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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I have ordered some very specific parts, e.g. a headset for Radon Swoop. I have never received it. Bike Discount has sent the package through DHL, which has contracted another carrier. I have never received the package, even if it appears as delivered.
I have notified the situation to Bike Discount. First, they said they have to sort it with DHL, a process which would take 5 days. 5 days have long been done, I have spoken with Bike Discount on the phone, asking them nicely to either deliver a new package, or refund until this sorts out.
I did not receive any answer. I was continuosly told to wait. I cannot use my bike. I contacted DHL, in order to report the situation my self, I was told it is not their business and that I had to cotact the contractor. I tried for a few hours to contact Cargus, the subcontractor, the line is always busy.
I am currently on the phone with Bike DIscount, I called them for one hour, they are not answering. This is the first time it happens. Was I blacklisted?
In conclusion: no parts, to answers, no refund. I even wrote Bike Discount an e-mail saying I really don t want to write such a review, but still no answer.
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Answer by bike-discount.de/en
Apr 2, 2024
Dear customer, thank you for your order and your review.
We are very sorry for the inconvenience caused. I have checked your details and have arranged for you to receive a reply today with a suggested solution. Of course we will help you! We are grateful for your patience, and we would like to apologise again for the delay in processing your complaint.
The amount was deducted three weeks before shipping. And customer service doesn’t respond to eMails. Tracking link doesn’t work either. Hope the Bike will arrive eventually.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review. Please note: in our store you will find the delivery time displayed next to the item. When we debit the amount, we will already prepare your item for you personally. I have checked your details, the order is still within the delivery time specified by us. The shipment is already on its way to you and should therefore be delivered to you soon. We hope you enjoy your new bike.
Mar 20, 2024
Verified review
I didnd receive my parcel. The delivery company, DHL, said that they delivery my purchase to the hotel NOVUM ALDEA BERLIN and the Hotel deny received it. Supposedly MR SHIRINOV, employed' hotel, received my parcel but I talked with him and they said thay he never didn'd received my purchase .So, somebody is lying... all is too weird... and had to came back to my country with muy parcel
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Answer by bike-discount.de/en
Mar 21, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 17, 2024
Verified review
The labeled delivery time was 18-22 days, today Is 22th day, and the order is still no package, this means that it will be delivered to Bulgaria with minimum 5 days delay. I made another order after this one and it already travels. I wrote to support with 3 days ago and still not answer.
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Answer by bike-discount.de/en
Apr 18, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Mar 27, 2024
Verified review
I bought bicycle on bike discount website but I am not happy at all with customer service after, I had problem and answer was that not under warranty, best regards, no other solution offered, no help, i made a lot of orders on bike discount but I will not anymore.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review, we are sorry for the apparent inconvenience.
I have checked your details: unfortunately, damage caused by an external impact (accident, physical force) is not covered by the warranty. Our customer service is already in contact with you to suggest a solution to your problem. We are sure that your bike will soon be ready for riding again.
I ordered a mavic 30 wheelset with XDR body, confirmed as welk, I received the 30 euro cheaper wheelset with HG, after complaining they send a XDR body for DT swiss that doesn't fit. They dont have any knowledge and a lot of misinformation on their site.
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Answer by bike-discount.de/en
Apr 4, 2024
Dear customer, thank you for your order and your review. We are very sorry that you seem to have experienced some inconvenience. I have checked your order and could see that there was an error in our processing. We sincerely apologise for this. Our customer service has already offered you a solution and compensation. Please feel free to contact us at any time if there is anything else we can do for you. Thank you for your patience and understanding.
Apr 14, 2024
Verified review
It's unacceptable for the address to have the wrong postcode and for it not to be detected immediately before being sent to the courier, not to mention two weeks from Germany to Portugal 😞
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Answer by bike-discount.de/en
Apr 15, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 4, 2024
Verified review
Emails ignored.
I sent two emails to the company one direct and one via paypal both ignored. Customer service is very poor. Produce pricing is good but at the expense of customer satisfaction?
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Answer by bike-discount.de/en
Apr 4, 2024
Estimado cliente, gracias por su pedido y su comentario. Lamentamos que obviamente haya habido algún inconveniente. Estamos encantados de disculparnos si algo va mal con nosotros - tampoco somos perfectos. En este caso, sin embargo, no puedo reconocer ningún error por nuestra parte. He comprobado sus datos: le rogamos su comprensión, usted mismo ha olvidado introducir el número de teléfono de su dirección de entrega, que según su declaración es obviamente relevante para la entrega. Tramitamos los pedidos de nuestros clientes muy rápidamente, por lo que no podemos modificar los pedidos a posteriori. Lo indicamos en nuestra página web y en la confirmación del pedido. Hemos respondido a sus correos electrónicos y también le hemos indicado dónde puede recoger el paquete que se le entregó en una paquetería. Usted ya lo ha recogido allí. Lamentablemente, no podemos reconocer que no hayamos actuado correctamente en este caso.
Apr 1, 2024
Verified review
It has been the worse service i recieved in years. Unflexible, very unpolite response and the result caused problems to myself.
One and last time i use it.
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Answer by bike-discount.de/en
Apr 2, 2024
Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. I have checked your details: You had entered your address incorrectly. We have kindly informed you several times that, unfortunately, we are not in a position to adjust the address retrospectively if the consignment is already on its way. We kindly ask for your understanding.
Apr 9, 2024
Verified review
Description of the product was incorrect
Description of the product was not correct. And even after mailing twice they keep insisting it was correct (a hooked rim wheel, but it really was hookless).
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We naturally regret that you were not satisfied with a product and therefore had to make a complaint. Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
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