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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Your responsiveness has been fantastic and greatly appreciated and the first thing I remember. Also product selection and fair pricing is also noted. Two things could make my buying experience better:
1. Offer a prepaid taxes & duty option to international shipping; and
2. A solution to the inability to North American (i.e., at least Canadian) credit cards as I must make purchase through PayPal. This is not a great inconvenience now but for first-time users it's an obstacle until one is able to find the solution.
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Mar 11, 2024
Verified review
Easy buying process, shipping and customs pretty poor
The website was clear and easy to navigate and to order from, however I was not very pleased with the minimum order value as I had to buy more items than I wanted to to obtain the item I really needed.
If buying from the UK, the customs clearance is a pain and involves additional charges, Finally, information from the carriers (both on the German and English sides - different carriers) was non-existent. Thankfully there was a link on the supplier's order confirmation and I had to chase up myself.
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7 days ago
Verified review
Delivery was fine, little issue with bike
Delivery was on little longer side, but still fine. I was informed about shipping with working tracking, which is very nice. Bike arrived assembled and well packed in box box, without any damage.
There was issue with package, but eshop fault as screw holes werent retapped after painiting, in combination with low quality screws caused one of the screw to get stuck and snap, which is quite annoying with brand new bike.
Other then that, satisfied.
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Mar 2, 2024
Verified review
It came as a surprise to me that I could not place an order for the company, indicating delivery to an address other than the company's address. My company is located in Estonia, and I wanted to organize delivery to Latvia for my partners. But I managed to do this only as a private person. Accordingly, I lost the sales tax. This is weird.
As for the rest, there are no complaints about the quality of the goods, packaging, delivery time. Thank you
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3 days ago
Verified review
Huge product choices, you'll find what you're looking for and at an excelente price, however can¡t give the 5* just because the delivery delays are really not great...order preparation itself takes a lot of time, so it's not only carrier related delays, it's on Bike Discount itself. Other then this minor issue everything else as been great so far.
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Mar 7, 2024
Verified review
The price of bikes compared to competition are really good - lower.
I would recommend to be at least a bit flexible when it comes to adjusting your offered bikes with some component for another one. E.g possibility to change
the brand and type of brakes or to switch the saddle or crankset…
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6 days ago
Verified review
Ordering system is perfect payment methods not
Ordering system is perfect. Payment methods could be better. Ideal payment is unfortunately missing only payments by credit card. My credit card was after successful payment without reason rejected by bike-discount, second time it worked well.
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Mar 5, 2024
Verified review
Excellent products and prices
Great products and prices. Shipping was very delayed (not the fault of bike-discount) and unfortunately took quite a while to get an update. Hopefully this was a once off courier issue, but the investigation could have been better handled.
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Mar 8, 2024
Verified review
De beloofde snelle levering van 1 dag na bestelling werd uiteindelijk meer dan een week na bestelling , en dit voor een simpele buitenband die dan ook nog eens op voorraad bleek . Maar op uitzondering van de levering was de service goed.
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Mar 6, 2024
Verified review
Ceny sú zaujímavé ,ale po dva krát mi poslali nohavice že štítkom veľkosť 30 a boli 28.ci to bol osud ?neviem,ale príjemné to nieje lebo poštovné do Nemecka je veľké ,takže už len na poštovnom za vratku som dal okolo 40 eur.
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9 days ago
Verified review
Bike Discount - eshop
Bike Discount is my preferred bike shop for bike gears and accessories. Good quality products in good market price. Delivery as promised to Finland and always correct product shipped.
prezzi comprtitivi e buona scelta. Sarebbe bene che lo spedizioniere inbiasse una mail per il giorno di consegna, indicando, se non una fascia oraria, almeno mettina/pomeriggio.
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4 days ago
Verified review
Support
Everything is perfect, except the support didn’t answer my question, before I place the order. It was product related. I found an answer on the competitor website
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11 days ago
Verified review
Good
I am a frequent buyer. They always give me the same quality. Nevertheless it should be wise to give some reduction from shipping price after so many purchase.
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17 hours ago
Verified review
I like them. Efficient and to the point. Not super friendly but they’re german and I am latin american so I understand. Will keep buying from them, no doubt.
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Mar 15, 2024
Verified review
Prices are very good and customer's service also. I would suggest to have some discount regarding shipping costs when the amount is over 100 euros.
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