bike-discount.de/enReviews

: 26,026Excellent

4.78

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certified since: Jun 7, 2022
updated on: Sep 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Sep 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

3,815 verified reviews in the last 12 months

26,026 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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(70)
 Verified review
Aug 15, 2022
Delivery was slow.
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Answer by bike-discount.de/en
Aug 16, 2022
Customer ordered on 20.07.22. We handed over to our service provider on 21.07.22. The goods were delivered in Finland on 29.07.22. There was a weekend in between.
 Verified review
Aug 15, 2022
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Answer by bike-discount.de/en
Aug 16, 2022
Danke für das Feedback. Leider können wir in unserem System keine Kommunikation mit Ihnen zu einem Problem finden. Wenn Sie doch eins haben sollten, wenden Sie sich bitte an reklamtion@bike-discount.de
 Verified review
Aug 12, 2022
Delivery is always late so just need to improve on that.
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Answer by bike-discount.de/en
Aug 12, 2022
Customer ordered on 07/22. We have handed over the goods to the carrier the same day. faster processing on our part is not possible. Shipping to Malaysia is a little more time consuming for the delivery person. We ask for your understanding.
 Verified review
Aug 12, 2022
the order from August 5, 2022 is still not here... today is Friday August 12, 2022, no information... all bad...
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Answer by bike-discount.de/en
Aug 12, 2022
Package was ordered on 05.08.22, we handed over to DPD on 08.08.22. Package is in delivery to Slovenia. Due to the current situation there are currently delays. We apologize for this.
 Verified review
Aug 12, 2022
Lower prices for regular customers
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Answer by bike-discount.de/en
Aug 12, 2022
Thanks for the feedback
 Verified review
Aug 12, 2022
It takes days in returning customers' support request e-mails.
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Answer by bike-discount.de/en
Aug 12, 2022
we have a processing time of 1-5 business days. We try to keep this as best as possible. We are constantly working to improve our service.
 Verified review
Aug 11, 2022
I have asked several times about the box quantity. It took me a week to get a proper response. And, you were indifferent to the request for documents related to the FTA. If you cooperated, 5% duty was saved. Was is cumbersome and difficult? Very very very very disapointed.
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 Verified review
Aug 11, 2022
Custom got parcel had to pay £200 extra 😡
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 Verified review
Aug 10, 2022
Needs to be explicitly clear that additional import duties & fees are NOT included in the price shown on the website, for shipments to UK. Even though UK shipment destination was chosen and currency GBP - still nothing shown on each product page. There is a mention, buried deep in T&C, but nothing at point of purchase or via the checkout process. First I know of extra charges was a delay in delivery and a letter in post from ParcelForce with demand for over £50. Failure to pay the fees online means no delivery. You can refuse to pay and then the goods are returned to bike-discount; but takes 30 days for this return to be triggered. And, then you'll have to wait for refund to be processed - all, in all very inconvenient, especially if you have ordered a high net worth item.
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 Verified review
Aug 9, 2022
I bought a pair of wheels on the 24th of June. as the photo shows, they sent me two rear wheels instead of a front and a rear wheel. I complained and returned one of the wheels. They sent me a back wheel again! I paid out of my pocket to return the wheels to bike-discount. I only received the value of the first shipment, after having already sent the second wheel to Germany and even then, only after much insistence. In short, the problem was only resolved on the 2nd of August, I was out of the country on vacation. The time between the wheel arriving at bike-discount and the re-sending of the correct wheel was very slow, despite the fact that I called to ask for it to be faster. I was treated very badly, even though the mistakes and mistakes were made by bike-discount. Buy here, never again
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Answer by bike-discount.de/en
Aug 11, 2022
due to a system error, the customer has received an incorrect impeller, we apologize for this. Error has been corrected. Customer has been refunded his shipping costs.
 Verified review
Aug 9, 2022
Very inflexible regarding correcting invoices. As a first buy, the system doesn't allow you to enter you VAT number (it should, you most open an account go to the submenu, so the process is not intuitive at all) , as I finished the order and realized this, I immediately requested it by email but instead of issuing a credit for that invoice and emiting a new correct invoice, their protocol is to ship back the item and reorder it again, very non effcient and non echo friendly .......
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 Verified review
Aug 8, 2022
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Answer by bike-discount.de/en
Aug 8, 2022
Unfortunately, we cannot find any communication in our system with you. If you have a problem with our products you are welcome to contact us. reklamation@bike-dicount.de
 Verified review
Aug 8, 2022
this is normal ???
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Answer by bike-discount.de/en
Aug 8, 2022
thank you for the feedback. This is not normal but unfortunately can happen. If there is something wrong with the goods, please write to us at reklamtion@bike-discount.de.
 Verified review
Aug 7, 2022
The box with the parcel arrived with damage. Thankfully there is no missing goods
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Answer by bike-discount.de/en
Aug 8, 2022
Thank you for the feedback. Please excuse the inconvenience. Unfortunately, it comes from time to time to transport damage.
 Verified review
Aug 5, 2022
Postal expenses for purchase over 100 € should be free
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Answer by bike-discount.de/en
Aug 5, 2022
This is also correct, but only in Germany, which we also clearly show on our homepage.
 Verified review
Aug 5, 2022
Mi hanno spedito la gomma sbagliata e quando li ho contattati mi han detto che anche se è un errore loro dovevo spedirgliela indietro a spese mie e che mi avrebbero rimborsato, quando mi son lamentato sono spariti e non mi hanno più risposto neanche alla mail. Non acquisterò mai più su questo sito, serietà pari a zero.
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Answer by bike-discount.de/en
Aug 5, 2022
Abbiamo consegnato il pneumatico corretto. Il cliente ha commesso un errore. Volevamo ritirare il pneumatico per il credito. Il cliente si è lamentato dei costi di restituzione, che sono chiaramente dichiarati.
 Verified review
Aug 5, 2022
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Answer by bike-discount.de/en
Aug 5, 2022
Thanks for the feedback.
 Verified review
Aug 5, 2022
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Answer by bike-discount.de/en
Aug 5, 2022
Thanks for the feedback.
 Verified review
Aug 4, 2022
the delivery time is slow from ordering to receiving the package one week
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Answer by bike-discount.de/en
Aug 8, 2022
Customer ordered on 07/14/22, we handed over to DPD on 07/15/22. Delivery was on 22.07.22 in Slovenia. There was a weekend in between.
 Verified review
Aug 4, 2022 
It took 4 days for shipping my order, although all products were available
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Answer by bike-discount.de/en
Aug 8, 2022
Unfortunately, due to the situation, there may always be minor delays in delivery. We apologize for this.