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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Only thing I’d like to be different, is the selection of couriers. When shipping outside Germany both DHL (Deutsche post ) and DPD hands the package over to the local post service - from experience this causes several days of delay and uncertainty.
It would be better if you could add international courriers like GLS with them it is easier to track and have packages delivered to a service point.
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Answer by bike-discount.de/en
Nov 27, 2023
Thank you for your order and for your feedback. In fact, we are already preparing to offer you more interesting shipping options for international shipping in the future.
Aug 7, 2023
Verified review
Some products were out of stock and I was not informed about that. Only after 5 working days I receive an email and after two days one more product from my order list was out of stock. I receive a refund for the products which were out of stock. The package was sent but I was not asked do I still want it.
If I had known that not all products were available, I would have searched elsewhere.
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Answer by bike-discount.de/en
Aug 7, 2023
Dear customer, thank you for your order and feedback. We are very sorry that some items were out of stock. While we are proud of our excellent delivery performance, this is due to a rare stock error, and we seem to have made a communication error. Please accept our apologies for this as well.
Thank you for your understanding.
Jul 7, 2023
Verified review
Missing package
My package was delivered. Unfortunately my neighbour stole it.
I contacted the delivery company, my neighbour, the police and your customer service.
The webshop answered they cant send a new package for free, understandable. I asked if we can split the cost 50/50. The answer was "no".
Thats how you loose a loyal customer who spent tens of thousands of euros over the past 7 years.
Bye
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Answer by bike-discount.de/en
Jul 7, 2023
Dear customer, thank you for your order and your review. It is of course a pity that such an incident has occurred, and we are sincerely sorry for you. I have checked your details: I cannot comprehend the information you share here about your customer account. We always strive to find the best possible solutions for all our customers when a problem arises. However, unfortunately our hands are tied in this case: You have issued the transport company with a full authorisation to deposit the parcel without personal delivery. In this case, you waive all claims if there were any problems with the delivery as a result. Likewise, in this case we cannot assert any claims against the logistics partner on our part and cannot open a delivery complaint. For our part, we therefore recommend all our customers that they give careful consideration to the issue of a delivery permit in this form, because it may be critical.
Of course, we are always happy to answer your questions and suggestions, if we can help you further.
We appreciate your understanding.
Jul 12, 2023
Verified review
Bad feedback.
Big shop, good choice, But bad feedback. Very bad.
Letters often do not respond, or respond late for several weeks.
(I asked questions several times before buying.)
3.07 received a E-bike with defects during transportation.
Posted by a letter with a problem 4.07.
There is no response to the state of 12.07.
P. S. Waiting for an answer to the letter with a problem.
Best regards
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience.
I have checked your details. Apparently your contact was lost due to a system error on our part, we would like to apologize to you very much! Of course we will help you further. I have forwarded your request directly to the appropriate department and we will contact you as soon as possible. Thank you for your patience and understanding.
Jul 16, 2023
Verified review
Poor packaging but competitive prices
Poor packaging in combination with "bike discount" in big letters on the tape is inviting thieves to take valuables out of the box. On a previous order, my package just disappeared in transit and it took over 2 months to be reimbursed.
Prices for components are still very competitive.
in conclusion: good for components, but to be avoided for valuables like gps devices or watches.
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience. I will be happy to pass on your feedback internally. May we help you in any way`You are very welcome to contact us at any time if there is anything else we can do for you.
Jun 15, 2023
Verified review
Ordered Shimano received Clarks
Advertised bike setup included Shimano BR-MT200/UR300. Received Clarks Clout 1.
Sellers response: "Due to the Covid-19 pandemic and the associated ongoing disruptions in global supply chains, individual illustrations and equipment lists may differ from the delivered bicycles. The manufacturer reserves the right to replace certain components with qualitatively equivalent ones."
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Answer by bike-discount.de/en
Jun 15, 2023
Dear customer, thank you for the order and the evaluation.
