Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Grant the delivery charge for free for neighbouring countries like Belgium, when ordering a certain minimum amount, like futurum does.
Report review
Apr 2, 2024
Verified review
Excellent web shop : high quality products, competitive prices, very functional and well designed.
DHL deliveries are not as good.. had several bad experiences : "lost items" twice (though easy to recover money it meant I didn't receive the items on time to trips, races, ...) and lately they deliver to pick-up places though I asked specifically to receive it at home.
Report review
Mar 26, 2024
Verified review
Huge product choices, you'll find what you're looking for and at an excelente price, however can¡t give the 5* just because the delivery delays are really not great...order preparation itself takes a lot of time, so it's not only carrier related delays, it's on Bike Discount itself. Other then this minor issue everything else as been great so far.
Report review
20 hours ago
Verified review
Good;
-Purchase was easy, website easy to navigate
-Quick shipping
Bad;
-Support is generally pretty slow
-The bike box was beaten to hell; there could have been more support in the box to minimize this time of damage; thankfully, the bike was mostly undamaged.
Report review
Apr 4, 2024
Verified review
Good price, and fast (enough) shipping
I buy all off my MTB equipment here, wide choice and best price. If you can wait an average of 5 shipping days (Germany to the Netherlands).
The only downside is that they still charge shipping costs even if you order above a certain amount (let's say 100 euros).
Report review
Apr 2, 2024
Verified review
Radon Render AL 8.0
Bike delivered within 3 weeks. Goods well protected. Unfortunately, the cable for lowering the dropper is too short. When I turn the handlebar all the way to the left, the saddle falls down. The rest of the equipment works very well.
Report review
Apr 2, 2024
Verified review
Great experience
My experience is great until now. I have ordered twice and the items were not harmed and in perfect condition. Large variety of items and good prices. The only thing that could be possible better, is the estimated delivery time.
Report review
Apr 9, 2024
Verified review
I ordered a bike and everything went great. The delivery time was long due to the spring season. The bike arrived home well packed. Comes with instructions on how to get the bike ready to ride. No complaints! - Finland
Report review
8 days ago
Verified review
Transport/shipment, it would be very positive if the carrier provided an indication of the expected delivery date. I never know when we will be able to receive the order, it depends on the freight forwarder.
Report review
Apr 4, 2024
Verified review
Fast delivery, good quality but high shipping costs for abroad
I like very fast delivery and very good quality for good price.
Only shipping costs are high for abroad buyers and due to high shipping costs are products prices sometimes not attractive anymore.
Report review
10 days ago
Verified review
Expensive shipping costs in Greece
I would put 5 since the prices are really good but the bad thing is that the shipping costs in Greece is 15 euros which makes the parts almost the original price from other stores
prezzi comprtitivi e buona scelta. Sarebbe bene che lo spedizioniere inbiasse una mail per il giorno di consegna, indicando, se non una fascia oraria, almeno mettina/pomeriggio.
Fast answer
21 day since I have ordered and make a payment and still no response
I would like to know what is going on with my order and how long it will take to get my order
Report review
Mar 25, 2024
Verified review
Support
Everything is perfect, except the support didn’t answer my question, before I place the order. It was product related. I found an answer on the competitor website
Report review
12 days ago
Verified review
good prices but slow shipping
good prices, but quite slow dispatching. Takes about 3/5 days, where other takes 2 days
this is my conclusion after several orders in time
Prices are very good
Report review
Mar 28, 2024
Verified review
I like them. Efficient and to the point. Not super friendly but they’re german and I am latin american so I understand. Will keep buying from them, no doubt.
Report review
13 days ago
Verified review
Had to return shoes as they were too small, very helpful and made this process easy.
Always have received my orders well packaged and in a timely manner.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.