bike-discount.de/en
Reviews:

14,253 reviews in the last 12 months47,746 total reviews  

4.80
Excellent

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Certified since: Jun 7, 2022
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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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13 days ago
 Verified review
The company is worth recommending! everything works perfectly at every stage of sales. The bike was delivered to Poland.
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Feb 10, 2024
 Verified review
Good contact, good information about proceeding of my order, boxes sealed with protection tape. Happy with this order.
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MP
Matej P.
Kavče Velenje Slovenija
5 days ago
 Verified review
When ordering more small things you have to pay 5€ for each to be sent Evgen when the total cist is more than 100€ !!!
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Feb 15, 2024
 Verified review
All went well, fine communication, status updates, perfect packaging. I'm delighted with my brand new Radon Cragger.
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Feb 7, 2024
 Verified review
Wide variety with amazing savings. It's worth the delivery time for me. Never have I been let down or disappointed
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8 days ago
 Verified review

Service quality and attention to detail

I am really pleased with the quality of service and their attention to detail. Their prices are unmatched elsewhere.
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9 days ago
 Verified review

One of the best online bike stores there is

Great stock level and availability, very competitive prices, keen postal rates, and excellent order turnaround time.
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8 days ago
 Verified review

Always a pleasure to do shopping

Highly recommended, great price, and fast shipping. Communication is quick, and refund when needed is super fast.
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Feb 1, 2024
 Verified review

Quality Products and Discounts but Expensive Shipping

Great selection of quality products, great discounts, but expensive shipping costs for occasional and small orders.
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3 days ago
 Verified review
Profesjonalna obsługa, bieżąca informacja dotycząca statusu wysyłki. Bardzo solidnie zapakowana przesyłka. Polecam
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3 days ago
 Verified review
Everything as described in excellent condition arrived as usual while you can track your order... thanks again!!!
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Feb 11, 2024
 Verified review
It was a good experience although there was a problem with a product I got a good response from customer service.
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Feb 7, 2024
 Verified review
Refund process was amazingly quick...Super Fast delivery of the order. Very quick agent reply from email support
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Feb 6, 2024
 Verified review
La rapidez de envío, la calidad de los productos, número de productos disponibles y por supuesto los precios.
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Feb 5, 2024
 Verified review
Good pricing, fast delivery. I would work on decreasing the shipment cost, or provide free shipment treshold.
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9 days ago
 Verified review
delivered to Warsaw within 4 days from the date of placing the order everything is in the best possible way
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11 days ago
 Verified review
Support can be better! Best Price Request not understand work or not! Can't add items on already made order!
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Feb 11, 2024
 Verified review
This is internet shop which always provides high quality service, the lowest prices and very quick shipping.
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Feb 9, 2024
 Verified review
Everything went smoothly and clearly communicated via email. Just a little slow on the delivery in Croatia.
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Feb 5, 2024
 Verified review
Total confidence in ease of transaction, safety of packaging, prompt delivery and quality items as ordered.
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