We are sorry if you were not completely satisfied. We can assure you that we ourselves are not satisfied with the situation, but unfortunately it is beyond our control to influence this. Therefore, we already point out this fact to our customers on the article. We kindly ask for your understanding. Is there anything else we can do for you? Feel free to contact us at any time if we can still be of assistance.
Jun 16, 2023
Verified review
Super slow delivery
When I ordered stated that delivery time was 1-3 business days. It took over 10 business days. Was meant to pick up the order whilst on holidays. Very little information on the status of the order or when it was being sent. Ultimately had to spend 200 euros of my own money and take a day off work to buy a plane ticket to go pick up the order since they would not forward it.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. We are sorry for the inconvenience caused. Our customer service will contact you again today to offer you a solution. We appreciate your patience and understanding.
Oct 15, 2023
Verified review
Free return is only for a handful of countries
Free return is only available for a small selection of countries (Germany, Belgium, Denmark, France, Luxembourg, the Netherlands and Austria.) not within the EU. That came as a surprise as it is pretty basic feature for other online retailers (ie. Bikeinn) That is OK if you buy bike parts but a big problem if you buy bike clothing. Other than that prices and services are OK.
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Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding for our approach.
Jun 3, 2023
Verified review
Scam! Bought a groupset and received an empty box. Customer service is an absolute joke to deal with and not helpful at all.
Update: Received refund, but only after threatening to take the issue to credit card company. Didn't even receive apology. Wouldn't call it exactly amicable, but they have to try to make themselves look good. Can't recommend bike-discount.de to anyone
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Dec 22, 2023
Verified review
Really poor service. Delayed dispatch, no indication of lengthy lead time at the point of ordering. Outsourced delivery company were extremely poor. I spent hours on the phone and days chasing the delivery. Eventually sent to a city 200 miles away in spite of a clear postcode and address on my invoice. Had to undertake a 400-mile round trip on a Friday night as a result.
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Answer by bike-discount.de/en
Dec 23, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Jun 6, 2023
Verified review
Had problems with delivery. Bike-Discount somehow managed not to deliver my phone number (which I correctly typer to my order…). Contacted Bike-Discount, which solved the problem by sending me only a phone number (which cost to call…) to solve my own problems. The guy at the Bike-Discount customer service was kind of rude. Not going to order anything from here probably.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 25, 2023
Verified review
The e-shop is great and shipment is not
The e-shop is great and have a big assortment.
But the shipping is bad. I have ordered bicycle and some equipment. It was a mess with shipment. But I was surprised that my order was splitted in two parts and now I still wait for the rest of order. So, it takes around month to get your order. It's pretty uncomfortable.
You should be patient to wait your order.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your review. We absolutely appreciate your positive feedback. In order to protect the ordered items, we carefully packed them in two packages and handed them over to the logistics partner on the same day. Apparently, the shipment that was on its way by freight was delivered to you faster. The other shipment seems to be still on its way, but has already crossed our national border and is on its way to you. We sincerely apologize for the inconvenience. We are always happy to answer any questions you may have.
Sep 30, 2023
Verified review
Missing parts of E-bike
Hello, I received order 05092302408 on September 29th, which is a Cube reaction hybrid race 750 e-bike and after charging the battery, when I try to ride it, it turns off. It was then that I noticed that the speed sensor magnet was missing. I've looked thoroughly in the shipping box and haven't found it. I ask that you send me the part as soon as possible. Thanks
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Answer by bike-discount.de/en
Oct 2, 2023
Dear customer, thank you for your order and your review.
We are so sorry that there seems to have been some inconvenience. I have checked your information: a shipment with the missing part has already been prepared. Thank you for your patience and understanding.
Jul 10, 2023
Verified review
I wrote to support several times asking for a response on my new order. I needed advice on a product, whether it is suitable or not. My letters to me were ignored. I didn't get any answers.
You have a very nice store, but please respond to customers even if you don't know the answer or don't provide such a service as advice, although this is strange.
