bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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10 days ago
 Verified review

Great prices and excellent service

Great prices and fast shipment. However, be patient if you live in "remote" countries like Portugal because the tracking in completely useless and incorrect, and the courier companies subcontract the local delivery to anyone with a white van and they are unreliable. This is not only for Bike-discount, I have the same problem with other suppliers from Germany and other parts of the EU. I highly recommend Bike-discount. Just sit back and wait for your delivery to finally arrive! The courier companies need to make some serious improvements to their service. This applies to DHL, GLS and DPD.
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Mar 4, 2024
 Verified review
Your responsiveness has been fantastic and greatly appreciated and the first thing I remember. Also product selection and fair pricing is also noted. Two things could make my buying experience better: 1. Offer a prepaid taxes & duty option to international shipping; and 2. A solution to the inability to North American (i.e., at least Canadian) credit cards as I must make purchase through PayPal. This is not a great inconvenience now but for first-time users it's an obstacle until one is able to find the solution.
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Mar 11, 2024
 Verified review

Easy buying process, shipping and customs pretty poor

The website was clear and easy to navigate and to order from, however I was not very pleased with the minimum order value as I had to buy more items than I wanted to to obtain the item I really needed. If buying from the UK, the customs clearance is a pain and involves additional charges, Finally, information from the carriers (both on the German and English sides - different carriers) was non-existent. Thankfully there was a link on the supplier's order confirmation and I had to chase up myself.
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7 days ago
 Verified review

Delivery was fine, little issue with bike

Delivery was on little longer side, but still fine. I was informed about shipping with working tracking, which is very nice. Bike arrived assembled and well packed in box box, without any damage. There was issue with package, but eshop fault as screw holes werent retapped after painiting, in combination with low quality screws caused one of the screw to get stuck and snap, which is quite annoying with brand new bike. Other then that, satisfied.
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Mar 2, 2024
 Verified review
It came as a surprise to me that I could not place an order for the company, indicating delivery to an address other than the company's address. My company is located in Estonia, and I wanted to organize delivery to Latvia for my partners. But I managed to do this only as a private person. Accordingly, I lost the sales tax. This is weird. As for the rest, there are no complaints about the quality of the goods, packaging, delivery time. Thank you
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KV
Koen V.
Ruddervoorde
Mar 11, 2024
 Verified review

Ruim aanbod aan kwaliteit tegen scherpe prijzen, onovertroffen (tijdelijke) deals!

Ruim aanbod aan kwaliteitsproducten tegen scherpe prijzen algemeen gesproken. (De tijdelijke deals zijn onovertroffen, zoals een GX Eagle 12 Sp cassette met ketting voor +/- 105 euro: de 'concurrentie' hield de prijs voor dezelfde cassette op 122 euro.) Deze website volgen loont (en zorg dat je altijd een reserveonderdeel in stock heb, zodat je niet 'moet' kopen). Enig minpuntje: de verzendingskost die altijd betaald moet worden.
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Mar 3, 2024
 Verified review

Great purchase

The size of the shoes fits exactly as indicated, the shoes are wide enough on the foot and do not constrict the foot. I wear size EU36/37 (22cm foot) and these shoes in size EU38 fit perfectly. The toe of the shoe and the entire shoe in general are solid and you don't feel a simple trip at all and your toes are protected. In terms of design, the shoes are nice. A very good purchase for the price of €30.
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9 days ago
 Verified review

All goods received

I bought a wheelset and lots of smaller things, and they all came exactly as ordered. I live in Denmark and ordered Wednesday and i had the packet following Monday. If you want to become better, you should start creating video guides for your products and let customers add reviews for each product. I also really like if a product text is detailed and not just empty marketing.
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3 days ago
 Verified review
Huge product choices, you'll find what you're looking for and at an excelente price, however can¡t give the 5* just because the delivery delays are really not great...order preparation itself takes a lot of time, so it's not only carrier related delays, it's on Bike Discount itself. Other then this minor issue everything else as been great so far.
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Mar 6, 2024
 Verified review

Perfect

Clear pricing, accurate stock information, great pricing, quick delivery and overall zero hassle. I have ordered from Bike Discount who are based in Germany because every supplier available online in Spain are useless. I value the honesty and quality of their ethic and for that, I am very grateful and you have a customer for life.
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Mar 13, 2024
 Verified review
I have used bike discount for years and its actually the best i have ever used for quality of product and service. I have been cycling for 30 years and i recommend this company to anybody. The only negative is the postage cost outside of Germany is a little higher than some competitors. That is the only small downside.
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Mar 7, 2024
 Verified review
The price of bikes compared to competition are really good - lower. I would recommend to be at least a bit flexible when it comes to adjusting your offered bikes with some component for another one. E.g possibility to change the brand and type of brakes or to switch the saddle or crankset…
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Mar 3, 2024
 Verified review

Highly recommended web shop

After several years of experience no problems whatsoever. Correct stock info, correct products delivered, fast delivery. Perhaps the only small concern is that the selection in some product groups is not as wide as some competitors have. However, it has not been a show stopper for me so far.
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6 days ago
 Verified review
Great prices and a good range. Some discount sites only have xxxl in luminous pink or something equally obscure, but bike discount actually have a proper range Return postage from Ireland could be a bit easier, I started a return and the website didn't actually give me a return address
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Mar 9, 2024
 Verified review
I have purchased in this store many times. The service is really exceptional and they are veeeey knowledgeable. Besides that, I’m the kind of clients that will always compare prices and almost always they have the best prices. Finally, customer support is very fast and friendly.
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KB
Mar 4, 2024
 Verified review

Best bike shop ever!

Really great assortiment. Fast response if you have a question about a product or solution if something must be replaced. Always fair if you need information. I bought a the new Radon Render in 2020 and the never disappointed me. Not the bike and not the bikediscount shop.
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7 days ago
 Verified review
Definitely a possitive review, the bike is awesome and I like it a lot, but two things I didn't like at first - some spokes on the rear wheel was not tightened and the wheel was imbalanced, also the rear derailleur has not been set and the gears was not working properly.
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Mar 3, 2024
 Verified review
Tem equipamento, componentes e bicicletas de topo, o envio e acompanhamento do mesmo são bons e o envio é rápido. Tem alguns artigos a preços imbatíveis, top!! A melhorar, talvez o valor do envio é um pouco caro. E fazerem algumas promoções para clientes frequentes.
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Mar 11, 2024
 Verified review

Great products, competitive prices

I've bought from bike-discount.de several times. Their prices are competitive, and catalogue is clear and easily searchable. My experiences with their customer service have been positive too - friendly and proactive to deal with any issues and questions.
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Mar 11, 2024
 Verified review
The Purchase was hassle free, the site was very clear on when the good were to eb in stock and they were spot on. Accurate communication and the delivery was timely, it actually came in 2 days earlier which is always welcome. Will surely use them again.
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