Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
Jan 18, 2024
Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
Bike-discount has been a great find for me! I appreciate their focus on affordability, especially since I don't mind if the original packaging is missing. Recently, I encountered a minor hiccup when my parts arrived with signs of prior use and the package had been opened. However, their customer service promptly resolved the issue by sending me a replacement. Overall, I'm pleased with their excellent service and the fast shipping they provide. It's reassuring to know they stand behind their products and are committed to customer satisfaction!
Report review
Oct 18, 2024
Verified review
I recently bought two e-bikes online from Bike-Discount in Germany , and they were shipped to Belgium . The entire process was smooth and efficient, with clear communication and fast delivery. The bikes arrived well-packaged and were easy to assemble. Their quality exceeded my expectations, and I’m very satisfied with the purchase. Highly recommend Bike-Discount for their great service and product quality.
Report review
Oct 11, 2024
Verified review
Good communication, assembly , and delivery time.
Good communication and delivery times. The (Radon) bike is nicely built and was pretty much ready to ride right out of the box. Now I just wait for snow for installing spiked tires to be ready for winter-commuting.
Delivery costs to the Nordics have a flat rate, for better or worse. It's fine for larger orders, but for smaller ones competitors often have a slight price-advantage when shipping is included.
Report review
Oct 6, 2024
Verified review
Everything went as promised, the delivery (eBike and via DHL) happened within the estimated timeframe.
It was almost completely assembled, I only had to put a few parts back together. The manual was in German and in English which I was pleasantly surprised with.
In general very satisfied with my order and with the whole process.
Report review
5 days ago
Verified review
I purchased a product which was too big and then returned it. I received quick responses from the support team and acknowledgement when the product arrived at their facility. I then received updates on the refund and was very satisfied with the whole experience. I was then able to purchase the correct size also from bike-discount
Report review
Oct 17, 2024
Verified review
Exceptional Service and Speed
Bike-Discount is probably my favorite cycling retailer in Europe. They’re always quick to respond, eager to help, and offer some of the best prices and variety of brands available. I’ve ordered from multiple major retailers at the same time, and Bike-Discount consistently processes and ships my order first.
Ich finde den Laden toll
Es hat eine sehr gute Auswahl. Die Preise sind sehr kompetitiv und sie liefern nach Rumänien ziemlich schnell. Ich habe viele Sachen bei denen eingekauft unter anderem auch ein Full-Suspension MTB das sehr gut verpackt nach etwa 3 Wochen bei mir ankam.
Report review
8 days ago
Verified review
I loved everything. Time for order to shipping was very efficient. Shipping was great. Contact with support was most likely the best I've ever had. Within 8 mins I had a perfect answer.
Sad part is that I think I rather shop from this place than a shop in Sweden.
Report review
Oct 13, 2024
Verified review
Refund/Replacement
I had issues with some tyres recently. Bubbles had appeared on them when fitted. I contacted the manufacturer who told me to contact the seller. So I got in touch with the Helpdesk and after a week or two I was sent some brand new replacements.
Report review
3 days ago
Verified review
good experience
shop does not add phone number on the package for last mile courier which might be tricky otherwise good experience with customer support as I received brakes with different bakepads than in description. shop sent correct brakepads right away
Report review
Oct 19, 2024
Verified review
Excellent products, pricing and delivery
My first experience using Bike Discount from Ireland. Excellent range of products competitively priced and quick delivery. The website was easy to use and payment was easy. No hesitation in recommending or using this company again. Thank you.
Report review
Oct 12, 2024
Verified review
Great customer service and lighting fast feedback
Always had a great experience with B-D while buying but recently I just made a mistake on the product I wanted to buy and they were incredibly fast cancelling my order and giving me the tefund. And this was on a weekend!
Report review
2 days ago
Verified review
More detailed description of products…
More detailed description of some products. Especially those that have different model years. Or the manufacturer part number of the products easily accessible so that they can be searched on the internet.
Report review
11 days ago
Verified review
Great value prices and good quality of selection in items displayed. I was really happy with my last order that I got quite quickly. Very pleased with bike discount and would recommend them to anyone.
Report review
13 days ago
Verified review
Specific brands and items you won't find in similar shops
I like from this online store that they have specific brands and items you won't find in similar shops or even in Amazon or Ali Express Bike Discount has also very good prices and shipping service.
Report review
Oct 11, 2024
Verified review
Super fast delivery to Finland, arrived even sooner than expected. The product was exactly as described, and I’m really happy with the service. I would definitely order again. Highly recommended!
Report review
12 days ago
Verified review
My all time favourite bicycle web shop. They have the understanding of perfect service, I believe. Competitive prices, good packaging, easy return. I’m happy with working with these guys!
Report review
Oct 13, 2024
Verified review
Highly professional online shop
Attention to detail with packaging for shipping, very quick turnaround with dispatch and ensuring my address is correctly entered for both their system and the courier company system.
Report review
Oct 11, 2024
Verified review
One of my first choice when I need to buy bike stuff.
Firstly, due to the competitive prices and huge offer. Then, because every time I needed some costumer support they did it well.
Report review
Oct 8, 2024
Verified review
Excellent product and great fit (padding well shaped and really comfortable). I'm 1.76 tall, and EU medium is the perfect size. Together with prompt delivery, what's not to like?