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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
They stated sizes on bike jersey that was way of. Than they wanted me to pay for the return shipping cost!
They should have payed for an exchange of the product for free.
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Answer by bike-discount.de/en
May 22, 2023
Dear customer,
thank you for the order and the evaluation.
We conscientiously display the sizes of the items in our store based on the data provided to us by the manufacturer.
Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding for our procedure.
May 18, 2023
Verified review
Very long delivery …
I ordered the goods on the 28th of April and I still haven't received it.
It still didn't leave Germany.
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and evaluation. We are sorry that the goods could not be delivered to you yet. I have checked your information. We have handed over your order within 24 h to the logistics partner. The package has a very long way to go and has to be processed in a customs procedure. Unfortunately, we have no influence on the transport and processing at the customs office. However, we are always at your disposal if you need further assistance. Please feel free to contact us via our contact form. We kindly ask for your understanding.
They sent me a used pair of wheelsets. the customer service took very long time to reply to my problem.
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Answer by bike-discount.de/en
May 19, 2023
Sehr geehrte Kundin, sehr geehrter Kunde, vielen Dank für Ihre Bestellung und Bewertung. Ich habe Ihre Angaben überprüft. Wir müssen uns für die Unannehmlichkeiten entschuldigen, es scheint ein Fehler bei der Lieferung aufgetreten zu sein. Wir haben Ihnen jedoch innerhalb von drei Werktagen geantwortet und Ihnen bereits eine gute Lösung und eine volle Rückerstattung angeboten. Wir bitten um Entschuldigung und stehen Ihnen für weitere Fragen jederzeit zur Verfügung.
May 17, 2023
Verified review
I was asked to remove items from my order
I came to bike-discount to order some parts and overshoes. Unfortunately, I don't know if and how the overshoes would fit over my shoes, so I ordered several so I could see their quality, but also to see if they would fit (EUR49).
After ordering, I received an email a few days later stating I can't order so many overshoes to simply send back to the store. I was told to remove several overshoes from my order. I'd never experienced this kind of treatment in my life.
I removed two pairs of overshoes, and eventually after two weeks, my order was shipped.
In the mean time, the overshoes I removed my order, i ordered from elsewhere. After receiving and examining all of the overshoes, I went with a pair that I had removed from my bike-discount order - whoops!
I was forced to go shop elsewhere, and as a result bike-discount lost out. As a result, I would rate their customer service as not up to a good standard. Learn to appreciate your customers instead of forcing them into the arms of your competitors.
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and your review. Unnecessary returns cause a high consumption of resources. We would like to make our contribution to climate and environmental protection: In terms of sustainable action, we try to walk a mindful path together with our customers. We are happy to advise our customers in advance. We are grateful for your understanding.
May 15, 2023
Verified review
The opportunity return products.
The opportunity return products from Sweden is hassle and the cost is way to big 😟
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Answer by bike-discount.de/en
May 17, 2023
Dear customer,
thank you for your order and your feedback.
Our return conditions for your country of delivery can be viewed transparently on our website before the purchase.
We therefore kindly ask for your understanding for our procedure.
May 14, 2023
Verified review
Product was falsely advertized online.
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case, unfortunately there was indeed an error on our side, for which we apologize very much. I could see that you are already in contact with our customer service and already discussing a solution. If there is anything else we can do to help you, please do not hesitate to contact us at any time. Thank you very much for your understanding.
May 12, 2023
Verified review
Demoram muito para responder seus clientes e para resolver os problemas
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. We have packed your package on the same day as the order and handed it over to our logistics partner. Unfortunately, there are now apparently delays in transit in your country of delivery. We have already initiated an investigation. We kindly ask you for a little patience, as we have to wait for the answer of the logistics partner. Thank you for your understanding.
May 12, 2023
Verified review
Wrong bottle complaint ticket No 1466866
I order a fidlock 590 bottle 11,45€ and 2 caps for the same bottle 5,18€, plus shipping 14,99€, a total amount of 31,62€. I received the wrong bottle, the smaller fidlock 450, which doesn’t cover my needs. First you offered me to refund the difference of two bottles 3,12€. After I reject your offer you refund 11,45€. The result is that I bear the cost of 20,17€, to keep a useless for me bottle that I didn’t order and two caps for the same bottle, because of your mistake.
