bike-discount.de/en
Reviews:

14,734 reviews in the last 12 months51,959 total reviews  

4.80
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jun 7, 2022
The Trustmark indicates trustworthy online retailers.
bike-discount.de/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €20,000. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for bike-discount.de/en

Sort by  
Latest first
(210)
(110)
(214)
Reset
May 1, 2024
 Verified review
The shipping cost to Madeira island should be rethought, there are other online shops with cheaper and faster shipping prices using the same carriers, shipping is also restricted to different components !
Report review
Answer by bike-discount.de/en
May 2, 2024
Dear customer, thank you for your order and your review. We are sorry that we could not completely satisfy you. We offer you a very large selection of items at an excellent price and our shipping costs are fairly calculated. However, I would be happy to pass on your feedback internally. We hope you enjoy the items you ordered.
Apr 30, 2024
 Verified review
Very bad they don’t respond to my emails after I asked for help 4 days ago without answer because I have a parcel stuck in a DHL pick up point and when I did go the pick up pint said they don’t have it so I’m waiting for my 591 euro parcel 2 weeks now and they don’t bother at all
Report review
Answer by bike-discount.de/en
May 2, 2024
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused by our logistics partner. We have of course responded to your query, but we kindly ask for your patience and understanding: with us, real customer service staff are happy to help you, not chatbots. It may therefore take a little time for us to reply. The facts of the matter: In your country of delivery, the postal service went on strike and unfortunately took some time to clear the backlog. We understand very well that this was inconvenient for you. Unfortunately, however, we cannot influence this circumstance. I have checked your details and have seen that you have been able to accept the shipment in the meantime. If there is anything else we can do for you, you are always welcome to contact us again at any time. We hope you enjoy the items you have ordered.
Apr 30, 2024
 Verified review
Report review
Answer by bike-discount.de/en
May 2, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Apr 30, 2024
 Verified review
Report review
Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your review. Is there anything else we can do for you? You can reach us at any time via our contact form, we are always happy to help.
Apr 30, 2024
 Verified review
Unclear about long delivery time
Report review
Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your review. I have checked your details: the order was sent to you a few days after you placed it. There was a weekend between the order and the delivery, otherwise the shipment would have been delivered to you even faster. We hope you enjoy the items you ordered and are always happy to help with any queries you may have.
Apr 30, 2024
 Verified review
Slow delivery. Good price.
Report review
Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your feedback. We are sorry that there seems to have been a delay in transportation. We hope you enjoy the products you ordered and remain available for any questions you may have at any time.
Apr 29, 2024
 Verified review

Delivery problems with DPD

Never had delivery problems before when using DHL. First order delivered using DPD went really bad. The customer support at Bike-Discount handled it very well but in my opinion Bike-Discount should reconsider their partnership with DPD.
Report review
Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, we are very sorry that you have apparently experienced inconvenience with the delivery of your shipment. We are pleased that our customer service was able to help you. I will be happy to pass on your feedback regarding our logistics partner internally. I would also like to let you know that you can choose between different logistics partners during the process of ordering. Please feel free to contact us at any time if you have any further questions.
Apr 28, 2024
 Verified review
Great shop great products
Report review
Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Apr 27, 2024
 Verified review
I have still not received my order which was dispatched on 4th April.
Report review
Apr 27, 2024
 Verified review

Not for Overseas orders- TOO SLOW even with DHL

I made an order almost a month ago, paid more for shipping and selected DHL considering that it will be fast, and yet almost a month after and I still don’t know when the items will arrive
Report review
Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Apr 27, 2024
 Verified review

Schönes Bike aber…

Hab mir seit langer Zeit mal wieder ein Fahrrad zugelegt. Lieferzeit ca. 3 Wochen wie angegeben. Verpackung/Lieferung super. Leider habe ich mega Probleme mit der Schaltung diese springt und hakt, grade bergauf habe ich schon echt geflucht, wenn die Pedale auf einmal nen sprung machen. Hätte erwartet das ich an einen neuen Fahrrad erstmal nicht Hand anlegen muss.
Report review
Answer by bike-discount.de/en
Apr 29, 2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Apr 27, 2024
 Verified review
Report review
Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Apr 27, 2024
 Verified review
Lack of contact. Over a week to reply on order query. No mention would be import tax on goods. Made them very expensive.
Report review
Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. Unfortunately, we cannot do anything about any customs duties in your country. We therefore ask for your understanding.
Apr 27, 2024
 Verified review

Wheelset with damage

Ordered a wheelset which was delivered with damage. Contacted support and still no good compensation has been received after more than two weeks.
Report review
Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Apr 26, 2024
 Verified review
I don't give a higher score, because in the products I purchased, they charged a higher price than what they presented on the website, which is not correct, nor was there any justification for this.
Report review
Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your review, the prices of the items are taxed in the country of destination, as required by law. The prices are therefore adjusted accordingly. Actually, the prices should already be adjusted if you have selected the correct country of delivery. Ideally, you should log in to your customer account before making a purchase. Sometimes it also helps to refresh your browser. In any case, the prices displayed in the checkout are correct.
Apr 26, 2024
 Verified review
No Delivery cost
Report review
Answer by bike-discount.de/en
Apr 26, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 25, 2024
 Verified review
Shipping way too slow. The order was sent a week after I ordered it.
Report review
Answer by bike-discount.de/en
Apr 25, 2024
Dear customer, thank you for your feedback. We packed your order within one day and handed it over to our logistics partner. Unfortunately, the delivery actually took a little longer, which is beyond our control. Is there anything else we can do for you? Please feel free to contact us again at any time.
Apr 24, 2024
 Verified review
Report review
Answer by bike-discount.de/en
Apr 24, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 24, 2024
 Verified review

Horrible delivery and customer service

Site falsely promises 1-3 days delivery time, while I waited 2 weeks for my order. You pay for shipping by DHL, which hand over the parcel to local post service. Bike-discount customer service is not interested in filing a complaint to DHL, nor reimbursing you for the service they sold you, but didn't deliver based on terms you agreed to when making an order.
Report review
Answer by bike-discount.de/en
Apr 24, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something really went wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Apr 23, 2024
 Verified review
Abroad shipping is problem. No respond emails!!
Report review
Answer by bike-discount.de/en
Apr 24, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.