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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 26, 2024
Verified review
Delivery took almost 3 weeks
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Answer by bike-discount.de/en
Feb 26, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot understand the feedback. You placed your order on 05.02.24. The goods were delivered to you on 09.02.24. Can we still help you? Please do not hesitate to contact us by e-mail.
Feb 12, 2024
Verified review
More than 2 weeks waiting
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 28, 2024
Verified review
Very slow…
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Answer by bike-discount.de/en
Feb 29, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 27, 2024
Verified review
Never came
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Answer by bike-discount.de/en
Feb 28, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 7, 2024
Verified review
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 7, 2024
Verified review
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Feb 15, 2024
Verified review
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 14, 2024
Verified review
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jan 18, 2024
Verified review
Besides the price Jam 8.9
"Besides the price, what I liked the most was the quick communication. In my opinion, I don't know if it was because the purchase date coincided with the holiday season (Christmas and New Year), but the shipping left something to be desired, taking a bit longer than the promised delivery times. However, overall, it went well, with good packaging of the goods and the bike in impeccable condition."
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Jan 11, 2024
Verified review
The delivery was as expected, the after sales was partially good and could also be better. The information concerning a particular request (possibility to place a frame lock)was not given correctly . But they were helpful when I told there was no bike bell although it is a legal requirement, they immediately send me one.
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Jan 31, 2024
Verified review
Bike discount is a good webshop for all kind of bicycling parts. The prices are also sharp and the communication throughout messages and email is well done.
Although i have lately lots of problems with DHL whom is shipping for Bike-Discount. Bike discount is handling the problems well.
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Jan 13, 2024
Verified review
Rockshox SID Ultimate 29' fork
I ordered a Rockshox SID Ultimate 29' fork and other things.
In the scope of delivery of the fork, it says that the set also contains a fender, which I did not receive... That's why I'm giving 4 stars. Everything else was great. The fork is super.
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Jan 17, 2024
Verified review
Improvements in packaging and delivery time
I think it's important to improve the delivery time for orders.
The last time I ordered a sram cassette, it came wrapped in bubble wrap. I think that a part like that should come packed in the original box and not the way it came.
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Feb 6, 2024
Verified review
I like the after sales service and problem solving by the employees.
Regarding what to do better is that some products are out of stock. So if you can try your best to get them back in stock
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Jan 25, 2024
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Shipping is expensive
No matter how amount of Euros you order for, shipping outside Germany always costs 8 EUR. I would love if there would be a certain number, where shipping becomes free
Good selection and variety of products and at very reasonable prices. At one occasion I needed the support on a warranty matter and that was handled to satisfaction as well.
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Jan 22, 2024
Verified review
Competitive pricing, acceptable lead time for shipping, good product range.
Customer service turnaround is disappointing. I logged a question and got zero response.
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Feb 4, 2024
Verified review
Return policy should be better. Returning items under 50€ isn't possible, why??
Adding more items to existing order before shipment is not possible!!
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Jan 16, 2024
Verified review
Kolo je super, pedala bi morala biti ze v osnovi, naj jih posameznik zamenja, ce rabi drugacna.
Cas dostave je predolg.
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