bike-discount.de/enReviews

: 23,985Excellent

4.78

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with Buyer Protection

certified since: 6/7/2022
updated on: 8/9/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 6/7/2022
updated on: 8/9/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

2,075 verified reviews in the last 12 months

23,985 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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the most relevant critical review


10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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 Verified review
Yesterday
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Answer by bike-discount.de/en
Yesterday
Unfortunately, we cannot find any communication in our system with you. If you have a problem with our products you are welcome to contact us. reklamation@bike-dicount.de
 Verified review
Yesterday
this is normal ???
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Answer by bike-discount.de/en
Yesterday
thank you for the feedback. This is not normal but unfortunately can happen. If there is something wrong with the goods, please write to us at reklamtion@bike-discount.de.
 Verified review
2 days ago
The box with the parcel arrived with damage. Thankfully there is no missing goods
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Answer by bike-discount.de/en
Yesterday
Thank you for the feedback. Please excuse the inconvenience. Unfortunately, it comes from time to time to transport damage.
 Verified review
4 days ago
Postal expenses for purchase over 100 € should be free
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Answer by bike-discount.de/en
4 days ago
This is also correct, but only in Germany, which we also clearly show on our homepage.
 Verified review
4 days ago
Mi hanno spedito la gomma sbagliata e quando li ho contattati mi han detto che anche se è un errore loro dovevo spedirgliela indietro a spese mie e che mi avrebbero rimborsato, quando mi son lamentato sono spariti e non mi hanno più risposto neanche alla mail. Non acquisterò mai più su questo sito, serietà pari a zero.
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Answer by bike-discount.de/en
4 days ago
Abbiamo consegnato il pneumatico corretto. Il cliente ha commesso un errore. Volevamo ritirare il pneumatico per il credito. Il cliente si è lamentato dei costi di restituzione, che sono chiaramente dichiarati.
 Verified review
4 days ago
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Answer by bike-discount.de/en
4 days ago
Thanks for the feedback.
 Verified review
5 days ago
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Answer by bike-discount.de/en
4 days ago
Thanks for the feedback.
 Verified review
5 days ago
the delivery time is slow from ordering to receiving the package one week
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Answer by bike-discount.de/en
Yesterday
Customer ordered on 07/14/22, we handed over to DPD on 07/15/22. Delivery was on 22.07.22 in Slovenia. There was a weekend in between.
 Verified review
5 days ago 
It took 4 days for shipping my order, although all products were available
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Answer by bike-discount.de/en
Yesterday
Unfortunately, due to the situation, there may always be minor delays in delivery. We apologize for this.
 Verified review
6 days ago
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Answer by bike-discount.de/en
Yesterday
danke für das Feedback.
 Verified review
7 days ago
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Answer by bike-discount.de/en
6 days ago
Thank you for the feedback. We have complied with your request and cancelled the order.
 Verified review
8 days ago
Long handling time
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Answer by bike-discount.de/en
8 days ago
We apologize for the longer waiting time. This happened because an item had to be ordered for the customer. We have also informed him of this. The difficult delivery situation currently is generally known.
 Verified review
8 days ago
I never get the parts!
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Answer by bike-discount.de/en
8 days ago
Unfortunately, we cannot detect any communication regarding this in our system. If you have any problems, please contact us at reklamation@bike-discount.de.
 Verified review
8 days ago
Shipping to Spain is very expensive, specifically to Balears and takes incredibly long time. My last package took nearly 3 weeks.
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Answer by bike-discount.de/en
8 days ago
Lamentamos que el envío haya tardado un poco más. Lamentablemente, esto no fue posible en la situación actual. Los gastos de envío están claramente indicados.
 Verified review
8 days ago
Tried to pay my order TWICE! It didn't happen! I have a great rating on Visa. Had to order from bike24.com
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Answer by bike-discount.de/en
8 days ago
We have written to the customer because of address problems. No answer came.
 Verified review
8 days ago
I'm still waiting to receive the order
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 Verified review
8 days ago
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Answer by bike-discount.de/en
8 days ago
Vielen Dank für Ihr Feedback.
 Verified review
9 days ago
Received a used item. Had to waste time printing out return slips, going to the post office. In the end I paid postage twice, wasted my time, and got nothing.
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Answer by bike-discount.de/en
8 days ago
We apologize for the complaint of the item. We will bear the shipping costs of the complaint. These will be refunded.
 Verified review
9 days ago
Do dnešného dňa mi tovar nebol doručený.
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Answer by bike-discount.de/en
8 days ago
nemôžeme zistiť žiadnu komunikáciu v našom systéme. Tovar objednaný 10.7.22 odovzdaný DHL 11.7.22. Tovar bol dodaný na Slovensko 18.7.22. Medzi tým bol víkend.
 Verified review
9 days ago
Very slow delivery
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Answer by bike-discount.de/en
Just now
Thanks for the feedback. We were constantly working on improvements.