bike-discount.de/en

Reviews:

Add items after order in the same order... Cancel at any time before shipping... Less shipping

I order a rim for my shop and while it was ready for spedition in two days it took 20 days to arrive to me (Greece). The big problem is the DHL (there was no other option). I click spedition with DHL and I was informed here that it was send with deutche post(something I cannot verify). Although the parcel arrived in Greece in 9 days total (inclunding the internal transport in Germany). The problems started when it arrived in Greece. From the hub in Greece (it is located in Athens airport) to my address is maximum one hour trip. Estimated time in the website 12 days. This is happening because they change carrier (to a company courier service). At that moment I contacted the customer service of bike discount. They answered me that as they see it is only transit for two days. I answered back that it was only two days from when they change carrier, it is in transit more than ten days and they should recheck. No answer from customer service after that. After 7 days the tracking was updated that they tried to find me to deliver and noone was there (an office where someone is always there) and finaly I went myself to the carrier to collect the box. After I collect the box I received a message from the customer service that my package was delivered and they are closing the case (not mentioning about the poor transport service not anything). I explain to them that the box was not delivered as it should be but was collected from me and they should care more about the service and not eager to close the case. Total time for the box to arrive in my hands 22 days (with me collecting the box, if I waited for them to bring it to me it would take at least three days more). The customer service only trying to make excuses for them and not helping the client. And finish you with "we are closing the case" showing that they don;t care about the client at all. For me when I pay for DHL I want a proper DHL service, if you cannot provide than why did I paid for that. If it's a DHL problem then Bike Discount should care more about your client (not letting you do all the job even collect the box yourself and when that happens they send you a mail "we are closing the case" - you did nothing to close the case, I did all the work) and if this a continous problem with DHL then offer another transport solution

did not like the user interface

II ordered MTB jersey that was described in their site as with integrated elbow protection pads. This was the reason I bought this jersey and as it arrived, there were no such pads in this model. Faulty description in their site that led to an unwanted purchase from my side.

The product setting time is longer than from apotheek company. But the product is okay!

I am fairly sure i ordered qr back wheel but go thru axel. When I aske about adapter for qr they did not replay. Otherwise all their stuff is of good quality, shipping sometimes takes longer then expected.

Product description was not accurate, but otherwise normally a great place to shop.

For the price that is paid for delivery it takes too much time and the deliver companhia doesnt deliber at the address but send it for pickup. Só i have two cost: the one for the deliber and another to go to the pickup point... Doesnt make sense

Good points were price and delivery. But an item was missing from my order - a quick release from a wheelset. I raised two requests for help on the website which have been totally ignored. I also called and spoke to customer service and although they were helpful on the phone no action resulted from their fine words. So if you buy from them just hope that nothing goes wrong.

Your store does not allow Ukrainians to buy and ship goods.

Long reply time

Got order week later then expected. Otherwise ok

I really like the site and I buy items on the site and request delivery to my address. Contrary to the previous ones, they delivered it to a delivery point so I could pick it up within a certain time. Did not like !!

Did not offer repair or exchange on faulty product.