bike-discount.de/en reviews | Read 22,543 bike-discount.de/en reviews

Reviews for bike-discount.de/en

4.79/5.00

Excellent

How is the rating calculated?

1,780 reviews in the last 12 months

5 stars

86 %

4 stars

10 %

3 stars

2 %

2 stars

1 %

1 star

1 %

22,543 total reviews

the most relevant positive review

5 months ago

I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.

the most relevant critical review

6 months ago

I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!

Answer by bike-discount.de/en

3 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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5 months ago

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6 months ago

Answer by bike-discount.de/en

3 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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What other customers say about their experience with bike-discount.de/en

(1,539)

(175)

(28)

(17)

(21)

16 days ago

Hubert S. from Wrocław

I'm fully satisfied

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6 days ago

Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!

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Answer by bike-discount.de/en

4 days ago

At present, due to the global situation, there are always significant delays in delivery. Therefore, we always assume a delay in delivery first, which in 95% of cases resolves itself within a few days. We therefore ask customers for a little patience. In this case, we assume that the package has actually been lost. We regret this and have refunded the customer the purchase amount.

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2 months ago

Joel R. from Aveiro

Good browsing experience. Goods are safely conditioned for shipping. Delivery takes a predictable/expected amount of time.

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2 months ago

Anton P. from Bishkek

the best

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2 months ago

Hrvoje S. from Zagreb

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1 month ago

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2 months ago

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2 months ago

Andy J. from Carlisle

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2 months ago

Kathy L. from Mechelen(BE)

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1 month ago

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3 months ago

I just bought an e-mountain bike. Everything went smooth. I made the payment and they shipped the bike immediately. The bike arrived ready to ride it. Only I had to tight the handle bar screws. I asked questions twice by email and they replied immediately.

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3 months ago

Szabo A. from Reghin, Jud. Mures

In any aspects, the persons who deal with my components worked fast. The quality of the products is excellent. The components were very well packaged. No any complain. You are professionals. I greet anybody there.

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3 months ago

Very efficient service and fair pricing. Handled a logistics problem fairly and tried as much as possible to satisfy my requirements. This is my third bulk purchase this year for family and friends. Thank you.

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3 months ago

David B. from London

Had to buy from a non-UK store but it wasn’t too difficult in spite of import taxes etc. SRAM Red products are scarce at the moment so it was great to find what I needed from Bike Discount.de

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3 months ago

Good prices. Trustworthy. Give the extra service in custermer relations. Always quality products. Fast shipment. Been buying with them for 7 years now without any problems. Deserves 5 stars.

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3 months ago

Werkelijk de goedkoopste aanbieder voor België, zelfs met verzendingskosten erbij. Voor de tweede maal een bestelling geplaatst, slechts enkele dagen later geleverd door DPD.

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3 months ago

Andrew.S. D. from Ireland

Even in these Supply Chain problematic times - bike-discount.de has a well stocked inventory...if the actual accessory is not in stock there will be an alternative.

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3 months ago

I like this store, great selection, good prices. It's just a pity that it is no longer possible to order Shimano brand goods in my country, Republic of Moldova.

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3 months ago

Reasonably priced, and delivery to South Korea was prompt (around 10 days). Was hoping for faster, but happy that the product arrived in good order.

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3 months ago

Can’t say anything negative about this website. Offers great value and deals. I’ve been shopping on this site for morethan 5years

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bike-discount.de/enReviews

: 22,543Excellent

Reviews for bike-discount.de/en

1,780 reviews in the last 12 months

the most relevant positive review

the most relevant critical review

Read the most relevant positive or most relevant critical review

What other customers say about their experience with bike-discount.de/en

Reviews for bike-discount.de/en

1,780 reviews in the last 12 months

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