bike-discount.de/en reviews | Read 22,544 bike-discount.de/en reviews

Reviews for bike-discount.de/en

4.79/5.00

Excellent

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1,738 reviews in the last 12 months

5 stars

86 %

4 stars

10 %

3 stars

1 %

2 stars

1 %

1 star

1 %

22,544 total reviews

the most relevant positive review

5 months ago

I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.

the most relevant critical review

6 months ago

I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!

Answer by bike-discount.de/en

3 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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5 months ago

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6 months ago

Answer by bike-discount.de/en

3 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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What other customers say about their experience with bike-discount.de/en

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2 days ago

I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.

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10 days ago

Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!

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Answer by bike-discount.de/en

8 days ago

At present, due to the global situation, there are always significant delays in delivery. Therefore, we always assume a delay in delivery first, which in 95% of cases resolves itself within a few days. We therefore ask customers for a little patience. In this case, we assume that the package has actually been lost. We regret this and have refunded the customer the purchase amount.

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3 months ago

Jan V. from Ravels

Niet aan Cube bikes te geraken, de situatie lijkt hopeloos.

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Answer by bike-discount.de/en

3 months ago

Wij begrijpen deze opmerking niet. Er staan tientallen Cube fietsen op onze site.

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3 months ago

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3 months ago

Fast delivery service to Ireland.

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3 months ago

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3 months ago

Fast delivery and good price!

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3 months ago

hidetada s. from Kagoshima Japan

私はまだこの注文を受け取っていません。

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Answer by bike-discount.de/en

3 months ago

We have sent the package one day after the order. The shipping to Japan takes some time, the delivery has been made in the meantime. Please excuse the long waiting time. Unfortunately, we have no direct influence on the international shipping of delivery agents.

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bike-discount.de/enReviews

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Reviews for bike-discount.de/en

1,738 reviews in the last 12 months

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the most relevant critical review

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What other customers say about their experience with bike-discount.de/en

Reviews for bike-discount.de/en

1,738 reviews in the last 12 months

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