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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
German service and scrupulousness. What can be better?
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May 25, 2023
Verified review
Cheap, fast and reliable.
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May 25, 2023
Verified review
some products were missing from the order
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and review.
I have reviewed your case. Apparently, unfortunately, there was a transport damage during the delivery of the package. Even though we have no influence on it, we are of course sorry for the circumstances. You have contacted our customer service and we have promptly refunded the amount. If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
Very competitive prices and affordable shipping to north europe. Lots of products in stock and wide product range.
Not sure if you already have, but would love to see inverse progressive shipping costs when I order more.
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May 25, 2023
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May 25, 2023
Verified review
Great selection and prices. Have used twice so far and it's now my first choice for bike bits. Highly recommend!!
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May 25, 2023
Verified review
Very poor warranty experience.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you very much for your review.
I have reviewed your case. Of course, we are sorry that there is a delay on the part of our logistics partner in picking up the item. However, we kindly ask you to understand that in the case of your country of delivery, customs procedures are mandatory, which may extend the process in the processing time. Unfortunately, we can not influence this. We therefore kindly ask for your patience, and thank you for your understanding. As I could see, you are already in contact with our customer service. We will be happy to answer any further questions you may have.
May 25, 2023
Verified review
It took 13 days from order was placed until the order was ready to be shipped, which I think was very long time. The payment also went trough 9 days before the order was ready to be shipped. To my knowledge that is not allowed!
Furthermore DHL that delivers the package didn’t notify me that I had to be home for the delivery until when they were at my address, so I had no chance of being home for that.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your rating. We deeply apologize for the delay, and thank you for your patience.
If we can still help you in any way, we will be happy to assist you at any time.
We appreciate your understanding.
Buenos precios, y muy correcto todo, paquete e información
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May 25, 2023
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Excellent seller
Excellent prices, good range of products, very user friendly web page, many payment options, and good communication with customers. After several purchases, I keep coming back.
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