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bike-discount.de/en
Reviews:

15,594 reviews in the last 12 months55,100 total reviews  

4.81
Excellent

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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6 days ago
 Verified review

Clear and detailed product descriptions

Clear and comprehensive bicycle presentation, true and clear pictures, competitive prices, easy to order and prompt delivery. Bicycle package was not sufficiently secured against tampering. The box was merely stuck by a pair of tapes, which could easily be removed and reattached by a third party. In fact I found in the box a pair of empty candy wrappers, which presumably have been thrown inside by somebody, either the courrier or a third party who had access to the package. Fortunately the bicycle was intact.
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Jul 2, 2024
 Verified review

Not the most intuitive

Being a bike mechanic myself it's not the most intuitive experience to have parts listed by bike type, since many same parts are used across all types of bikes. Also there's really poor filters... For example, I'm looking for a 40t 110-4 BCD 2x chainring. I need to check three pages for chainrings for road, gravel and MTB separately and can't filter by the sizes. Preferred listing order should stick. Prices, shipping time etc. 5/5.
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Jul 2, 2024
 Verified review

Need to sort out returns yourself

All service was great except the fact that I needed to sort out return shipping myself - and this adds extra risks and costs (and I am based in EU, so it's an unequal service). I would have rather liked if they provided return label, even if I had to pay for it. This reason alone is why I would not buy a helmet from them again.
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Jul 5, 2024
 Verified review

Good experience overall

I could use the voucher I got for my birthday. I found all the products I needed. Got updates for the status of the delivery. The design and and general use experience of the online shop could be improved a bit. Feels a bit old and the search is not very responsive.
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Jul 2, 2024
 Verified review
What they say is what you get and the delivery is fast en clear. But the box was heavily damaged but the items were okay. But think more about the delivery service than about the webshop. ordering was not complete, but it worked out just fine without this small part.
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Jul 3, 2024
 Verified review
International return options could be easier for customers. E.g. in the Nike app in Poland you can request return and app will just show you a QR code which you use in the inPost service's parcel machine - and that's it, no need to print some return forms, etc.
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5 days ago
 Verified review
The delivery cost to Finland is above average and the shipping takes too long compared to the price of the shipment. At a rate of 15 euros it shouldn’t take more than 2 business days from Germany to Finland, but on average it takes 5-7 days.
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Jul 4, 2024
 Verified review

Very happy

As a guest I would have like to know better when the item was going to arrive. I thought it was one order but apparently the were 2 different order. It arrived and very happy, Thank you,
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5 days ago
 Verified review

H&S Bike-Discount GmbH

Very satisfied with H&S Bike-Discount GmbH. Wide range of good quality with top brands at a lower price. Also fast delivery and carefully packaged.
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Jul 2, 2024
 Verified review
Overall good service. Shipment took a bit long and I got a ~12x15x20 cm cartoon box to ship a 15cm long usb cable...which is a bit weird
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Jun 27, 2024
 Verified review
Quite good - delivery took longer than expected, myself, doesn't make much of a difference but for somebody else it may.
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Jun 24, 2024
 Verified review
Bike Discount is simply one step away from beying THE best place to buy bike parts on the web. They are excellent!
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10 days ago
 Verified review
Really great pricing & fast delivery. I do not like their by the book, cold rigid approach to customer service.
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Jun 26, 2024
 Verified review
Everything OK. It would be fair to the price for every country the same. I think that shipping is to expensive.
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Jun 28, 2024
 Verified review

The Best on-line Biking Retailer

The best on-line biking retailer, great website, always an enjoyable experience and the best customer service.
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6 days ago
 Verified review
Good price and quick delivery. It would be nice to have my Magura brake set in a box and not in a nylon bag.
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Jun 28, 2024
 Verified review

Good prices

Good proces, broad offer, but some sught after products are not available. Shipping costs could be lower.
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Jul 10, 2024
 Verified review
Good range and ok discounts but still quite a lot of obsolete stock. Could carry more sizes.
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Jul 2, 2024
 Verified review
Nothing bad to say... shopping experience was just smooth. What do you want more than that?!
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Jun 27, 2024
 Verified review
Excellent choice of products at reasonable prices, but delivery process abroad is crappy
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