Thank you
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review.
We are sorry that you were not completely satisfied. I have checked your information and could see that our customer service has replied to you. Perhaps there was a technical error with further messages from you? Is there anything else we can do to help you? Please do not hesitate to contact us again. A tip: You are also welcome to contact us by phone.
Jul 3, 2023
Verified review
I have ordered and paid via PayPal my package and without any explanation my order was cancelled and refunded. Immediately I contacted customer support and asked for explanation. After a long wait i got poor response that your colleague just cancelled my package. The support was awful and i have to say that I expected better from a company like yours.
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Answer by bike-discount.de/en
Jul 4, 2023
Dear customer, thank you for your order and your review.
I have checked your details: indeed, I could see that the order was cancelled in the system. There may have been a technical irregularity during the payment process. Although we cannot always influence this, we are of course truly sorry for the inconvenience. We would kindly ask you to order again.
Thank you for your understanding.
Sep 1, 2023
Verified review
Dismal Shipping experience
Shipping has been dismal. I opted for DHL and paid extra to ensure on time delivery. My package from Germany to Portugal has been in transit for 20 days and is still not delivered. My enquiries with Bike Discount are responded many days after my queries, and are often vague. I doubt I will buy from BD again or recommend them as a reputable site.
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Answer by bike-discount.de/en
Sep 4, 2023
Dear customer, thank you for your feedback. Please accept my apologies for the delay. I can see that your order has been delivered to you in the meantime. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
If you are not in the hurry, this is one of the best bike shops. If you are ordering a bike to be shipped abroad, prepare for one moth waiting, even if the bike is in the stock, when ordering. Two latest orders of bikes, it has been quite precise one moth total delivery time. First two weeks for packing and then two weeks for delivery with DHL.
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Answer by bike-discount.de/en
Oct 4, 2023
Thank you for your order and your review.
We are very pleased with the nice appreciation and praise. We are sorry that there has been some inconvenience. Unfortunately, it may happen that the transport by our logistics partner to your delivery country takes a little longer. In addition, we all we always subject all bikes to a subsequent quality inspection and carefully prepare them for shipment.
We do apologize for the delay, and thank you for your patience and understanding.
Sep 23, 2023
Verified review
Failed to deliver the purchased items on the pretext that the address was not correct. I have ordered hundreds of items from other vendors and have never had any problems. Moreover, bike-discount.de charged the whole shipping charges and only returned the original amount. Extremely dissapointed with their approach to customers.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for the order and the review.
We are really sorry that our logistics partner had difficulties with the delivery. I checked your details and could see that we created the label appropriately according to the data you entered.
You have indeed been charged the return shipping cost by mistake, of course this is not correct! I have arranged for the immediate refund of the shipping cost, please accept our sincere apologies for this error.
Thank you for your understanding.
May 6, 2023
Verified review
The time from order registration and till you send out is to long and the time I received my order it took 10 days. And I paid extra for the deliverance but for what is that good for? I have shop with you many times but the last two to three ordets have simply been to slow. I have commented it before but with no respons from you
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Answer by bike-discount.de/en
May 8, 2023
Dear Customer,
thank you for your order and your review.
We are pleased that you are satisfied with the ordered items. I will forward your feedback and hope that we can satisfy you fully again next time. Thank you for your patience and understanding.
Aug 7, 2023
Verified review
Better stock management systems and processes…. I placed an order, it was accepted as the product was reflecting as available, a week later the order was cancelled due to the product not being available. My funds were transferred back to me. There was not enough time to order from another supplier as my trip to Europe was over.
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Answer by bike-discount.de/en
Aug 8, 2023
Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. We are known for our excellent delivery performance. Unfortunately, however, it can also happen to us in rare individual cases that there was a stock error and an item is no longer available, although it was shown as available. We can understand that you do not find this satisfactory and would like to expressly apologise for this. Thank you for your understanding.
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