bike-discount.de/enReviews

: 28,405Excellent

4.78

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Jun 7, 2022
updated on: Nov 30, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: Jun 7, 2022
updated on: Nov 30, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

5,867 verified reviews in the last 12 months

28,405 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
Report review

Show all positive reviews

the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
Report review

Show all critical reviews

Reviews for bike-discount.de/en

 Sort by Relevance 
(84)
(55)
(110)
 Verified review
7 days ago 
On 2022.10.31 bought Tacx trainer which appears to be broken and I needed to send it back. 1st: there was no possibility to send back the trainer due to some issues with shipment label which BD was not able to provide to me to attach to package. This issue was promised to be solved, however within one week there was still no solution found except email from BD that they are not providing return service from Latvia. I was really disappointed for such attitude, and organized shipment from my end. Later BD apologized for that miscommunication and compensated shipment costs. 2nd: it was promised that as soon as item will arrive in warehouse, I will receive notification letter. According to shipment company tracking (DHL: 05757966265355) item was delivered to BD warehouse on 17th of November and till 23rd of November I still don't have any notification that item is received and BD working on it to solve the issue. When I asked about the status, I got answer that there are lot of returns to warehouse and team not able to process everything timely due to high sickness rate. Well, it's already 4th week from the time I bought not working device and I'm totally blind about what to expect next and have feeling that BD service is not able to keep promises. I have sent proposal to BD on 21st November 2022 about how I see we could solve the issue, however, didn't receive any feedback yet (1-5 days response time, still 2 days left).
Report review
Answer by bike-discount.de/en
7 days ago
Dear customer, we would like to sincerely apologize for the inconvenience that occurred! It really went wrong. Of course, you will be refunded the amount immediately. For everything else, please refer to the personal mail that we have written to you.
 Verified review
Nov 5, 2022
I've made as order on the 10th of October, on the 13th it was delivered to DHL. Around the 28th I checked on DHL website and it was still in Germany with the last update dating the 14th of October. I realized it wouldn't probably make to Portugal in time (as I an leaving the country), so I sent a email. Three days later I called because nobody answered me back. I explained the situation, asked if they could call DHL to see what was going on and asked to cancel my purchase and give my money back. The person on the phone only said she was going to send me an email! No answers to my questions. The email she sent was saying the would start investigating! No answers to my questions again. I replied the email asking them to cancel the order. They replied that the would give my money back if DHL couldn't deliver me the parcel and when they get the parcel back there!! The next day I asked if the got any news from DHL and the reply was that they will just wait for DHL to inform them, they didn't bother to call DHL!! Conclusion: if by any chance you need help from customers support you will be in big trouble!
Report review
Answer by bike-discount.de/en
Nov 7, 2022
We apologize for the inconvenience. Due to the extended delivery times abroad, we had to clarify a few formalities that took a little time. We will refund you the amount immediately.
 Verified review
11 days ago
I having problem with delivery goods from my order. I wrote many e-mail and any response. I try call on your phone number on help desk with negative response. I need resolve my problem and nothing action on my e-mails and message . Very poor I buying goods in 500eur price and three weeks not communicate with me .
Report review
Answer by bike-discount.de/en
8 days ago
Dear customer, we sincerely apologize for the inconvenience caused to you! Our logistics partner obviously had difficulties with the delivery. Unfortunately, we have no influence on the further course of delivery once the package has left our house. The amount of the order will be refunded to you immediately. In addition, we have sent you a voucher as compensation.
 Verified review
5 days ago
the last item i ordered from them was different as described in their website to the one i got, they send incomplete item there is no fork remote lever as what i suppose to recieve, and very slow responce if you have question from them so disappointing
Report review
Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback! We apologise for the inconvenience, a part was indeed missing. We will of course send this to you immediately. The description on our website, on the other hand, is correct and we have replied to you the day after your request. Thank you for your understanding.
 Verified review
6 days ago
up to twice they only deliver half of the part I ordered. communication about this is pointless because they don't answer the complaint. you will get your money back but you will always lose your shipping costs.
Report review
Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback! This really went wrong, we are sorry! We will of course refund the postal charges and make sure you get the right part. We have already contacted you. Thank you very much for your understanding!
 Verified review
4 days ago
Ordered in 5/11/2022 shipment to Israel. today is 26/11/2022 and the package is still in Germany who knows for how long. You should give your customers expected delivery time and do the efforts to meet it!
Report review
Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. You are right, it is taking a long time right now, we are sorry about that. Your order has already left our premises the next working day after receipt. Unfortunately, we can no longer influence the further course of the shipment once it has been handed over to our logistics partner. Shipments to your country of delivery can currently take a longer time, we ask for your understanding. If there is a further delay, please send your request to info@bike-discount.de.
 Verified review
11 days ago 
Web site charged different price than advertised - due to the "not implemented country of delivery" selection. Later on, they fixed the issue with their Webshop, but also kept 200EUR I was overcharged
Report review
Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. We have reviewed your matter. From our point of view, you were only charged the actual invoice amount. If you still notice any irregularities, please contact us at info@bike-discount.de.
 Verified review
Nov 14, 2022
Bought bike from here. Very poor job was done assembling it. Some bolts and screws were tightened so tight that some parts were broken etc. Would not recommend buying bike here.
Report review
Answer by bike-discount.de/en
Nov 15, 2022
Thank you very much for the feedback. The final assembly of your bicycle was not optimal. After you rightly complained about it, the problem was solved. We apologise for the inconvenience.
 Verified review
Nov 13, 2022
If you get the right size of wearables it’s ok otherwise it could happen that you pay shipping in both directions without being refunded for at least one way of shipping fees.
Report review
Answer by bike-discount.de/en
Nov 15, 2022
In the General Terms and Conditions, the FAQ and the Shipping Conditions we provide information on the conditions under which we pay for shipping costs.
 Verified review
Nov 8, 2022
It needed to be stated more clearly that VAT is not charged as I was then charged at customs for VAT, customs duty and a handling charge making the purchase very expensive.
Report review
Answer by bike-discount.de/en
Nov 8, 2022
Since Brexit came into effect, we have been providing information about these changes at all relevant points in our online shop. Here is an example: https://www.bike-discount.de/en/service-for-uk-customers
 Verified review
Nov 3, 2022
Don't show shipping with DHL and then send with standard post, and there shouldn't be a 1-5 day reply to emails, this should be immediate.
Report review
Answer by bike-discount.de/en
Nov 4, 2022
Please excuse this delay in delivery. Briefly for clarification: "Deutsche Post" is DHL !!! And if you expect DHL to deliver at your place, you would have to order "DHL EXPRESS". However, this then costs a different price.
 Verified review
3 days ago
20 days for delivering from Germany to Greece is just a bullshit. I am upset. I am still waiting a pair of shoes...
Report review
Answer by bike-discount.de/en
2 days ago
Dear customer, DPD has tried to deliver your parcel twice. Unfortunately, there is nothing more we can do now. The parcel is already on its way back to us.
 Verified review
Nov 2, 2022
Payd and recieved nothing ! Send them a mail to solved the probleme but no respons at all ! Scammers first classe !
Report review
Answer by bike-discount.de/en
Nov 3, 2022
According to DHL, your package was delivered on 10/22. If you claim that you have not received the package, we will initiate an investigation with DHL. By the way: we have been successful in this business for about 30 years ... as a "first class scammers", as you title us here, we would certainly not have managed that. We will do our best to solve your problem as well.
 Verified review
Nov 1, 2022
I have not received the package for three weeks. The reasons are murky.. I can't judge anything but negatively.
Report review
Answer by bike-discount.de/en
Nov 2, 2022
Sorry, your package is delayed on the way. We are monitoring the situation and will find a solution. At the same time we will inform you by mail. We ask for a little patience.
 Verified review
Nov 2, 2022
My order never got to me and when I reached to help service they did not help me so for now I am not very happy
Report review
Answer by bike-discount.de/en
Nov 2, 2022
Dear customer, your package is currently still at customs. This has also been communicated to you. The following is a current excerpt from the DHL page: "Due to the currently very limited transport capacities available, we would like to point out that transit times of 20 days and more must be expected." Therefore, we still ask for a little patience. We are monitoring this situation.
 Verified review
Nov 8, 2022
you did not deliver the package or reply to email or process a refund. the service should be closed.
Report review
Answer by bike-discount.de/en
Nov 11, 2022
There were difficulties with the parcel delivery. Please excuse the inconvenience. Unfortunately, a few formalities had to be clarified. The amount was refunded immediately.
 Verified review
Nov 4, 2022
Bike discount does not cover return cost for many countries and makes the process quite painful
Report review
Answer by bike-discount.de/en
Nov 4, 2022
Le pedimos que comprenda que no podemos cubrir los gastos de devolución en todos los casos. En el caso de entregas incorrectas y reclamaciones justificadas, por supuesto que pagaremos los gastos de envío.
 Verified review
Nov 16, 2022
They didn’t shipped Energie Drink Endurance 700g Item. and no refunds, just nothing.
Report review
Answer by bike-discount.de/en
13 days ago
Dear customer, first there were discrepancies with "your" credit card. Our service then helped you to place an order. Then one item was actually sold out. The amount for this item was immediately credited back to the credit card. Please check again.
 Verified review
12 days ago
I ordered some ball bearings three weeks ago and they have not yet been delivered.
Report review
Answer by bike-discount.de/en
12 days ago
Nous regrettons le retard de livraison de DPD en France.
 Verified review
Nov 12, 2022
Parcel destroyed - one item missing. still waiting for a response.
Report review
Answer by bike-discount.de/en
Nov 15, 2022
We regret that there was transport damage to your shipment. Our customer service has already found a solution in consultation with you.