bike-discount.de/enReviews

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4.78

Reviews for bike-discount.de/en

907 verified reviews in the last 12 months

22,607 total reviews
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10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Reviews for bike-discount.de/en

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Yesterday
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3 days ago
I have previous good experience with bikediscont.de. But this time it seemed that they had forgotten my order. I wrote to inquire about the progress, and an hour later I got an email saying that my bike was just shipped. After that everything went relatively smooth
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Answer by bike-discount.de/en
3 days ago
Thanks for the feedback. We have not forgotten about the order. Since it was a bike, still had to do final assembly. Now the bike is with you and we hope you have fun with it.
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3 days ago 
The shop is super, but this time send me the wrong frame size!?
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Answer by bike-discount.de/en
3 days ago
Please contact our service department: reklamation@bike-discount.de
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4 days ago
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5 days ago
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5 days ago
Aweful customer support. Sent the package late and contacting support didn't help either bc the support kept saying we will send it but they didn't even care to update the status to me. Very disappointed.
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Answer by bike-discount.de/en
4 days ago
The package took 5-6 days to be delivered. A day after the customer contacted us, a link for tracking the shipment was indeed made available. Sorry for delay.
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5 days ago
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7 days ago
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8 days ago
Aunque tardaron casi un mes desde que envié el artículo para su devolución me lo an reembolsado correctamebte
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17 days ago
Poor stuff
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Answer by bike-discount.de/en
11 days ago
Der Kunde hatte Schwierigkeiten Magura-Komponenten zu verbauen. Wir haben ihm einen Link mit einem Video mit Montageanleitung geschickt. Mehr können wir nicht tun.
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5 months ago
There are product and order complaint inquiry, but it didn't seem to be a form for web questions, so I'll comment here. I have cookies set to OK, but the language reverts to German every time, which is really bad. Even if I am logged in, the language and currency is not set to what I have changed before, which frustrates me. so please improve this. It's the same in Chrome on Win and Safari on Mac.
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6 months ago
I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.
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6 months ago
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Answer by bike-discount.de/en
6 months ago
At present, due to the global situation, there are always significant delays in delivery. Therefore, we always assume a delay in delivery first, which in 95% of cases resolves itself within a few days. We therefore ask customers for a little patience. In this case, we assume that the package has actually been lost. We regret this and have refunded the customer the purchase amount.
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7 months ago
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7 months ago
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8 months ago
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8 months ago
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8 months ago
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8 months ago
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8 months ago 
Niet aan Cube bikes te geraken, de situatie lijkt hopeloos.
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Answer by bike-discount.de/en
8 months ago
Wij begrijpen deze opmerking niet. Er staan tientallen Cube fietsen op onze site.