bike-discount.de/enReviews

: 26,026Excellent

4.78

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certified since: Jun 7, 2022
updated on: Sep 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Sep 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

3,815 verified reviews in the last 12 months

26,026 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

Sort by Latest first 
(58)
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(70)
 Verified review
9 days ago
Ordered a part that I really needed for quick delivery. I paid an extra 10 euro for a express DHL delivery, but took over a week to arrive….and finally came by regular post (post Nord) So a total waste of extra payment.
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Answer by bike-discount.de/en
8 days ago
Sorry, but "extra" payment for express you can not have paid with us. We do not offer "Express" at all !!! The shipment reached you in Sweden within a week (excluding the weekend). Usually DHL package in cooperation with Post Nord but also delivers faster.
 Verified review
9 days ago
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 Verified review
9 days ago 
Where is the discount ...?
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Answer by bike-discount.de/en
9 days ago
Sorry, but we do not understand this question. You have ordered from us on 29.8.22 and have been delivered on 31.9.22 in the Netherlands.
 Verified review
9 days ago
It’s hard to give any feedback because the bike I have ordered was never delivered… Perhaps change the shipping company . If they compensate me with sending another bike and a better one then I’ll give 5 stars …
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 Verified review
9 days ago
Still hasn’t arrived. Have spent £250 and havnt had an update since 7th September (2 weeks ago) Don’t be fooled by the low prices
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Answer by bike-discount.de/en
9 days ago
The shipment has actually been at the delivery depot since 7/9/22. Too bad you did not contact us. Then we could have helped you too. Our colleagues are now contacting DHL. Important current info: the shipment is waiting for payment of customs duties since 07.09.22. According to tracking, the customer has already been contacted twice by ParcelForce regarding this.
 Verified review
9 days ago
my packet is lost.
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Answer by bike-discount.de/en
9 days ago
The shipment has been delivered to you on 8.9.22. If this is not the case, please contact us. This is the only way to help you !!! reklamation@bike-discount.de
 Verified review
10 days ago
Demorou demasiado tempo a entregar a minha encomenda!
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Answer by bike-discount.de/en
9 days ago
Pedimos desculpa pelo atraso causado pela DPD. Na realidade, o serviço de encomendas levou uma semana inteira para transportar a encomenda até à fronteira portuguesa.
 Verified review
10 days ago
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Answer by bike-discount.de/en
9 days ago
Unfortunately, we cannot provide a free shipping label for Croatia. If it is complaints, we will refund the shipping cost.
 Verified review
10 days ago
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Answer by bike-discount.de/en
8 days ago
Delivery to the Czech Republic with DPD took a week (including weekend). Most of the time it is faster.
 Verified review
11 days ago
Items were delivered and in good order. But no communication on delivery time/date at all. As such delivery is left to a surprise.
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Answer by bike-discount.de/en
9 days ago
Thanks for the feedback. Saturday 8/27-22. Monday 29.8.22 DPD handed over. Friday 2.9.22 delivered in Netherlands. By the way: Parcel services do not notify parcels.
 Verified review
11 days ago
Customer service
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Answer by bike-discount.de/en
9 days ago
We can only repeat our response to your second order or evaluation on the same matter: Everyone wants to receive their orders as soon as possible. Therefore, almost all shippers - and we too - have automated their processes. In our online store, we specifically point out that later change requests to orders that have already been made are usually no longer possible, because mostly these orders are already in the logistics. Often even already on the way. We do NOT consider this circumstance as bad customer service. The squaring of the circle is unfortunately not possible for us.
 Verified review
12 days ago
You should change the language. Please in german
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Answer by bike-discount.de/en
9 days ago
Freitag bestellt, Dienstag geliefert. In Deutsch.
 Verified review
12 days ago
Delivery took too long Order my package on the 25th of august. Today, 12th of September, i finally received my package after a mistake was made by the company who delivers (DPD) When I opened my package, one of the product was broken. So my nutrition powder was all over the other products and 600grams of the nutrition is gone.
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Answer by bike-discount.de/en
12 days ago
We apologize for the inconvenience. In your case, unfortunately, luck was not on your side, as both DPD and DHL had damaged packages. We pack our packages conscientiously. We will settle the damage. Please contact reklamation@bike-discount.de
 Verified review
Sep 14, 2022
Ordered some Shimano spare parts by the pictures in the online shop. Didn’t get all the parts in the pictures. The description was hard to understand and misleading. Customer support did not answer until I raised a claim via PayPal. “You got what you ordered” was their reply.
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Answer by bike-discount.de/en
12 days ago
Please excuse the inconvenience. Unfortunately, your item is a variant item that is correctly displayed on our homepage and was ordered by you as such. You are welcome to return the item for credit.
 Verified review
Sep 14, 2022
Experience has been positive but I am disappointed with some of the packaging materials used, often oversized for the contents contained within. For example, I was disheartened to open a shoe box sized delivery to find within a matchbox sized unit box containing the spoke nipples that I had ordered. This kind of practice is wasteful, unnecessary, additionally costly for your customers and harmful & damaging to the environment.
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Answer by bike-discount.de/en
12 days ago
Thank you for the feedback. We are constantly working to improve our sustainability.
 Verified review
Sep 13, 2022
Regarding the site, products, prices, delivery and customer service they deserve 5 stars. I'm only giving them 2 because: 1- There is not free shipping, ever. Not even on orders above a certain amount (I've placed orders of €900+). 2- There are not discount codes. 3- There is not free return service. They only provide a return label within Germany, for orders outside Germany the shipping costs are at customer's expense. This a deal-breaker. Shopping for bike items on most cases is a try-and-see, and all shops even in Germany provide the free return service, at least in my experience, why don't they?
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Answer by bike-discount.de/en
Sep 14, 2022
Thank you for the detailed feedback. We will take care of the matter. For clarification, we would like to say that there is very well free shipping, but this depends on the item and quantity, this is clearly communicated in our terms and conditions.
 Verified review
Sep 13, 2022
It takes some time to have the order.
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Answer by bike-discount.de/en
Sep 14, 2022
Thank you for the feedback. Customer ordered on 23.08.22. We have handed over to DHL on 24.08.22. The package was delivered in Finland on 31.08.22. There was a weekend in between. Unfortunately, we can not influence the speed of delivery. We apologize for this.
 Verified review
Sep 12, 2022
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Answer by bike-discount.de/en
Sep 13, 2022
Thanks for the feedback.
 Verified review
Sep 12, 2022
Erro do sistema por várias vezes , mesmo já depois de ter a morada certa, já paguei 2 vezes e nem as peças nem o refound
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Answer by bike-discount.de/en
Sep 14, 2022
pedimos desculpa pelo incómodo. No entanto, o cliente já foi informado várias vezes por escrito e verbalmente que seleccionou o país de entrega errado para a sua encomenda.
 Verified review
Sep 12, 2022
Part listed as available online so i ordered it and payed for it.did not come.calles customer service for info.. item was already sold ! But did not receive email or notice.. Bad service.
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Answer by bike-discount.de/en
Sep 14, 2022
unfortunately we do not understand the rating. Customer wanted to order in advance. After we have written to him how it looks with his order, he told us that it would be a provision and no longer needed. Thereupon we have cancelled the order as requested by him.