I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
Bike arrived completely assembled i had only to adjust front brake because it made contact with the rotor. I waited several days before my bike being dispatched it is acceptable giving the fact that it comes ready for ride. During the shipment i contacted bd several worried about delays and they were pretty supportive.
The only downside that the site does not have integrated tracking system.
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1 day ago
More products, things I cannot find in your shop, but they are available on bike24 for example
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2 days ago
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2 days ago
Great range and pricing. Delivery seems to take a very long time. Maybe offer a quicker delivery opyion
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2 days ago
Smooth buy and delivery!
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2 days ago
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2 days ago
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2 days ago
Send vrong number, and not send right one that was on stock. They returned the money..
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2 days ago
I bought a very expensive saddle that is a poor saddle and i had to pay for the return..
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. We are sorry that you do not like the item you ordered. We do not offer free returns from your country, this is communicated transparently on our website. We ask for your understanding.
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2 days ago
The item ordered wasn’t in stock after I paid for it with the postage. A replacement item was then sent but in the wrong size and no response was given by email after I asked them to reply. Not good customer service. I have to post it back and it looks like I have to pay for postage.
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. We are sorry, something really went wrong. We have already contacted you and we will resolve the problem appropriately. Thank you for your understanding.
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2 days ago
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3 days ago
Didn't bring my money back direwctly
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Answer by bike-discount.de/en
2 days ago
Dear customer, unfortunately our logistics partner had difficulties delivering the parcel to you. After the package was returned to us, we immediately refunded the purchase amount to you. Is there anything else we can do for you? Please feel free to contact us via our contact form.
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3 days ago
No free returns for wrong size articles.
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Answer by bike-discount.de/en
2 days ago
Dear customer, in our webshop we inform you transparently in several places when we take over the return costs, we ask for your understanding!
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3 days ago
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3 days ago
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3 days ago
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4 days ago
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4 days ago
Tried to buy Shimano brakes several times, but every time the order was canceled due to mismatch shipping and billing adress. I wanted to use pick-up company to take the item for me, but with this issue it wasn't possible. Contact them, but they didn't want to cooperate. Bought the brakes from other site.
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Answer by bike-discount.de/en
2 days ago
Thank you for your feedback.
As we have informed and explained to you several times, the billing address could not be accepted. You are welcome to contact us by phone so that we can find a solution together. Thank you for your understanding.
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4 days ago
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback. As far as I could determine, the order was delivered to you promptly. I cannot find any contact from you in our system. If we can help you further, please feel free to contact us via our contact form.
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