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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 6, 2024
Verified review
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 11, 2024
Verified review
Easy buying process, shipping and customs pretty poor
The website was clear and easy to navigate and to order from, however I was not very pleased with the minimum order value as I had to buy more items than I wanted to to obtain the item I really needed.
If buying from the UK, the customs clearance is a pain and involves additional charges, Finally, information from the carriers (both on the German and English sides - different carriers) was non-existent. Thankfully there was a link on the supplier's order confirmation and I had to chase up myself.
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Mar 22, 2024
Verified review
Delivery was fine, little issue with bike
Delivery was on little longer side, but still fine. I was informed about shipping with working tracking, which is very nice. Bike arrived assembled and well packed in box box, without any damage.
There was issue with package, but eshop fault as screw holes werent retapped after painiting, in combination with low quality screws caused one of the screw to get stuck and snap, which is quite annoying with brand new bike.
Other then that, satisfied.
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Apr 3, 2024
Verified review
Grant the delivery charge for free for neighbouring countries like Belgium, when ordering a certain minimum amount, like futurum does.
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Apr 2, 2024
Verified review
Excellent web shop : high quality products, competitive prices, very functional and well designed.
DHL deliveries are not as good.. had several bad experiences : "lost items" twice (though easy to recover money it meant I didn't receive the items on time to trips, races, ...) and lately they deliver to pick-up places though I asked specifically to receive it at home.
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Mar 26, 2024
Verified review
Huge product choices, you'll find what you're looking for and at an excelente price, however can¡t give the 5* just because the delivery delays are really not great...order preparation itself takes a lot of time, so it's not only carrier related delays, it's on Bike Discount itself. Other then this minor issue everything else as been great so far.
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Mar 7, 2024
Verified review
The price of bikes compared to competition are really good - lower.
I would recommend to be at least a bit flexible when it comes to adjusting your offered bikes with some component for another one. E.g possibility to change
the brand and type of brakes or to switch the saddle or crankset…
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Apr 4, 2024
Verified review
Good price, and fast (enough) shipping
I buy all off my MTB equipment here, wide choice and best price. If you can wait an average of 5 shipping days (Germany to the Netherlands).
The only downside is that they still charge shipping costs even if you order above a certain amount (let's say 100 euros).
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Mar 23, 2024
Verified review
Ordering system is perfect payment methods not
Ordering system is perfect. Payment methods could be better. Ideal payment is unfortunately missing only payments by credit card. My credit card was after successful payment without reason rejected by bike-discount, second time it worked well.
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Mar 8, 2024
Verified review
De beloofde snelle levering van 1 dag na bestelling werd uiteindelijk meer dan een week na bestelling , en dit voor een simpele buitenband die dan ook nog eens op voorraad bleek . Maar op uitzondering van de levering was de service goed.
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Apr 2, 2024
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Radon Render AL 8.0
Bike delivered within 3 weeks. Goods well protected. Unfortunately, the cable for lowering the dropper is too short. When I turn the handlebar all the way to the left, the saddle falls down. The rest of the equipment works very well.
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Apr 2, 2024
Verified review
Great experience
My experience is great until now. I have ordered twice and the items were not harmed and in perfect condition. Large variety of items and good prices. The only thing that could be possible better, is the estimated delivery time.
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Mar 6, 2024
Verified review
Ceny sú zaujímavé ,ale po dva krát mi poslali nohavice že štítkom veľkosť 30 a boli 28.ci to bol osud ?neviem,ale príjemné to nieje lebo poštovné do Nemecka je veľké ,takže už len na poštovnom za vratku som dal okolo 40 eur.
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Apr 4, 2024
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Fast delivery, good quality but high shipping costs for abroad
I like very fast delivery and very good quality for good price.
Only shipping costs are high for abroad buyers and due to high shipping costs are products prices sometimes not attractive anymore.
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Mar 20, 2024
Verified review
Bike Discount - eshop
Bike Discount is my preferred bike shop for bike gears and accessories. Good quality products in good market price. Delivery as promised to Finland and always correct product shipped.
prezzi comprtitivi e buona scelta. Sarebbe bene che lo spedizioniere inbiasse una mail per il giorno di consegna, indicando, se non una fascia oraria, almeno mettina/pomeriggio.
Fast answer
21 day since I have ordered and make a payment and still no response
I would like to know what is going on with my order and how long it will take to get my order
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Mar 25, 2024
Verified review
Support
Everything is perfect, except the support didn’t answer my question, before I place the order. It was product related. I found an answer on the competitor website
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Mar 18, 2024
Verified review
Good
I am a frequent buyer. They always give me the same quality. Nevertheless it should be wise to give some reduction from shipping price after so many purchase.
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