for your understanding that we have to pass on to you fairly and customer-friendly calculated shipping costs. Thank you very much!

Dear customer, thank you for your order and your review. We are sorry that the transport to your delivery country seems to take a little longer. As you could already see from the tracking, the package is already on its way and has arrived in your delivery country. You are welcome to contact our customer service so that we can help you further and, if necessary, initiate an investigation with the logistics partner. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We sincerely apologise for the inconvenience. I have checked your case: the parcel is really a bit long in transit. I have asked our customer service to contact you and initiate an investigation with the logistics partner on the matter. I can assure you: We will definitely help you further. Thank you very much for your patience and understanding.

Dear customer, thank you for your order and your review. We are pleased that you like our product selection. I will be happy to pass on your feedback internally. We appreciate your understanding. Enjoy the products you ordered.