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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
There was no information about returns from Lithuania being that complicated. Turns out I have to organise shipping pay for that myself and hope that the parcel will reach you.
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Answer by bike-discount.de/en
3 days ago
Dear customer,
Thank you for your order and for your review.
We are pleased that you can benefit from our favourable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions.
You can view our return conditions for your country of delivery transparently and in details on our website (AGB and FAQs) at any time before making a purchase.
We therefore ask for your understanding of our procedure.
3 days ago
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3 days ago
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Communication on point, updates came via mail, 10/10 would order again
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3 days ago
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3 days ago
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Different prices when looking for a product and when ordering one?!?!
I can not understand why the prices are diferent when I'm just lookink for a product and then when I order one... when I order it the price goes allways up for a couple of percents... why?
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your review.
We are pleased that you are satisfied with the products you ordered and with the delivery.
Let us explain the price adjustment on our website:
The price must take into account the VAT of the country of delivery, so there may be some discrepancies. In order to get the correct price displayed, it is best to set your delivery country in our shop directly at the beginning of the order process or log in to your customer account. Then the price should be displayed directly.
We thank you for your understanding and wish you much pleasure with the ordered items.
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