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Top positive review
bike-discount.de/en customer
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Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I paid 15 EUR for delivery with DHL and the shipment came in 7 days. No communication channels with your site and DHL. The local provider of courier services in BG told me that my phone was missing in the label but that was not true. Awful customer experience!
If you are not in the hurry, this is one of the best bike shops. If you are ordering a bike to be shipped abroad, prepare for one moth waiting, even if the bike is in the stock, when ordering. Two latest orders of bikes, it has been quite precise one moth total delivery time. First two weeks for packing and then two weeks for delivery with DHL.
Answer by bike-discount.de/en
10 hours ago
Thank you for your order and your review.
We are very pleased with the nice appreciation and praise. We are sorry that there has been some inconvenience. Unfortunately, it may happen that the transport by our logistics partner to your delivery country takes a little longer. In addition, we all we always subject all bikes to a subsequent quality inspection and carefully prepare them for shipment.
We do apologize for the delay, and thank you for your patience and understanding.
everything went smoothly, wide variety of products at low prices combined with fast shipping and delivery
bike-discount.de/en customer
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2 days ago
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bike-discount.de/en customer
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2 days ago
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Good prices and high quality products
bike-discount.de/en customer
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2 days ago
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bike-discount.de/en customer
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2 days ago
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Magasin avec beaucoup de choix !
J'ai apprécié le choix et les prix très compétitifs pour des composants et vêtements. Le site est très bien fait. On à directement la disponibilité ou la rupture. Service de livraison impéccable. Parfait.
bike-discount.de/en customer
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2 days ago
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Fast, reliable, good price
bike-discount.de/en customer
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2 days ago
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Professional not a small time seller
bike-discount.de/en customer
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2 days ago
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Good prices, quick delivery and quality parts.
bike-discount.de/en customer
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2 days ago
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Good and quick service, but it would be much better if customer had the capability to amend or cancel their order without having to go through support.
bike-discount.de/en customer
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2 days ago
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bike-discount.de/en customer
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2 days ago
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bike-discount.de/en customer
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2 days ago
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Perfect shop! Product as description. Good package, fast shipping.
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