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. There really was a mistake on our side and we have to apologize. We have now refunded you the full amount and kindly ask for your understanding. You should be able to see the posting on your account within the next few days. If you have any further questions, please do not hesitate to contact us at any time.
May 10, 2023
Verified review
I didn’t get the shipment for more than 20 days since shipping
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Answer by bike-discount.de/en
May 15, 2023
Dear Customer. Thank you for the feedback. We received your order on 04/19/2013 and handed it over to the service provider on 04/20/2013. Unfortunately, there are currently shipping delays to your country, we apologize for this.
May 9, 2023
Verified review
I have tried to reach you in different ways, because I want to send a product back to you, but I haven't received any answer yet...
The service to print return labels on your website did not work, you telephone was always busy and I haven't received an answer to my e-mail yet.
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Answer by bike-discount.de/en
May 11, 2023
Dear customer, thank you for your comment. I have reviewed your case. You did not receive a timely response to your email inquiry, which we very much regret. In the meantime, an exchange has taken place. Is there anything else we can do for you? Please contact us via our contact form or by e-mail.
Thank you for your understanding.
May 8, 2023
Verified review
Vélo mal monté
Moins cher qu'ailleurs , mais vélo mal monté (dérailleur) et problème au niveau du pas de visse des pédales .
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Answer by bike-discount.de/en
May 9, 2023
Cher client, nous vous remercions pour votre commande et votre évaluation. Nous sommes désolés d'apprendre que vous avez subi des désagréments en rapport avec votre nouveau vélo. Votre cas a été examiné. Lors de la livraison du vélo, nous informons nos clients des travaux d'entretien nécessaires. Si celles-ci ne sont pas effectuées correctement, les pièces peuvent malheureusement être endommagées. Vous n'avez pas voulu profiter de la vérification de la pièce par le fabricant que nous vous avons proposée. Comme nous avons tout de même fait preuve de bonne volonté à votre égard, nous espérons vous avoir donné satisfaction. Nous vous remercions de votre compréhension.
May 8, 2023
Verified review
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. I have reviewed your case: unfortunately, we cannot send you the documents you requested, as we do not have them ourselves. You have to request these documents from the manufacturer. Likewise, it is not possible for us to modify the invoice. We kindly ask for your understanding.
May 4, 2023
Verified review
2 week before send my shipment
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Answer by bike-discount.de/en
May 5, 2023
Dear customer, thank you for your order and your review.
I have checked your case: you can see from the tracking that we have already handed over the order to our logistics partner the next day. For your delivery country, a longer transport route with several means of transport as well as customs clearance is necessary, so the delivery took a few days longer. Unfortunately, we can not influence this and therefore indicate in our store a delivery time of up to 12 working days. We hope that you will enjoy the ordered items and kindly ask for your understanding.
May 3, 2023
Verified review
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Answer by bike-discount.de/en
May 3, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
May 3, 2023
Verified review
Very slow in receiving order
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Answer by bike-discount.de/en
May 3, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with the product and with our customer service.
Unfortunately, it seems that there were indeed problems on the delivery route. We apologize for the inconvenience. I could see that the order has been delivered to you in the meantime. If there is anything else we can help you with, please do not hesitate to contact us at any time. Thank you for your understanding.
May 2, 2023
Verified review
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Answer by bike-discount.de/en
May 3, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied with us. If we can still help you in any way, please contact us at any time. We appreciate your understanding.
May 2, 2023
Verified review
the worst customer service I ever experienced. It is like they are fighting the customer instead of helping him
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Answer by bike-discount.de/en
May 2, 2023
Dear customer,
I have checked your information. Of course, we are sorry that you are not completely satisfied. You had placed the wrong order yourself by mistake. Unfortunately, we could not stop it in time, because it was already in logistics. However, I was able to make sure that we can now offer you a solution. Please feel free to contact us at any time if there is anything else we can do for you.
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