bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Mar 15, 2024
 Verified review
Part of my order has been delayed for a month without any information.
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Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your comment. I have checked your case. You have not received a timely response to your email inquiry, we are sorry about that. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 15, 2024
 Verified review

Risky multi-purchases

This is not my first order with this shop. In order to lower overall shipping cost I decided to buy few items in one parcel. One of the items that arrived was wrongly labelled by BikeDiscount (other size than I have ordered). I have instantly written to the shop and asked they send me the correct item I have ordered. The support response time was very reasonable. I have been given a label to send the wrong item back, but instead sending me the initially ordered (correct) item, BikeDiscount went more comfortable route for them - they have just refunded me the cost of the returned item and closed the case. In the end I had to order it somewhere else and pay the shipping cost twice. I think they could have resolved the issue they have caused better than this - especially when a customer requested that and the whole issue wasn't my fault. Be aware of this when placing a multi purchase with this shop.
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Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your feedback. I have checked your request. We really made a mistake, for which we apologize. We had sent you a return label. Your return shipment has already arrived and has been booked. We apologize for any inconvenience.
Mar 15, 2024
 Verified review
A downloadable invoice would be nice
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Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Mar 14, 2024
 Verified review
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Answer by bike-discount.de/en
Mar 14, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 14, 2024
 Verified review
I ordered a parcel, for which I had to pay an additional fee for customs clearance when I received it. I wrote to the support service, the correspondence has been going on for a very long time, it seems that I am answered by incompetent people who do not want to help solve my problem.
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Answer by bike-discount.de/en
Mar 14, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something went wrong and we apologize for this. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 12, 2024
 Verified review
They sold used item as new. After reclamation the approach was very arrogant. I needed to ship the item back and they rejected to send the correct item back until they have investigated the returned item causing at least 3 weeks of additional delay due their own fault.
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Answer by bike-discount.de/en
Mar 12, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 11, 2024
 Verified review

Ok, with room for improvement.

Everything great, but the shop only offers free returns to very few EU countries, excluding other EU countries. So, for an order of more than 500 euros, where I had to return one single item, I had to pay 30euros. The purchases were of good quality.
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Answer by bike-discount.de/en
Mar 11, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Mar 10, 2024
 Verified review

Slow delivery and customer service

The estimated delivery time was not accurate but was more than double. Customer service responds very slowly to inquiries.
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Answer by bike-discount.de/en
Mar 11, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 7, 2024
 Verified review

Beware Import charges

Ended up having to pay an extra £50+ for import charges
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Answer by bike-discount.de/en
Mar 8, 2024
Dear customer, thank you for your feedback. Our prices are taxed in the country of destination, as required by law. Our customer is responsible for any import duties in the respective country. We thank you for your understanding.
Mar 7, 2024
 Verified review
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 7, 2024
 Verified review
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Mar 6, 2024
 Verified review
Shipping cost to other eu contries Double prices for other contries than germany is unfair
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 3, 2024
 Verified review
Regarding the payment system, even though I tried to pay through Amazon, BD said they did not receive any payment. Secondly, It wasn't until I revisited the site that I noticed that I could have paid in Pounds instead of Euros, this area could have been clearer.
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your comment. I have checked your case. You have canceled the order at your own request. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
Mar 3, 2024
 Verified review

No solution for mislabeled item, poor customer service, only positive reviews are published

Bought a tool that does not do what the description says (Freewheel remover that can only remove cassette lockrings, not freewheels). Poor customer service when I try to resolve, operator clearly does not bother to read/understand my comments. I then try to post a review to prevent other customers making the same mistake, but only 5-star product reviews are published.
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your feedback. I have checked your request. Something has really gone wrong. We had sent you a return label. Your return has not yet arrived. Can we still help you? Please do not hesitate to contact us via our contact form. Thank you for your understanding.
Mar 3, 2024
 Verified review
10022400104 Ordered parts on Feb 10. As of March 3, still not here. They sat apparently at an airport for two weeks awaiting booking on a plane. There was no movement until I complained. The next day, they made it on a flight. Still en route. I paid, what, $50, for shipping? I wonder what bike-discount does to make this right …
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 2, 2024
 Verified review
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 1, 2024
 Verified review
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Answer by bike-discount.de/en
Mar 1, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 28, 2024
 Verified review
Very slow…
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Answer by bike-discount.de/en
Feb 29, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 27, 2024
 Verified review
Never came
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Answer by bike-discount.de/en
Feb 28, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Feb 27, 2024
 Verified review
Shipping to Slovenia is 14 eur witch is too much r2 has 7 eur shipping.
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Answer by bike-discount.de/en
Feb 28, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.