bike-discount.de/en
Reviews:

14,253 reviews in the last 12 months47,746 total reviews  

4.80
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jun 7, 2022
The Trustmark indicates trustworthy online retailers.
bike-discount.de/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €20,000. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for bike-discount.de/en

 Sort by  
Relevance
(12435)
(1298)
(215)
(98)
(207)
Reset
12 days ago
 Verified review
My order delivery was missing items but they refunded without too many issues. After which I reordered them. The reason of error unknown but at least they did the correct thing.
Report review
Jan 31, 2024
 Verified review

One of the best online bike stores

Not the fastest delivery, but at least they deliver. Great customer service that responds very quickly to your questions. Also no useless AI chatbot but real people that answer
Report review
5 days ago
 Verified review
Great shop. I had a small issue where they didn't abide with their price guarantee policy by refusing to accept Rose's price for an item but alas, maybe it was a weak employee.
Report review
Feb 1, 2024
 Verified review

Well recommended

Well assorted. Site is well laid out. Easy to surf. Good prices compared to the lbs. Good helpdesk. Friendy people, that do their best to help you. Shipment is easy to follow.
Report review
MV
Jan 30, 2024
 Verified review
Good selection and variety of products and at very reasonable prices. At one occasion I needed the support on a warranty matter and that was handled to satisfaction as well.
Report review
7 days ago
 Verified review
Products came very fast! In the past when I needed customer service they were on point. The only thing they mess up is the fact that my phone number is never on the box!!
Report review
6 days ago
 Verified review

Shop for the patient.

I bought the bike at a very good price. I waited a very long time for delivery and this is bad. The bike is very poorly assembled. Everything needs to be improved.
Report review
Feb 15, 2024
 Verified review

I ordered the wrong size...

I ordered a product but unfortunately the wrong size. I appreciate it very much that I could send the product back and got a full refund, even for the transport costs.
Report review
Feb 2, 2024
 Verified review
Good and correct communication on the phone ! But when you send one ( no more )info about the expected delivery date the call was not nessecary all the rest is super
Report review
9 days ago
 Verified review
Easy to buy with reasonable prices. Export shipping costs for small items are relatively high. On the other hand, shipping has been reliable and trustworthy so far.
Report review
Feb 13, 2024
 Verified review

Spare parts for my mountain bike

I ordered some spare parts for my mountain bike. It was easy, and the price was right. The parts where shipped the same day, and arrived within the expected time 👍
Report review
13 days ago
 Verified review

Bike Discount delivery

Customer service employee was very polite and helpful. The product arrived in very good shape. No scratches were found and the bike was almost fully assembled
Report review
Feb 5, 2024
 Verified review

Good prices and trustworthy

I order most of my bike stuff from here. Everything is priced well, I always received everything I ordered, within a couple of days. Tracking is accurate.
Report review
6 days ago
 Verified review
Purchased and Returned a few items and the experience and delivery times are good. No complaints so far with small little items. No experience on bikes.
Report review
22 hours ago
 Verified review
While I was sceptical to order rims (fragile item)...the parcel arrived in excellent condition and well packaged. Arrived safely and on time.Thanks
Report review
Feb 12, 2024
 Verified review
I liked the quality of the bike for the price. I would have liked if accessories were recommended with the bike, like mudguards, pedals, lights etc..
Report review
Feb 4, 2024
 Verified review
Return policy should be better. Returning items under 50€ isn't possible, why?? Adding more items to existing order before shipment is not possible!!
Report review
Feb 7, 2024
 Verified review
Excellent website with lots of products / sizes... Exempting, in some way, shipping costs would greatly improve the relationship with customers...
Report review
10 days ago
 Verified review

two bikes and some accessories

I bought two bikes and some accessories and all was delivered in perfect condition. All well packed and quickly shipped. Can recommend this shop.
Report review
Feb 10, 2024
 Verified review
Always available and usefule parts for economicaly reasonable costs. Only for returning items could be improved in terms of fregiht cost options.
Report review